Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your email address or mobile phone number.
Download to your computer
Kindle Cloud Reader

The Best I.T. Service Delivery BOOK EVER! Hardware Warranty, Break-Fix, Professional and Managed Services 1st Edition

by
Erick Simpson (Author)
› Visit Amazon's Erick Simpson Page
Find all the books, read about the author, and more.
See search results for this author
Are you an author? Learn about Author Central
Erick Simpson (Author)
5 out of 5 stars 2 customer reviews
ISBN-13: 978-0978894320
ISBN-10: 0978894324
Why is ISBN important?
ISBN
This bar-code number lets you verify that you're getting exactly the right version or edition of a book. The 13-digit and 10-digit formats both work.
Scan an ISBN with your phone
Use the Amazon App to scan ISBNs and compare prices.
Have one to sell? Sell on Amazon

Sorry, there was a problem.

There was an error retrieving your Wish Lists. Please try again.

Sorry, there was a problem.

List unavailable.
Facebook Twitter Pinterest
Buy used On clicking this link, a new layer will be open
$25.95 On clicking this link, a new layer will be open
Buy new On clicking this link, a new layer will be open
$107.49 On clicking this link, a new layer will be open
More Buying Choices
14 New from $17.90 15 Used from $17.85
29 used & new from $17.85
See All Buying Options
Free Two-Day Shipping for College Students with Amazon Student Free%20Two-Day%20Shipping%20for%20College%20Students%20with%20Amazon%20Student

Smarter Faster Better
"Smarter Faster Better" by Charles Duhigg
A groundbreaking exploration of the science of productivity, that can help anyone learn to succeed with less stress and struggle, and to get more done without sacrificing what we care about most — to become smarter, faster, and better at everything we do. See more
$107.49 FREE Shipping. Only 1 left in stock (more on the way). Ships from and sold by Amazon.com. Gift-wrap available.

Frequently Bought Together

  • The Best I.T. Service Delivery BOOK EVER! Hardware Warranty, Break-Fix, Professional and Managed Services
  • +
  • The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know...
Total price: $180.54
Buy the selected items together
NO_CONTENT_IN_FEATURE

Product Details

  • Perfect Paperback: 568 pages
  • Publisher: Intelligent Enterprise; 1st edition (September 30, 2008)
  • Language: English
  • ISBN-10: 0978894324
  • ISBN-13: 978-0978894320
  • Product Dimensions: 6 x 1.2 x 9 inches
  • Shipping Weight: 1.9 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Best Sellers Rank: #1,453,598 in Books (See Top 100 in Books)

    •  Would you like to update product info or give feedback on images?

Customers Viewing This Page May Be Interested In These Sponsored Links

  (What's this?)
1.  It Services opens new browser window
  -  
Discover our Solutions, our Network and our Offices worldwide!
www.tisparkle.com/IT-Service
2.  It Service opens new browser window
  -  
Professional managed Server Hosting 24x7 - ISO 27001 certified.
www.accelerated.de/managed-hosting
3.  Cisco Services opens new browser window
  -  
Make the vision of a securely connected world a reality
www.cisco.com/go/services
4.  WinServ opens new browser window
  -  
Service Management System More profit, less administration.
www.wssoftware.se/en

Customer Reviews

5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
See both customer reviews
Share your thoughts with other customers
Write a customer review

Top Customer Reviews

5.0 out of 5 starsDead on, the "guru" himself gives you his best stuff
By Kindle Customer on October 8, 2008
Format: Perfect Paperback
Erick Simpson is a leading author on the subject of managed services and how to build, sell, market, and manage in an IT practice. His third book focuses on how to deliver services.

Erick walks through the four basic models of service delivery, and then the basic "states" each could be in. This gives something for everyone, from a break-fix provider to a managed service one. In particular, the hiring section of this book is dead on. How to recruit, hire, and screen is a difficult task, and Erick gives you a direct, usable steps to improve your hiring process.

A great reference to make decisions about your service delivery, both in how you do it and how you change it.
Comment One person found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
5.0 out of 5 starsErick Does it Again
By Arlin Sorensen on October 12, 2008
Format: Perfect Paperback
Erick Simpson has done it again - he has created a fantastic resource for peopole in the managed services business, or any service business for that matter. He brings no nonsense ideas, practical tips and just plain old common sense together in this book. I encourage you to read and apply what he shares. His experience and connection with many partners in the IT industry have provided a must have read.
Comment One person found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Set up an Amazon Giveaway

The Best I.T. Service Delivery BOOK EVER! Hardware Warranty, Break-Fix, Professional and Managed Services
Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more
This item: The Best I.T. Service Delivery BOOK EVER! Hardware Warranty, Break-Fix, Professional and Managed Services
Set up a giveaway

There's a problem loading this menu right now.

Learn more about Amazon Prime.