Monkey Business: 7 Laws of the Jungle for Becoming the Best of the Bunch (Hardcover)

~ Sandy Wight (Author), Mick Hager (Author), Steve Tyink (Author), Jill Lajdziak (Foreword) "An a lush, green jungle on an island far away lived bountiful bands of merry monkeys who were, in fact, not merry at all..." (more)
Key Phrases: monkey magic, best bananas, Monkey Wisdom, Monkey Business, Finance Monkey (more...)

Editorial Reviews

Product Description

Learn how to create a relationship-driven, service-focused organization

From the Inside Flap

Welcome to the jungle, where, in a clever metaphor of today's business climate, the authors have spun a light-hearted tale of Leader Monkey and his entrepreneurial exploits. Driven by his passion for his work and desire to be the best, Leader branches out from his banana-picking job, where he is undervalued and his achievements underappreciated. He embraces change and creates his own successful monkey business based upon such simple, sound business principles as: Monkeys should be treated and rewarded according to performance; Treating customers like royalty breeds loyalty; Hire for attitude; Fix the systems and the processes, not the animals; and more.
Whether you're the top banana of your own business or leading a corporate executive team; whether you're a manager responsible for superior service or you're on the front line providing service directly to customers, Monkey Business is for you. Join Leader on his journey through the jungle, and you'll learn along with him how to create an enduring, relationship-driven, service-focused, customer-centered, profitable organization. You'll discover strategies for attracting and retaining the best employees. You'll uncover ideas for consistently delighting your customers so they'll become loyal fans.
Sprinkled with whimsy and humor, Monkey Business is an engaging, quick read packed full of strategies for creating customer and coworker relationships that last and strengthen the bottom line. It's so much fun, you might not be able to put it down. Sandy Wight, M.A., B.S., is an author, speaker, consul-tant, and former Director of Marketing & Corporate Communications for SECURA Insurance Companies in Appleton, Wisconsin. Sandy has written The Road Home: Return from Depression Hell; Inspiraging: Aging is Inevitable, Doing It Well Is Optional; Milestones & Memories: Seasons of Change; and A Matter of Trust.
Mick Hager is a full-time organizational consultant, inspirational speaker, author, and professional trainer with over 20 years of experience and expertise in leadership, management, and customer service. Mick's 200+ clients include Fortune 500 companies in manufacturing, retail, and service, and many government agencies. Mick earned an M.B.A. in Finance and Operations from the University of Wisconsin-Oshkosh, as well as an M.S. and a B.S. from the University of Wisconsin-Stout.
Steve Tyink is widely known for creating and sustaining relationship-driven, emotionally connected, customer-centered organizations in multiple industries. As founder of Attach!, Steve is committed to connecting customers, employees, and managers while embracing the revolutionary strategy of Customer Attachment. Long recognized for his contributions to the Saturn brand, Steve has developed a groundbreaking approach that identifies performance-gap behaviors and eliminates them. Steve has achieved nationwide success developing his research and training materials based on the five essential Customer Attachment factors.
MONKEY BUSINESS: A Short Tale of a Company that Gets It
If you're a frequent flyer, make sure Monkey Business is in your briefcase. You can read this little book before you land and have more than a few good laughs in the air.
We learn along with Leader that a company committed to attracting and retaining top talent needs to become a great place to work and, even more important, a great cause to believe in. Leader creates a company like this, but not before learning breakthrough business lessons passed along to us in truly engaging, often humorous ways.
-Rebecca Ryan, author of Live First, Work Second Founder-Next Generation Consulting, Madison, Wisconsin
Monkey Business is terrific. Its fundamentally sound business principles are wrapped in humor and clever language, which makes for a fun reading experience. This could be a breakthrough book. -Dr. Leonard Berry, author of the business best-seller Discovering the Soul of Service; Distinguished Professor of Marketing, Lowry Mays College of Business, Texas A&M University
I've never seen, read, or heard of a business book like Monkey Business. You'll enjoy swinging with the monkeys through a canopy of great, new service ideas! Monkey Business is an enjoyable, easy read and a creative, useful tool for quality service delivery. This little book can make a difference in the world. -Dr. Leland Nicholls, Director, Wisconsin Institute for Service Excellence-International
Monkey Business is not only accurate and to the point, it is fun, enjoyable to read and written in a way that hooks you different than other books. I loved it! -Benjamin A. Smith III, Chairman & CEO, Macatawa Bank Corporation, Holland, Michigan, International Customer Service Association

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Product Details

• Hardcover: 128 pages
• Publisher: Gibbs Smith (January 29, 2007)
• Language: English
• ISBN-10: 1423601459
• ISBN-13: 978-1423601456
• Product Dimensions: 8.2 x 5.8 x 0.6 inches
• Shipping Weight: 8 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
• Amazon.com Sales Rank: #996,956 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

2 of 3 people found the following review helpful:

5.0 out of 5 stars A must-read for every business leader, March 12, 2007

By	Ava S. Wilensky PhD "There Is No Place Like W... (Atlanta) - See all my reviews (REAL NAME)

Monkey Business is an entertaining,enlightening and practical must-read for anyone wanting to build a better business with loyal and productive employees. Hager, Wight and Tynik have captured the essence of what it takes to be a successful and purposeful leader. This book prompts us to be passionate about our work, appreciate and reward our people and develop systems that make work easier, engaging and more profitable. Monkey Business is a powerful tale that provides both process and inspiration for creating the optimum customer service environment for a business.

1 of 2 people found the following review helpful:

5.0 out of 5 stars Monkey Business, April 9, 2007

By	Jeff W. Mohr - See all my reviews (REAL NAME)

Recieved the book today and couldn't put it down. I am amazed how the simple rules put forth in this book are not used by modern business.

Kudos to the Authors.

0 of 1 people found the following review helpful:

5.0 out of 5 stars JoAnn Miller, DO (Memphis), April 5, 2007

By	JoAnne Miller, DO (Memphis) - See all my reviews

This fun, little book is packed full of great strategy. I am always searching for ways to better myself, my employees and my practice. Monkey Business has given me new insight and powerful ideas. I want to be like Leader!