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11 of 11 people found the following review helpful:
2.0 out of 5 stars
Great easy to use functions, poor quality- breaks easily, August 7, 2002
By A Customer
I loved this phone for the 45 days that it worked. I loved it so much, I even considered exchanging it for a new one (instead of getting a refund) thinking that perhaps I just got a lemon. I will save my money after reading the other reviews. The jog dial is brilliant. It allows you to access all functions through it and is much faster than arrows. All program functions were simple to figure out, which means you actually get to use all the features of the phone. I liked the larger handset because it was easier to hold and more like the previous cordless phones I've used. I also loved the intercom feature between all handsets, allowing one person to take the phone into the yard and call them via intercom instead of shouting! (nice for densly packed neigborhoods)I also loved the corded handset and speakerphone on the base unit, which meant no searching for the cordless phone to make a call. Now the negative, the phone was just badly made. After 45 days of normal use, one of the cordless phones just stopped working. Actually, it loudly beeped randomly for a day or so before quitting. When I sent it back to Sony for repair, the service was awful. They asked me to return the base unit, even though that was working fine, thereby knocking out every phone in my house since I bought additional handsets. They then said the repair was not under warranty since the problem was caused by corrosion, which is caused by liquid damage to the circuit board. When you look at the back of the unit, under the battery cover, their are 4 holes in it, and the battery cover doesn't even have as much as a gasket to keep even a drop of water from getting in. On top of it, customer service was very unfriendly and arrogant. The whole system had to be reset to unregister the broken unit. I also had problems with the cordless units loosing contact with the base unit twice in 45 days, but I was able to reregister them- it was extremely complicated. Their was also no way to transfer a call when the handset ran low on battery power, the call would just be lost because you can't just pick up another phone, the call had to be transferred from the phone that you are on. By the time the battery low warning goes on, there is not enough juice to transfer or park the call. This is very annoying if you have been on hold with Sony technical service for over an hour, only to be disconnected and have to call back! All in all, it is unfortunate that this phone was such poor quality as I thought it has been one of the easiest cordless phones I have ever used. If it had been more durable, I would have kept it. If Sony had been more reasonable about repairing or replacing it, I would have kept it- despite its shortcoming. Unfortunately "Breaks easily and becomes useless" is not a shortcoming anyone can live with. I am not sure what to purchase either since Uniden, Panasonic, and V-tech all get bad reviews as well.
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