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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients 1st Edition

by
Susan Keane Baker (Author)
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Susan Keane Baker (Author)
4.4 out of 5 stars 7 customer reviews
ISBN-13: 978-0787941581
ISBN-10: 0787941581
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Product Details

  • Hardcover: 281 pages
  • Publisher: Jossey-Bass; 1 edition (August 21, 1998)
  • Language: English
  • ISBN-10: 0787941581
  • ISBN-13: 978-0787941581
  • Product Dimensions: 6.2 x 1 x 9.3 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Best Sellers Rank: #1,162,354 in Books (See Top 100 in Books)

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Top Customer Reviews

5.0 out of 5 starsMust Reading for Healthcare Professionals
By Regina Mcnamara on February 16, 2000
Format: Hardcover
There is so much valuable, pragmatic and helpful information in this book! The woefully underestimated value of listening, the best way to handle a patient complaint, creating a "patient -friendly" environment. It's all here...presented in an engaging, well organized and insightful manner. Satisfying patients goes far beyond taking surveys. I recommend this book to all my clients!
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5.0 out of 5 starsI wish I could give this book 6 stars
By A Customer on November 20, 1999
Format: Hardcover
I bought this book after Press Ganey recommended it in their October 1999 client advisory newsletter. It's full of practical ideas that anyone working in a health care setting can use. Excellent!
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5.0 out of 5 starsTerrific and easy to read guide for any practitioner.
By Eileen M. Mcdonough on November 15, 1999
Format: Hardcover
Just could not put it down. Gets to the issues that plague our healthcare system and helps physicians and other provider recognize the "best pratices" available to them to retain patients. Patients should enjoy this book as well to confirm their rationale for demanding medical and service excellence. It's a must read for all quality improvement directors, risk managers and administrators alike.
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5.0 out of 5 starsExcellent, practical info for anyone working in healthcare
By A Customer on August 27, 1998
Format: Hardcover
This book offers practical information and advice on dealing with individuals in a healthcare setting. It is an excellent tool for the direct healthcare provider, as well as for those working behind the scenes. Reading this book reminded me of why I entered the healthcare profession in the first place - to make a difference. I think this book will also have great appeal to the patient who wants to be more knowledgeable about his/her healthcare and what to look for in a physician/patient relationship. Healthcare providers who pay attention to service excellence are destined for future success, and the information in this book will help you attain it!
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