Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your email address or mobile phone number.
Download to your computer
Kindle Cloud Reader
Facebook Twitter Pinterest <Embed>
Buy Used
$4.99
FREE Shipping on orders over $25.
Used: Acceptable | Details
Sold by ToyBurg
Fulfilled by Amazon
Condition: Used: Acceptable
Comment: Eligible for FREE Super Saving Shipping! Fast Amazon shipping plus a hassle free return policy mean your satisfaction is guaranteed! Good readable copy. Worn edges and covers and may have creases. The cover may have significant wear. There may be page curls. It is possible that there are heavy highlights or writing in this book. All pages are there and otherwise item is in good condition.

Fulfillment by Amazon (FBA) is a service we offer sellers that lets them store their products in Amazon's fulfillment centers, and we directly pack, ship, and provide customer service for these products. Something we hope you'll especially enjoy: FBA items qualify for FREE Shipping and .

If you're a seller, Fulfillment by Amazon can help you increase your sales. We invite you to learn more about Fulfillment by Amazon .

Sorry, there was a problem.

There was an error retrieving your Wish Lists. Please try again.

Sorry, there was a problem.

List unavailable.
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them Hardcover – June 7, 2005

by
Ronald M. Shapiro (Author)
› Visit Amazon's Ronald M. Shapiro Page
Find all the books, read about the author, and more.
See search results for this author
Are you an author? Learn about Author Central
Ronald M. Shapiro (Author), Mark A. Jankowski (Author),
James Dale (Author)
› Visit Amazon's James Dale Page
Find all the books, read about the author, and more.
See search results for this author
Are you an author? Learn about Author Central
James Dale (Author)
4.7 out of 5 stars 19 customer reviews
See all 4 formats and editions Hide other formats and editions
Price
New from Used from
Kindle
"Please retry"
$11.07
— —
Hardcover
"Please retry"
—
$7.15 $0.01
Paperback
"Please retry"
$14.21
$5.30 $3.57
Born For This: How to Find the Work You Were Meant to Do
Born for This
Essentialism
Rich Is Not A Four-Letter Word

Customers Viewing This Page May Be Interested In These Sponsored Links

  (What's this?)
NO_CONTENT_IN_FEATURE

Product Details

  • Hardcover: 276 pages
  • Publisher: Crown Business; 1st edition (June 7, 2005)
  • Language: English
  • ISBN-10: 1400050111
  • ISBN-13: 978-1400050116
  • Product Dimensions: 7.9 x 1.1 x 5.9 inches
  • Shipping Weight: 15.2 ounces
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (19 customer reviews)
  • Amazon Best Sellers Rank: #502,332 in Books (See Top 100 in Books)

    •  Would you like to update product info or give feedback on images?

Customers Viewing This Page May Be Interested In These Sponsored Links

  (What's this?)

Customer Reviews

Top Customer Reviews

5.0 out of 5 starsExcellent book about dealing with difficult people
By Shane A. Brewer on September 12, 2005
Format: Hardcover
"Bullies, Tyrants, and Impossible People" is an excellent book about dealing with difficult people. We have all had to deal with person that flies into a rage, tries to use unscrupulous tactics to get their way, or is just plain difficult.

Shapiro and Jankowski present the material in an excellent fashion. Each topic they bring up is followed by an example situation that they have experienced and how the technique they used broke down the techniques of the difficult person. They also give instructions to identify what type of difficult person you are dealing with as well as a step by step formula to put you back in control of the situation.

The only negative thing I have to say about this book is that the techniques are easier said than done. The first and most important step for dealing with negative people is learning to control your emotions which is hard to do when you are being yelled at or taken advantage of.

I highly recommend it to anyone wanting to learn to deal difficult people. It's easy to read, easy to remember, and gives lots of examples. 5 out of 5 stars.
Comment 16 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
4.0 out of 5 starsBullies, Tyrants, and Impossible People : How to Beat Them Without Joining Them
By M. Guillou on June 28, 2005
Format: Hardcover Verified Purchase
This is the second book I read about bullies and this is the winner.

I cannot believe nobody has written a review yet.

Due to my education in a military academy, I belong to the "nice" club. Behaving and respecting everybody are values and not weaknesses.

During my career, I had to deal with bullies, although I rarely lost control, emotionally it was very difficult.

I read the book in no time, it is an eye-opener and the best of it, it comes with solutions.

What a relief I won't have to join the "Bad boys" club! The book explains how the angels will keep smiling.
Comment 19 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
5.0 out of 5 starsHow to Handle Bullies
By D. Wiley on April 2, 2007
Format: Hardcover Verified Purchase
I purchased this book because I was having problems in my department. My supervisor, a head counselor and a co worker were giving me a hard time (i.e. hacking my computer, harrassing me, etc.) Thanks to this book, I know how to handle them without stressing out. Many of my friends suggested that I pack up and leave without a fight. I thought that was crazy as I have been on the job for 14 years and the main person who caused all the grief have only been with the company for 3 years. I never had a problem standing my ground as I fight back with the above bullies. This book however, teaches you how to mentally fight back and outlast the bullies.

