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Achieving Post-Merger Success: A Stakeholder's Guide to Cultural Due Diligence, Assessment, and Integration 1st Edition

3.6 out of 5 stars 7 customer reviews
ISBN-13: 978-0470631539
ISBN-10: 0470631538
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Product Details

  • Paperback: 240 pages
  • Publisher: Pfeiffer; 1 edition (March 12, 2004)
  • Language: English
  • ISBN-10: 0470631538
  • ISBN-13: 978-0470631539
  • Product Dimensions: 7.5 x 0.5 x 9.2 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 3.6 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Best Sellers Rank: #1,550,988 in Books (See Top 100 in Books)

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Customer Reviews

Top Customer Reviews

Format: Hardcover
As an executive coach, I have read just about every book on M&A to help my clients navigate the turbulent waters of mergers, acquisitions and subsequent integration. This book is the best by far. M&As are up sharply in this economy as a means of pursuing corporate growth; however, as this book deftly illustrates, 55 to 75 percent of all mergers fail to achieve their financial goals. The authors cite disturbing statistics associated with M&As: stock prices decline approximately 70 percent of the time when an M&A is announced; only 23 percent of acquisitions earn back their capital cost; productivity declines 50 percent during the first four to eight months after the M&A; and about 60 percent of mergers result in lowered profitability for as long as seven years after the merger. Clearly, poorly-executed M&A's can be career-limiting. The reason for M&A failures is not a lack of financial and legal due diligence. Most executives engage in exceptionally thorough legal and financial due diligence processes. The reason for failed M&As is culture clash, the inability to integrate the operational, cultural and people aspects of the merging organizations. Culture clash results in internal confusion and in-fighting, inefficiency, frustration, downtime, and too much internal focus when what is needed is an external focus on customers. In addition to loss of staff morale and motivation, poorly executed M&As can result in the loss of key executives (nearly half within three years), decreased customer service and satisfaction, and brand confusion.
This outstanding book outlines a simple and effective process for my executive clients to engage in cultural due diligence (CDD).
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Format: Hardcover
Having an MBA degree and being involved with M&A on a regular basis, this book offered me not much more than its bottomline "put people together to make things work". I expected a more concrete elaboration on "how to" deal with post-merger cultural issues. The books is filled with cliches and stories you will remember from HR courses in college, it does not offer you many "real world" experiences. The CDrom is not really of an added value.
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Format: Hardcover
For a number of years I was the CFO of an organization that acquired several companies. The acquisition strategy always made sense, the financial and legal due diligence process was conducted flawlessly, but we still never achieved our pre-merger financial estimates in the timeframe we thought we would get them. Why? Because of the people issues! I always thought that people, then, were the "wild card" in a merger or acquisition. You can't predict or forecast what they will do after the merger takes place. Messrs. Carleton and Lineberry provide a simple, easy to understand process where for the first time I understand how the people and cultural aspects of a company can be evaluated even before the merger is complete. AND, you can do something with that evaluation to help prepare for the inevitable people clash! As a CPA, thank you for opening my eyes to look simultaneously at the people issues as well as the financial issues in the cultural due diligence process.
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Format: Hardcover
The main point the authors try to make is that typically in merger and acquisition situations corporate culture of the parties involved is not studied as methodically as legal, fiscal issues and other hardware issues.

Their Cultural Due Diligence Model aims to add an invaluable element to the process by focusing proactively on corporate culture at the planning, implementation and post merger stages of the merger. They also show the post-merger Cultural Integration and Alignment process detailing what to do after the merger is announced. Though it may seem like a typical `consultant' tool at first glance, the Organizational System Scan Model can be a handy tool if it is utilized at the planning stages of M&A.

Designed to be a hands-on resource, Achieving Post-Merger Success and the accompanying CD-ROM have many operational-level tools, checklists, case studies, worksheets, and samples which can be useful tools for organizations to minimize culture clash and integration problems. Some more examples like the British Airways example would have aided the reader see the reality in actual M&A situations.

The authors also assume that the tools provided are valid universally irrespective of national culture. This delinking corporate culture from national culture can be very misleading and potentially dangerous. In reality many of the tools e.g., staff involvement day, where one gives feedback and advice to own boss and the CEO would cause confusion and distress in many cultures. In many cultures people simply answer politely and 360 degree feedbacks would give a false sense of security. In spite of these shortcomings, this is a valuable book for people planning and overseeing corporate mergers.
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