Most Helpful Customer Reviews
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38 of 40 people found the following review helpful:
5.0 out of 5 stars
Great Coffeemaker!, May 29, 2005
I'm at a loss as to the problems some other reviewers have had with this coffeemaker. I actually purchased the white unit but it's the same as this one except for the color and metal trim. I bought this machine locally and then went and read the reviews here on Amazon to make sure it was an OK unit. I was on the verge of returning it due to some of the negative comments but I figured "ah, to heck with it" and went ahead and set it up. First off, it makes a great cup of coffee and it's EASY to program. The pot is easy to pour...NO DRIPS and the water level indicator works as it should. I just wonder if all the negative reviewers work for the competition because I found no problems with this unit at all. Now, of course, time will tell if it will last many years as did my last machine but my first impressions are very good.
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26 of 27 people found the following review helpful:
4.0 out of 5 stars
Good coffeemaker, works as promised; a little cheaply built, February 10, 2006
I don't know how to understand some of the previous, extremely negative reviews.
I have not had any problem pouring a cup of coffee without dripping/spilling.
I think that the 1-3 cup feature is great: With my previous coffeemaker, it really wasn't possible to brew a small amount of coffee and have it taste good; with this Krups' machine's 1-3 cup setting, I get a few nice, strong cups of coffee without having to use too many coffee beans.
The programming feature is easy to use. I read the manual once and then, two days later, remembered how to program the coffeemaker to brew at a specific time. It's really as simple as pressing the "Prog" button quickly, toggling with the "hour/minutes" button" to set the timer. As to the fear that the machine will be a fire hazard by turning itself on without water because the timer is set, the manual clearly states that there is a safety feature that will turn the machine off if it gets turned on without any water in the reservoir. Yes, I would prefer a separate button to turn on/off the timer setting, but it isn't that big of a deal.
I haven't had any problem with water spilling out the back of the unit. In fact, I don't even see the overfill hole in the back of the unit that a previous reviewer mentioned. I seldom brew 12 cups of coffee at once, so perhaps I'm not the best person to judge whether this is a problem. I did do the initial "clean the machine" routine by filling it up all the way to run clean water through it and I didn't notice and spilling at that time.
I agree that the coffeemaker is somewhat cheaply built -- surprisingly flimsy for a coffeemaker with a list price this high. I actually bought mine locally and chose the more expensive FME4-14 model because the stainless steel front added some solidity to the machine. The FME1 and FME2 models, all plastic, seemed extremely cheap and light. They all use the same filter basket mechanism, though, which appears to be fragile. This is not a machine for those people who are impatient or treat their possessions in a rough manner. I can see breaking the swing out door or the filter holder because of how thin the plastic is. On the other hand, I bought this coffeemaker to replace an even more expensive Cuisinart model that broke just out of warranty. (Well, the coffemaker still worked but the brew-and-pour feature stopped working because a piece of plastic in the filter basket broke. Actually, I couldn't even use the thing at all until I bought a 10 cent washer at a local hardware store and jimmied the thing back into somewhat of a workable condition -- at least it no longer just spewed coffee all over my counter, but the brew-and-pour feature still didn't work. And, of course, I couldn't find the replacement part I needed to actually make the machine whole again. Also, the water level meter in that machine stopped working after just a few months and the clock was so poor that it gained over one minute EVERY DAY, interfering with the machine's ability to actually brew at a specific time each day using it's programming function.)
I agree that there should be markings on both sides of the carafe. This pot is designed for right-handed people because the markings are visible when it's picked up in the right hand. However, given the water level read out on the machine itself (which, despite others' experiences, I haven't had a problem with yet), this doesn't seem to be a big deal.
As to the warming plate's surface flaking off, I have to wonder what that person was using to clean the machine. The manual specifically states not to use ANYTHING abrasive on the machine and that reviewer used the word "scour." Really, when cleaning off the small drips of coffee that inevitably get on a warming plate when using a brew-and-pour feature (I've never seen a coffee maker that was perfect about stopping coffee from dripping when the pot is removed during brewing), all one needs to use is the soft side of a kitchen sponge for a quick wipe.
My biggest gripe about this machine is the manual. It is poorly laid out: there is a picture of the machine on one page with letters pointing to various features, but the legend of what those letters means appears a few pages later. Obviously the legend needs to be on the facing page of the manual. I was also a little concerned when initially unpacking the thing. There's a large piece of styrofoam holding the pot in place and I was concerned about breaking the filter basket door when I was ripping it out of the machine. The manual contains NO instructions about unpacking the machine. Normally instructions for something this basic aren't necessary, but if Krups is going to pack something this delicate in such a screwy way, they should provide better information to the end consumer. Perhaps this is how some reviewers' filter holder doors became broken in the first place. Another problem with the manual was the instruction to "rotate" the water filter holder open in order to insert the filter. No illustrations were provided. I don't know about you, but I consider "rotating" to mean twisting something off. But the filter holder is actually designed to be flipped open (one side should remain attached while the other flips down). Given how flimsy the plastic is on this part, too, I could easily see someone breaking the filter holder if they weren't careful and actually tried to rotate the end of it off.
I cannot speak to the longevity of the machine as I've only owned it for less than one month, but so far I'm liking its features and, more importantly, the taste of the coffee it produces.
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31 of 34 people found the following review helpful:
3.0 out of 5 stars
Appliance with design flaws makes great coffee, December 10, 2005
If looks were everything, this product would rate five stars. The Krups FME4-14 12-cup coffeemaker has a very attractive design. The brushed stainless steel top and front panel with a squared off matte/gloss black plastic case presents a very elegant appearance. Most users will no doubt be very interested in the coffee this machine makes.
The 1100 watt heater affords a fast brewing cycle. The cone shaped filter basket uses #4 filters and the water is pumped over the grounds through a small but effective showerhead-style water outlet that's ideal for concentrating the water in the best way to extract full coffee flavor.
This is not a machine just for the coffee purist who always begins with fresh, cold water while putting freshly ground beans into the filter basket and appreciating the heady aroma of the coffee from grinding to brewing. A useful feature is the programmable timer that's perfect for those instances when you want to setup the machine in advance if you need a head start on coffee drinking. The operating buttons are big and clearly marked; the LCD clock display is large and it is back lighted in blue when the machine is turned on.
Some negatives that reduce the rating of this machine are:
1. A glass carafe that has cup markings on one side only; you can only measure by them if you hold the lid open with your right hand while pouring in the water with your left hand.
2. The carafe drips far too much when you pour the coffee...unless you pour very slowly.
3. There's a hole in the back center of the machine about 1 inch below the top of the water tank. Apparently it's an overflow port to prevent overfilling the machine. Under any circumstances, if you were to grossly overfill it, water would spill out on your counter. But, the tank barely holds 12 cups of water as measured by the carafe, and since this overflow is hidden from view in the back of the machine when it works you might think the machine is leaking. Unbelievably, it is quite possible to pour the water at just the right angle out the tank's overflow since the tank is molded just like a funnel above the hole.
4. The water level indicator is useless regardless of whether you fill the machine all the way to the 12 cup level or somewhere in between. Water forms several bubbles in the magnifying plastic tube that prevent it from indicating anything at all.
Nonetheless, this Krups machine does make an excellent cup of coffee from start to finish. Whenever you let the coffee sit on the so-called "warmer" plate, the flavor of your brew will degrade. Therefore, you would do well to get an insulated carafe (in brushed stainless steel for coordination) if you want to make some extra.
Go ahead, enjoy all the exquisite drip coffee you can drink, and enjoy life.
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