First the book focuses on identifying the bullies. Then it gives you a plan of action for each "type" of bully once you have identified them. It's premise is working to outsmart the bully versus fighting back which I did and it always ended up back to square one. The book also gives you scenarios and different real life cases (both successful and failures) so that you can know how to incorporate the lessons in your life and learn from the author's failures.

You must realize that you cannot keep running from corporate bullies. My sister does and she has had 15 jobs within the past 6 years. Not only did the bullies win, but her job resume reads like a book and makes her appear to be the trouble maker. Once I finish I am going to loan this book to her. I always tell my friends, just because you run from one bully another bully always surfaces, it may not be at work (and sometimes it will like my sister's corporate bullies) it may be in some other area. People...you cannot keep running from these types all of your life. At one point in time you are going to have to stand and face the music. I'm glad that I did...Read more ›
1 Comment 6 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
5.0 out of 5 starsIt works!
By PEN NAME on October 24, 2013
Format: Hardcover Verified Purchase
Very good book. Easy to understand. There wasn't one thing in here that hasn't been helpful. I have a very difficult sibling relationship which I didn't want to add to through such deeply hurt feelings. I didn't want to do and say the same terrible things back to the other person. This book has definitely helped me put to use many of its teachings. And from this, I've been able to remain calm and focused instead of wallowing in a piddy puddle from her antics and manipulations. I've been able to deal with this relationship, from the exercises in this book, in a calm and concise manner, to the point I can get my thoughts across and the other person has nothing to say in a negative way or in retaliation; and they reply like a human being. Thank you Ron!
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
5.0 out of 5 starsA MUST read!!!
By Roderick J. Jackson on August 29, 2006
Format: Hardcover
Being in corporate America, raising a family, holding leadership positions within the community- this book arms you with the tools to take on any challenges within those environments. I suggest it to anyone who finds themselves in a "hot" situation. It's a must read again and again!
Comment 5 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
5.0 out of 5 starsExtremely Helpful and Interesting
By Lee Bee on July 14, 2005
Format: Hardcover
I found this book extremely helpful in figuring out how to deal with the boss and a couple of other people who have been difficult lately. The concepts are presented in a simple and easy-to understand way. Those who work in customer service or who deal with the public should read it, as should those who face a diffcult person or negotiation scenario. Share it with your friends who have difficult people to deal with!
Comment 7 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
4.0 out of 5 starsPractical Guide to Managing Clients
By LFD on January 1, 2015
Format: Paperback
Interesting work on managing conflict with clients. Shapiro & Jankowski categorize "problem people" as Situationally Difficult, Strategically Difficult, or Simply Difficult. Your job is to N: Neutralize your emotions in the encounter; I: Identify what type of difficult person you're dealing with; C: Control the Encounter; and E: Explore Options to resolve the situation. Interesting work.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Most Recent Customer Reviews

5.0 out of 5 starsFive Stars

This is the most useful book I've read. Well done.

Published 2 months ago by vicki feldt
5.0 out of 5 starsFive Stars

Terrific book, who hasn't had to deal with one of these?? Fun read too!!

Published 13 months ago by Amazon Customer
5.0 out of 5 starsRead this book once, and then review it if you have to meet with an...

The advice in this book was helpful to me in dealing with faculty at my university who are bad people. Read more

Published 23 months ago by Steve
5.0 out of 5 starsGreat book!!!

I read this book in about a month. It's a great help on how to deal with difficult people. The advises it gives seemed as if they come from the wisdom from above.

Published on March 3, 2014 by jvdcd
5.0 out of 5 starsBullies Tyrants and Impossible People

The is a "must read" for dealing with insecure control freaks, tough bosses, and impossible managers. It is also used as a handbook for those people.

Published on January 17, 2012 by PairofNoids
5.0 out of 5 starsIf you deal with "difficult" people, you MUST read this book!

BULLIES, TYRANTS & IMPOSSIBLE PEOPLE by Ronald M. Shapiro and Mark A.
Jankowski is a book whose title caught my attention . . . Read more

Published on October 3, 2007 by Blaine Greenfield
3.0 out of 5 starsLet's Negotiate.

We've always heard that if you can't 'beat them' to join them. This book has the opposite approach -- do not join in with these weird troublemakers. Read more

Published on August 16, 2005 by Betty Burks
5.0 out of 5 starsNice read

This book which is filled with intersting real life stories which serve as examples of different situations. Part one is the N.I.C. Read more

Published on August 6, 2005 by Maryland Gentleman

There's a problem loading this menu right now.

Learn more about Amazon Prime.