Most Helpful Customer Reviews
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216 of 222 people found the following review helpful:
5.0 out of 5 stars
Research, November 14, 2003
I was quite confused when I first started doing research on electorlux. My mother, and her mother, have always owned electrolux vacuums. This electrolux is not the same company that has been doing business in the U.S. under the electrolux name in the past. The old electrolux has changed their name to Aerus Electrolux.
Electrolux is an international company that states on their website "Electrolux is the world's largest producer of appliances and equipment for kitchen, cleaning and outdoor use." In the United States they do business under the familiar names: Eureka, Frigidaire, Poulan, Weed Eater, and now thier upscale brand Electrolux.OK, on to the vacuum. I bought mine after much research at Lowe's. While opening and putting the thing together, a small clip that holds the power head on the shaft broke off. I called the company and they said they would send me a new piece with out much hassle, but then got a call back 15 minutes later saying that since the product was so new, it might take 2 months to send me a replacement part and suggested I just return it for a new one to Lowe's. My over all experience with thier customer support leads me to beleive that I won't have too many problems dealing with them in the future. My second vacuum unpacked fine and after a couple uses I'm quite satisfied with it's performance. The carpet powerhead does very well on my rugs, and even does ok on hard floors. The hard floor attachment is more than a foot wide and makes quick work of the hard wood in my house but is so wide you have to switch it for the corner tool to get around most furnature. I was impressed with the suction from the vacuum, even before I noticed that I only had it turned up half way :) So I'll try to sum up the pros and cons. Pro:
Cool looking
Nice cord length and roll up storage
Wide reach on the attachments
Small size of the canister
Does a good job of sucking up small stuff
Bags are just more than $1 each (for the standard bags)
Easily turn on and off the roller on the power head
Both the hard floor attachment, and the power head easily go under beds and couches Con:
Hard to deteach the hose from the canister for storage
Power head won't work on bath mats I'll post again in a few months when I see how it's holding up.
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89 of 90 people found the following review helpful:
4.0 out of 5 stars
the handle melted!, January 13, 2005
Well, I have to revise my review, which is listed below. I posted that review just after I bought the Oxygen in 2005. It worked fine for four years, so I guess I got my money's worth, if you think it's worth $100 a year. Then the plastic handle just melted -- I kept smelling a burning smell as I was vacuuming, and thought at first it was the engine, but then I saw the plastic was red-hot and literally melting near the handle, where the attachment plugs into the handle. I took it to an Electrolux store to get it fixed and they said (a) it's not really Electrolux, it's a Eureka, and (b) it would cost several hundred dollars to repair it. So I bought a really nice Panasonic canister vacuum from Amazon, the Panasonic MC-CG885, that seems to be working well so far (knock wood)... It has a metal hose, so at least that can't melt.
Here's my original review:
My main complaint with other vacuum cleaners I've had (and I've had many -- Kenmores, Eurekas, Hoovers, you name it) is that they're heavy, and loud. The Oxygen is lightweight (it weighs a mere 13 pounds, as opposed to most other cleaners, which weigh at least 20 pounds) and very quiet. But it's very powerful, has great suction, and almost breaks away and cleans on its own when you turn on the carpet feature. It's very easy to switch between carpet and bare floor, since the control is on the handle. The only drawback: the bare-floor brush attachment doesn't attach very well -- it should snap on, but it doesn't, so it tends to come off sometimes. But that's nothing compared to all the wonderful things there are about this neat little vacuum cleaner. Definitely worth the extra money.
By the way, I used to own an Electrolux, the real kind that's made in the USA, and although it was a good vacuum cleaner it weighed a ton and was difficult to lug around different rooms. I'd much rather have this lighter-weight Swedish model, esp. since it's half the price of the American Electrolux.
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87 of 91 people found the following review helpful:
2.0 out of 5 stars
Didn't Last Long, April 21, 2006
I researched for a long time before deciding to purchase a vacuum. I went to the store to buy a Hoover, and came out with this Electrolux after my husband and a store employee convinced me it was a better vacuum. I got it because of the Electrolux name and the $100 rebate. Well, from the moment I put it together, I was sceptical of the way the pieces fit together. When you start the rug attachment, it takes off on you, which is kind of cool. It also cleans my carpets wonderfully! I don't like the way the bare floor and other attachments just sit on it instead of attaching securely. I also find that the bare floor attachment doesn't have much sucking power. I have also had trouble getting the rug attachment off. You have to step on something on it, and pull. For me, it isn't easy, plus it seems as though it will eventually just break off. A few months ago, the rug attachment wouldn't work and I discovered that a prong that is part of the handle connections was bent. Well a few weeks
ago, it snapped right off and I had to bring it to a repair facility. Luckily it is still under warranty. But I have only owned it for about 8 months and I only use it once a week. It shouldn't be broken already. They just don't make vacuums as sturdy as they used to be. We have a very old real Electrolux that was given to us, used, by my husbands parents and it still
works. Of course it is held together buy a shoestring and lots of duck tape! I also have trouble with the rug attachment sucking up things like the cover for the couch and then shutting off. It is very powerful so beware. I still haven't gotten my vacuum back from the repair place, and they told me it might take a while depending on when Electrolux sends them the parts to fix it. I also have trouble finding the bags for it. Our old Electrolux, had bags you could find really cheap at any store, but not this one. I would not recommend this vacuum.
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