Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your email address or mobile phone number.
Download to your computer
Kindle Cloud Reader
Facebook Twitter Pinterest <Embed>
Qty:1
  • List Price: $25.00
  • Save: $6.93 (28%)
FREE Shipping on orders with at least $25 of books.
In Stock.
Ships from and sold by Amazon.com. Gift-wrap available.
The Good Jobs Strategy: H... has been added to your Cart
Want it Tuesday, April 12? Order within and choose Two-Day Shipping at checkout. Details
Ship to:
Select a shipping address:
To see addresses, please
or
Please enter a valid US zip code.
or
FREE Shipping on orders over $25.
Used: Acceptable | Details
Sold by Amazon Warehouse Deals
Fulfilled by Amazon
Condition: Used: Acceptable
Comment: Item may not include associated media. Missing shrink-wrap, activation codes for bonus online content may be missing or expired. Large mark / wear on dust cover. Large cut / scratch on dust cover. Large wrinkle / bend on dust cover.

Fulfillment by Amazon (FBA) is a service we offer sellers that lets them store their products in Amazon's fulfillment centers, and we directly pack, ship, and provide customer service for these products. Something we hope you'll especially enjoy: FBA items qualify for FREE Shipping and .

If you're a seller, Fulfillment by Amazon can help you increase your sales. We invite you to learn more about Fulfillment by Amazon .

Sorry, there was a problem.

There was an error retrieving your Wish Lists. Please try again.

Sorry, there was a problem.

List unavailable.
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 3 images

The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits Hardcover – January 14, 2014

by
Zeynep Ton (Author)
› Visit Amazon's Zeynep Ton Page
Find all the books, read about the author, and more.
See search results for this author
Are you an author? Learn about Author Central
Zeynep Ton (Author)
4.6 out of 5 stars 86 customer reviews
See all 8 formats and editions Hide other formats and editions
Price
New from Used from
Kindle
"Please retry"
$6.32
— —
Hardcover
"Please retry"
$18.07
$9.26 $8.04
Audible, Unabridged
"Please retry"
$0.00
Free with your Audible trial
MP3 CD, Audiobook, MP3 Audio, Unabridged
"Please retry"
$14.99
$8.03 $8.04
Digital Disruption: Unleashing the Next Wave of Innovation
Up to 50% off select books
Featured titles are up to 50% off for a limited time. See all titles
$18.07 FREE Shipping on orders with at least $25 of books. In Stock. Ships from and sold by Amazon.com. Gift-wrap available.

Frequently Bought Together

  • The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
  • +
  • The Magic of Reality: How We Know What's Really True
Total price: $29.34
Buy the selected items together

Special Offers and Product Promotions

If you buy a new print edition of this book (or purchased one in the past), you can buy the Kindle edition for only $0.99 (Save 83%). Print edition purchase must be sold by Amazon. Learn more.

Product Details

  • Hardcover: 240 pages
  • Publisher: New Harvest; 1 edition (January 14, 2014)
  • Language: English
  • ISBN-10: 0544114442
  • ISBN-13: 978-0544114449
  • Product Dimensions: 1 x 6.2 x 9.2 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (86 customer reviews)
  • Amazon Best Sellers Rank: #25,092 in Books (See Top 100 in Books)

    •  Would you like to update product info or give feedback on images?

Customers Viewing This Page May Be Interested In These Sponsored Links

  (What's this?)

Customer Reviews

Top Customer Reviews

5.0 out of 5 starsThe best strategy to achieve business success? It's really so simple...and, yes, so difficult
By Robert Morris HALL OF FAMETOP 500 REVIEWERVINE VOICE on January 16, 2014
Format: Hardcover
Many years ago, Southwest Airlines' then chairman and CEO, Herb Keller, was asked to explain why Southwest is the most profitable of the ten largest airlines and has a cap value greater than the other nine airlines combined. He replied, "We take great care of our people, they take great care of our customers, and our customers take great care of our shareholders." I was reminded of that statement as I began to read this book. Although Zeynep Ton focuses much of her attention on four companies (Costco, Mercadona, QuikTrip, and Trader Vic's), she explains how others such as Southwest and Zara have also used a good jobs strategy to achieve and then sustain high profitability while continuing to be ranked each year among companies that are the most highly admired and the next to work for. According to Ton, more than ten years research leaves no doubt about this reality: "Great performance, whether in customer service or the quality of manufacturing, requires operational excellence. Operational excellence requires a great operational design [begin italics] and [end italics] great people to carry it out. Neither can make up for the lack of the other."

However different companies in service industries may be in most respects, Ton has identified what those among them that have a good jobs strategy share in common. She calls it the "Virtuous Cycle of Retailing" which has four interdependent, mutually supportive components: High Labor Budgets > Good Quality and Quantity of Labor > Good Operational Execution > High Store Sales and Profits > High Labor Budgets > etc.Read more ›
Comment 14 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
4.0 out of 5 starsKept good focus
By sanoe.net VINE VOICE on January 9, 2014
Format: Hardcover Vine Customer Review of Free Product ( What's this? )
I don't remember why I selected Zeynep Ton's "The Good Jobs Strategy" to read. Maybe it was to see if anyone could actually explain the current climate of the retail workplace.

Author Ton actually did a good job of explaining the current climate of the retail workplace and the pursuit of 'low costs/high profits' doesn't have to be the cornerstone of this part of the jobs market.

