Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your email address or mobile phone number.
Download to your computer
Kindle Cloud Reader

Revolutionize Your Customer Experience 2005th Edition

by C. Shaw (Author)
4 out of 5 stars 4 customer reviews
ISBN-13: 978-1403936035
ISBN-10: 140393603X
Why is ISBN important?
ISBN
This bar-code number lets you verify that you're getting exactly the right version or edition of a book. The 13-digit and 10-digit formats both work.
Scan an ISBN with your phone
Use the Amazon App to scan ISBNs and compare prices.
Have one to sell? Sell on Amazon

Sorry, there was a problem.

There was an error retrieving your Wish Lists. Please try again.

Sorry, there was a problem.

List unavailable.
Facebook Twitter Pinterest <Embed>
Buy used On clicking this link, a new layer will be open
$4.31 On clicking this link, a new layer will be open
Buy new On clicking this link, a new layer will be open
$44.09 On clicking this link, a new layer will be open
More Buying Choices
26 New from $32.45 29 Used from $0.01
55 used & new from $0.01
See All Buying Options
Free Two-Day Shipping for College Students with Amazon Student Free%20Two-Day%20Shipping%20for%20College%20Students%20with%20Amazon%20Student

Smarter Faster Better
"Smarter Faster Better" by Charles Duhigg
A groundbreaking exploration of the science of productivity, that can help anyone learn to succeed with less stress and struggle, and to get more done without sacrificing what we care about most — to become smarter, faster, and better at everything we do. See more
$44.09 FREE Shipping. Temporarily out of stock. Order now and we'll deliver when available. We'll e-mail you with an estimated delivery date as soon as we have more information. Your account will only be charged when we ship the item. Ships from and sold by Amazon.com. Gift-wrap available.

Frequently Bought Together

  • Revolutionize Your Customer Experience
  • +
  • Building Great Customer Experiences (Beyond Philosophy)
  • +
  • The DNA of Customer Experience: How Emotions Drive Value
Total price: $130.29
One of these items ships sooner than the other. Show details
Buy the selected items together

Customers Who Bought This Item Also Bought

Page 1 of 1 Start overPage 1 of 1
This shopping feature will continue to load items. In order to navigate out of this carousel please use your heading shortcut key to navigate to the next or previous heading.
Back
  1. Building Great Customer Experiences (Beyond Philosophy)
    C. Shaw
    4.3 out of 5 stars 13
    Paperback
    $35.22 Prime
  2. The DNA of Customer Experience: How Emotions Drive Value
    C. Shaw
    4.4 out of 5 stars 8
    Hardcover
    $50.98 Prime
  3. Customer Experience: Future Trends and Insights
    C. Shaw
    4.0 out of 5 stars 2
    Hardcover
    $40.68 Prime
  4. Building Great Customer Experiences
    C. Shaw
    4.3 out of 5 stars 13
    Hardcover
    $61.98 Prime
  5. Indispensable: How To Become The Company That Your Customers Can't Live Without
    Joe Calloway
    4.2 out of 5 stars 14
    Hardcover
    $23.87 Prime
  6. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
    Shep Hyken
    4.6 out of 5 stars 31
    Hardcover
    $20.33 Prime
Next

Customers Viewing This Page May Be Interested In These Sponsored Links

  (What's this?)
1.  Customer Service Brief opens new browser window
  -  
Get Oracle Service Solutions Brief and Improve Customer Service Now
www.oracle.com/RightNowService
2.  Customer Experience Report opens new browser window
  -  
Improve In-Store Execution. Download Your Copy Today
www.rbmtechnologies.com/2015-report
3.  Innovation Centre Design opens new browser window
  -  
Customer Experience Centre Design. Contact Us Now For More Information
www.platformgroup.co.uk/CEC
4.  Call Center Testing opens new browser window
  -  
Complete testing of your customer interactions : The Cyara Platform
www.cyara.com/
NO_CONTENT_IN_FEATURE

Product Details

  • Hardcover: 220 pages
  • Publisher: Palgrave Macmillan; 2005 edition (September 23, 2004)
  • Language: English
  • ISBN-10: 140393603X
  • ISBN-13: 978-1403936035
  • Product Dimensions: 6.3 x 0.8 x 9.7 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #1,346,637 in Books (See Top 100 in Books)

    •  Would you like to update product info or give feedback on images?

Customer Reviews

5 star
75%
4 star
0%
3 star
0%
2 star
0%
1 star
25%
See all 4 customer reviews
Share your thoughts with other customers
Write a customer review

Top Customer Reviews

5.0 out of 5 starsA great read for anyone who wants to improve their customer experience
By Terri Lively on March 19, 2014
Format: Hardcover Verified Purchase
If you are like me and want to learn everything you can about your customer experience, be sure that you read this book by Beyond Philosophy. Colin Shaw is a great expert on what it takes to make your experience all it can be and foster an environment of customer retention and loyalty. A great read!
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
5.0 out of 5 starsThis book will make you think....
By Colorado Jim on January 31, 2012
Format: Hardcover Verified Purchase
Nicely written, it's forced me to rethink all of our customer interaction points. The web site does not have all the links/artifacts listed in the book (and the 2 previous books I purchased after reading this one) but it's still very much worth the price.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
1.0 out of 5 starsnot worth the read
By Angela S walton on October 24, 2013
Format: Kindle Edition Verified Purchase
No groundbreaking information here. I had to read this for a class and was quite disappointed with having to invest the time on this book.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
5.0 out of 5 starsI greatly enjoyed this book and would recommend it to others
By RyanH on February 8, 2016
Format: Hardcover Verified Purchase
I greatly enjoyed this book and would recommend it to others. It provides a good outline of how to start thinking about the customer experience in an impactful way to an organization.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

What Other Items Do Customers Buy After Viewing This Item?

There's a problem loading this menu right now.

Learn more about Amazon Prime.



Pages with Related Products. See and discover other items: customers