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Writing Effective Policies and Procedures: A Step-by-Step Resource for Clear Communication 1St Edition Edition

by Nancy J. Campbell (Author)
3.8 out of 5 stars 18 customer reviews
ISBN-13: 978-0814479605
ISBN-10: 081447960X
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  • Writing Effective Policies and Procedures: A Step-by-Step Resource for Clear Communication
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Product Details

  • Spiral-bound: 412 pages
  • Publisher: AMACOM; 1St Edition edition (February 23, 1998)
  • Language: English
  • ISBN-10: 081447960X
  • ISBN-13: 978-0814479605
  • Product Dimensions: 1 x 8.8 x 10.8 inches
  • Shipping Weight: 2.6 pounds (View shipping rates and policies)
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (18 customer reviews)
  • Amazon Best Sellers Rank: #192,536 in Books (See Top 100 in Books)

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Customer Reviews

Top Customer Reviews

3.0 out of 5 starsUseful, but a bit too general
By A Customer on May 18, 1999
Format: Spiral-bound
The book is easy to read and understand. It provides helpful guidelines and background material to design procedures. It works a bit as a checklist, in order to remember all the elements in procedure writting. However, it's not meant for any particular industry, and is very general. I would have liked to find more specific examples, and maybe sections for particular industries.
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4.0 out of 5 starsThis book was very helpful in getting started.
By A Customer on May 19, 1998
Format: Spiral-bound
This book was very helpful in getting started with the procedures that our department so desparately needed. The book didn't mention the computer industry in particular but everything applied. It helped us get the information extracted from the appropriate people, pick a format, plan, and write. The book is easy to read and not dry at all. The 'tools and resources' check lists were great. This book was worth the price tag for me.
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5.0 out of 5 starsA LONG history with this title...
By SOX Tools on April 3, 2006
Format: Spiral-bound
I have used this book frequently as a business consultant and teacher over the last 10 years. It is THE "How To" book on the subject. It goes very well with POLYPROC Policies and Procedures (also available on Amazon - search on Polyproc or Sarbanes Oxley).
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3.0 out of 5 starsGood writing tips but not applicable to dynamic workplace
By Word Sorceress on March 12, 2007
Format: Spiral-bound
Some of the basic writing tips regarding word choice, sentence length, reading level, and formatting are great. The rest might apply if your company has never documented its policies and procedures before or if you work in a static workplace (government office?) where policies or procedures are added or changed only a couple of times a year (do people really still print these on paper?) However, if you work at a dynamic, constantly changing company that must respond to thousands of different customer queries a day, much of the advice is not applicable.
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4.0 out of 5 starsThorough and Effective
By Lead Dodger on December 16, 2013
Format: Spiral-bound Verified Purchase
This book was thorough and effective. Written for writers by a writer, it contained much useful information and answered all those questions only a writer would ask. This made reading about policy and procedures, normally a dull topic, interesting and worthwhile. The format and layout are very helpful for future reference. For me, the only thing missing was an actual, multi-page example of what a "standard" document would look like.
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5.0 out of 5 starsGreat Resource
By Christine L. Wodke on April 1, 2014
Format: Spiral-bound Verified Purchase
I used this book extensively when setting up a technical procedure program at my company. One of the first chapters helps to defiine what a procedure is and when you need to write procedures. There is a great tip sheet on key techniques to use when writing procedure which I use for training writers. Includes other great resources like wordy pharses to avoid.

Chris Wodke
Author Running for My Life-Winning for CMT
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5.0 out of 5 starsExcellet Book
By LadyTaylor on March 10, 2009
Format: Spiral-bound Verified Purchase
In both my personal employment as well as my private business, I have found this book to be indispensable. It's a must have for anyone that does business proposals, grants, technical writing or is in leadership.

This book is thorough and covers everything you need to know, step by step. Its ease of use is excellent for the novice but its vast information makes it ideal for the expert as well.

It's a good book to have in you library.

K. Taylor
G.I.Solutions, LLC
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4.0 out of 5 starssolid guidance
By jenavive on October 2, 2013
Format: Spiral-bound Verified Purchase
It was everything i needed and lived up to my expectations. provides clear, standard guidelines for developing these generic docs
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Most Recent Customer Reviews

1.0 out of 5 starsnot what I expected. This is P&P 101 for ...

not what I expected. This is P&P 101 for dummies. Its all conceptual and no actual examples of wording or proper format.

Published 17 days ago by Michelle D Baca
5.0 out of 5 starsI thought this book was useful and practical

I thought this book was useful and practical. It's easy to read with great tips and examples. This is a book I want to keep.

Published 18 months ago by Diana
4.0 out of 5 starsFour Stars

The book is good and the book reseller is good also.

Published 18 months ago by Daniel C.
5.0 out of 5 starsGood primer on writing policies

The book was in excellent condition. The information in the book will help me think carefully about policies for my business.

Published 22 months ago by Sonia Thomas
5.0 out of 5 starsGood, for an older book

This book covers the basics of policy documentation. Since it is older, it does not go much into writing and formatting for the web. Still, it's a great reference.

Published 23 months ago by Cira the Dragon
2.0 out of 5 starsConfusing and Dated

The author uses an unusual format, with more check lists and side bars than ordinary text. I found this to be confusing. Read more

Published 23 months ago by George Merriman
5.0 out of 5 starsEasy to read

this book is easy to read, organized well, easy to find what I want, and very helpful in writing procedures.

Published on October 21, 2013 by Debra Johnson
4.0 out of 5 starsIt practices what it preaches

This is a good basic guidebook. It won't help you if you're looking for industry-specific advice but it's an easy read. Read more

Published on February 26, 2010 by Macho Boy

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