Most of us have had to work at some level of retail, be it a fast food restaurant or a store. Whether surviving a lunch rush or a Christmas season, it is tough work that often doesn't pay very well. I especially appreciated Ton's reasoning that a sales associate in grocery store has decisions to make that can't be automated. Many retail jobs are like that. You can't automate or standardize everything but you can create an environment where the employee has disciplined responses to elevate performance which often creates a good experience for the customer.

It is things like that and how Ton explained it that I appreciated. She illustrates the differences between the companies that are profitable but at an expense of the employee and/or consumer and companies that invest in employees and that investment is passed on to the consumer and stockholders.

There is no one magic formula but there are enough examples that it indicates that the cycle can be broken.

An enlightening, surprisingly quick read. Definitely glad that I picked it out to read even if I can't remember exactly why I did.
Comment 20 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
5.0 out of 5 starsRead This Book! Stop the Enslavement!
By WhereWaldoFindsHimself VINE VOICE on December 5, 2013
Format: Hardcover Vine Customer Review of Free Product ( What's this? )
Zeynep Ton does a logical job of explaining this strategy for changing business operations to convert from Mordor-style victimization of employees and perfunctory customer service to models of stability, excellence, and satisfaction of employees and customers while still holding to low prices. She makes it clear that evidence shows this can be done and is being done in the United States and other countries like Spain; that it is a CHOICE which good businesses can make and succeed with, even in the worst economy and despite competition.

Since it seems doubtful that Walmart plans to implement these changes anytime soon, it becomes imperative for you to support those businesses who have a different worldview; who show staggeringly low numbers of employee turnover, like Mercadona, with just 3.4%. Like Costco, QuikTrip, Trader Joe's, and others who provide a living wage, normalized work schedule and benefits to their employees, while also giving you low prices and great customer service. Want to stop the enslavement of yourselves and your neighbors? Here's the way.
Comment 19 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
5.0 out of 5 starsPoor or inefficient operations also damage customer loyalty which also ...
By G. Stockman on November 20, 2014
Format: Kindle Edition Verified Purchase
This book is very timely in light of how the american jobs market has evolved over the past twenty or so years. As manufacturing jobs became a smaller and smaller part of total employment, retail jobs grew to become a dominant sector. Unfortunately, jobs in the retail sector generally pay well below those in manufacturing. Competition among retailers exerts constant pressure to reduce costs to remain price competitive. Traditionally, to meet cost cutting goals, retailers relied on lower labor costs by suppressing wages or reducing hours worked. In either case, the author argues the consumer though rewarded with lower costs in the short term, will find deteriorating operations when retailers rely on this approach that eventually lead to unsatisfactory customer service. Inefficiencies such as phantom "stock outs," inventory that remains shelved or misplaced will inevitably follow leading to loss of revenue through reduced sales. Poor or inefficient operations also damage customer loyalty which also engenders reduced sales.

Ms. Ton suggests there is another retail strategy that is employed by "model retailers." Though counter intuitive in many ways, it has been validated as a recipe for growth, living wages for employees and steady gains for investors. The strategy employed by such household names as Costco, Quick Trip and Southwest Airlines have made these companies profitable and growing while remaining cost competitive. These companies also find it necessary to routinely cut costs to remain competitive. However, unlike traditional retailing strategies, they do not rely on reducing labor costs as the means to reduced operational costs.Read more ›
Comment 2 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Most Recent Customer Reviews

5.0 out of 5 starsFive Stars

Great book

Published 25 days ago by Katalin Csiba
5.0 out of 5 starsMust read for all managers or leaders

Such a great book when managing people or leading a business. It doesn't matter if you're a startup or a established business, this should be part of your model. Read more

Published 1 month ago by Amazon Customer
3.0 out of 5 starsNothing special

Pros: The book stays on point and doesn’t have any of the “filler” that so many authors use these days to take a piece that could be an article and turn it in to a book. Read more

Published 1 month ago by Mike Smith
5.0 out of 5 starsFive Stars

Great read

Published 2 months ago by Carlos Perez
5.0 out of 5 starsCreate great jobs and a success company

Great book - highly recommend it for anyone who is interested in how to create great jobs and a successful company. all at the same time.

Published 2 months ago by Aaron F. Dawson
3.0 out of 5 starsWhile this book makes for interesting conversation at a dinner ...

While this book makes for interesting conversation at a dinner party, unless you are an executive of a large company, you can't apply what the author recommends. Read more

Published 2 months ago by Altovise
5.0 out of 5 starsFive Stars

Excellent book, very thought provoking.

Published 3 months ago by jon washburn
5.0 out of 5 starsInteresting ideas about jobs

Interesting ideas in this book. I will spend more time reading.

Published 3 months ago by Mark Smallwood
4.0 out of 5 starsFour Stars

Good book and fit it all on one cd

Published 3 months ago by C&D
5.0 out of 5 starsAll retail managers at all levels, read this book

This is a must read for manager of a new business and anyone interested in building a great company.

Published 5 months ago by Travis

Set up an Amazon Giveaway

The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more
This item: The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
Set up a giveaway

There's a problem loading this menu right now.

Learn more about Amazon Prime.



Pages with Related Products. See and discover other items: bear with me, metrics that matter