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Xerox DocuMate 510

by Xerox
3 out of 5 stars 46 customer reviews

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  • Enter your model number above to make sure this fits.
  • scans directly into PDF format
  • converts documents into PDF files at 10 pages per minute
  • holds up to 50 pages in ADF
  • includes TWAIN driver
  • scan up to legal size documents with ADF
1 new from $398.87 9 used from $125.00


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Technical Details

  • Portable


Product Information

Product Dimensions 17.2 x 12 x 10 inches
Item Weight 10.8 pounds
Shipping Weight 17.8 pounds
Domestic Shipping This item is also available for shipping to select countries outside the U.S.
International Shipping This item is not eligible for international shipping. Learn More
ASIN B0000DFZ6L
Item model number XDM5105D-WU
Customer Reviews
3 out of 5 stars 46 customer reviews

3 out of 5 stars
Best Sellers Rank #55 in Electronics > Accessories & Supplies > Computer Accessories > Printer Accessories > Printer Feeders
#270 in Electronics > Accessories & Supplies > Computer Accessories > Scanner Accessories
#1,124 in Electronics > Computers & Accessories > Scanners
Date first available at Amazon.com July 3, 2008

Technical Specification

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

By A Customer on July 8, 2004
The unit seems to do a pretty good job as a document scanner. The rating depends on the purpose for which you purchase this scanner.
Couple items to note:
1. The unit does not come with the PaperPort Pro 9 office as advertised by Amazon. It is bundled with the Deluxe 9 software which is a less costly product.
2. The flat bed scanning of photos is not up to my expectations. It is probably ok if you're scanning photos for commercial / non-artistic reasons. I do not believe that this takes the place of a 'decent' photo scanner. I had planned to compromise on getting shorted on the Pro 9 Office software and keep this scanner. However I decided that it was not worth it given the compromise that I would also have to accept in the photo scanning.
3. The ADF always pulls slightly to the left as the pages go through. I don't know if this is a typical problem on other ADFs or not.
4. The instructions for the software both hard copy and on the web site are not thorough. A lot of trial and error is required in order to better understand the scanner options.
5. I don't like the fact that the Deluxe 9 software provides the 'preview' scan in a small sub-window. The window is too small to get any valuable 'preview' info.
6. A positive item is that Xerox has spare parts available for the ADF and scanner which may need replacing. I don't believe that this is typical for other non-commercial consumer type units.
Comment 66 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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This Documate 510 scanner is sold under the Xerox brand but is made by Visioneer. You should not buy it because (1) it is a BAD, POORLY-MADE product (parts of the ADF wore out so badly after 8 months we couldn't use the scanner anymore), and (2) the CUSTOMER SERVICE is some of the WORST and MOST ARROGANT I have encountered in a long time. My company bought this item new from Amazon on 4/26/04; it was paid for with a credit card on the Amazon web site. As I said, by the end of October it had fallen apart to the extent the document feeder wouldn't work anymore. There is a 1- year warranty, so I called the customer service number to find out how to return it, and got Visioneer. I explained the problem and the rep said to fax a proof of purchase and they would issue an RMA. I faxed the shipping label from the original box from Amazon, showing all info (product, serial number, date of shipment,etc. I got a call the next day saying the rep's supervisor would not approve the return, that I needed something with the date of purchase on it. I said how about if I fax the credit card statement showing the purchase from Amazon, made one day before the shipping date on the shipping label. Nope, not good enough. I said we evidently had not saved the e-mail confirmation from 8 months ago, and it would be very hard to get a new receipt from Amazon, since there were at least 5 different people in the company (2 of whom are not even here anymore), each with a different Amazon user name, who use this credit card, and we could not see the purchase history on Amazon unless we had the username that placed the order. He still couldn't help, so I asked to talk to his supervisor, who could not talk at the moment but would call me back.Read more ›
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This scanner is absolutely terrible. I have a small home business and I want to go paperless. If you are in the middle of a scan job, say you are on the 30th page already, and something is wrong, there is no recovery feature so you have to start from scratch. In fact, tech support says you will get constant errors if you scan more than 20 pages at a time, yet the document feeder is supposed to hold 50 pages (?). You can scan and then merge multiple scans to become one, but that is not the point. The point is that out of 900 pages of scanning, i got about two dozen errors which requires me to shut off the machine, close the scanning program and start all over again. I returned the product and got another documate 510 because tech support said it must be faulty, but the second is exactly the same. This scanner is nothing but a pain in the rear. I am shipping the second one back in the morning.
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After having so much trouble with HP scanners, I decided to try another company alltogether and go with Xerox. I needed a scanner capable of handling large amounts of paper 30-50 sheets at a time, was quick, and most importantly, worked. Unfortunately, 2 out of 3 doesn't cut it.

This scanner is very fast. It takes about 5 seconds to feed a sheet of paper. It can also handle a lot of paper at a time. Those are the only things it has going for it. If you notice from the picture, the auto document feeder is at a ridiculously sharp angle. It almost points straight up, which makes it awkward to load paper into it if you're sitting down and less than 6 feet tall. My employees that use this always have to stand up to insert the paper because it's easier that way. The feeder tray isn't very long either so you actually have to hold the paper and use your hand as a guide if you use more than a few sheets of legal-sized paper in it.

Without a doubt, the biggest problem with this scanner is that it is incompatible with Adobe Acrobat 6. It refuses to work with it. I don't know if this is Adobe or the scanner's fault but don't get this scanner if you want to use both. Acrobat 6 refuses to locate this scanner. I have a degree in computer science, spent about 6 hours searching for a fix on the Internet, and still couldn't resolve this. The only way to get around it is to either use a different version of Acrobat (I ended up having to pay $400 for Acrobat), or use the scanning software that comes with it. The scanning software included is okay, but is like most software in that it's bloated and has a lot of junk I didn't need. All I want is a simple TWAIN driver, which is not included.
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