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Ict Infrastructure Management (It Infrastructure Library Series) (Paperback)

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This item: Ict Infrastructure Management (It Infrastructure Library Series) by Office of Government Commerce
Temporarily out of stock.
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Applications Management: Itil (It Infrastructure Library Series) by Office of Government Commerce
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Product Description

Part of a series that guides business users through the planning, delivery and management of quality IT services, this publication covers network service management, operations management, management of local processors, computer installation and acceptance and systems management.

Product Details

Paperback: 297 pages
Publisher: Stationery Office (May 2002)
Language: English
ISBN-10: 0113308655
ISBN-13: 978-0113308651
Product Dimensions: 11.6 x 8.3 x 0.6 inches
Shipping Weight: 2.4 pounds (View shipping rates and policies)

Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)

Amazon.com Sales Rank: #869,441 in Books (See Bestsellers in Books)

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	71% buy the item featured on this page: Ict Infrastructure Management (It Infrastructure Library Series) 4.0 out of 5 stars (1) $146.50
	15% buy Service Support (It Infrastructure Library Series) (Part 15) 4.6 out of 5 stars (5) $132.02
	11% buy Service Delivery (It Infrastructure Library Series) (Part 17) 4.3 out of 5 stars (3) $149.50
	1% buy Planning to Implement Service Management (IT Infrastructure Library) 1.0 out of 5 stars (1) $146.50

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15 of 17 people found the following review helpful:

4.0 out of 5 stars Generic guidelines supporting ITIL, June 30, 2004

By	Mike Tarrani "www.tarrani.com" (Deltona, FL USA) - See all my reviews (TOP 500 REVIEWER) (REAL NAME) (COMMUNITY FORUM 04)

This is one of the more general books in the official ITIL series. It is more a generic framework that addresses specific infrastructure areas than a collection of key processes. Areas covered include:

- Network Service Management
- Operations Management
- Management of Local Processors
- Computer Installation and Acceptance
- Systems Management

Most of the above areas tie directly to ITIL process areas that are detailed in the Service Support and Service Delivery guides in the series. For example, there are direct ties to computer installation and acceptance, and the configuration, change and release management processes in Service Support. Another example is the alignment of network service management to key processes detailed in the Service Delivery guide.

If you are pursuing ITIL certification this is the official guide covering infrastructure and is a recommended resource for passing the exam. A related book that augments (but will not supplant) this one, and one I highly recommend, is "Impacting Business: A Simple Model of IT Management" (ISBN 0972983163). The infrastructure management approach given in that book is a viable and consistent method that will fit within the official guidelines.

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