Most Helpful Customer Reviews
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35 of 35 people found the following review helpful:
5.0 out of 5 stars
Great value for the price, December 3, 2006
I have owned the printer for about two months now and I am satisfied with the purchase. It is hard to find another printer in this price range (I paid $315 at Amazon) with similar feature set. I use it on my wireless LAN at home with both PCs and my MacBook Pro, and have not had any major trouble so far. I did not dare to setup the security features, so I can't relate to the other reviewer who had problems with enabling them on the printer. I rely on MAC address filtering on my access point for the time being.
Now, there are 3 aspects of the printer I did not like a whole lot :
1. Fan noise.
2. Clicking sound during warm-up.
3. Surge of current generated by the printer upon startup.
I emailed the tech support, and received an answer promptly, to my satisfaction, so I decided to keep it.
Overall I rate it with 5 stars based on the price/performance.
The answers from tech support are below for your reading pleasure.
The fan will run until the fuser is below 100 degrees Celsius. Make sure that the printer has adequate space on each side for proper ventilation,at least 3 to 4 inches around all sides. The HL-5200 Series machines may make a clicking, ticking or popping noise when the machine is warming up, in standby mode or cooling down after making copies. This noise occurs when parts within the fuser
Unit (part of the machine that adheres the toner to the page) expand and contract as part of the normal heating up and colling down process.
PLEASE NOTE: This noise ONLY occurs when the machine is warming up, is in standby mode or when cooling down AFTER printing a document. This is normal operation and not an indication of a malfunction of the machine. If the noise is accompanied by a machine malfunction (for example: a paper jam, machine error, loud grinding when making prints etc), please contact the Brother Customer Service department at 1-800-276-7746.
Lights flickering or dimming when using the printer can be explained by the following information. The average operating current for the printer, as determined by Underwriters Laboratory (UL) testing is 5. amps. However, when the fuser is cold or when the printer is warming up,it will jump to 7.5 amps. This is a design element to enable the printer to get ready for a quick time to first print. The power spikes up to ready the printer quickly. Sometimes the spikes will cause lights to flicker as the power is drawn.
The printer has been tested and approved by UL. The printer will not damage home wiring. UL has confirmed that the home circuit breaker would trip before any damage would occur. This design element ensures the printer performs 30 pages per minute printing and fast wake up time. This design cannot be altered and is not an indication of a manufacturing defect. We do recommend not to share the same power circuit with other high-power appliances, particularly an air conditioner, copier, shredder and so on.
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15 of 16 people found the following review helpful:
4.0 out of 5 stars
good printer - frustrating start-up (at least for me!), March 18, 2006
I bought this printer for my wife and I to use. I wanted a fast laser printer with wi-fi connection and this printer fit the bill. My only source of frustration so far (after one month of ownership) was that the using the printer's easy installation and set-up software was a complete bust. The printer simply couldn't find my computer (I'm using a Mac with 10.4.5 OS X.). I followed all the steps repeatedly in the printed instruction manual, both with a wired and wi-fi connection, but to no avail. I thought I might have to send the printer back, but then I started wading through the much longer instruction manual that's included on the CD. Using this, I was able to create a connection with my Airport Extreme terminal using the controls directly on the printer itself. Because it was the weekend and the company's customer service is closed on weekends, it took me a ridiculously long time to figure this out - 6 hours easy. But since I did, the printer's worked like a charm. While my printer needs aren't particularly demanding, I'm happy with the print quality and speed. It feels sturdy and reliable, so here's hoping.
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9 of 9 people found the following review helpful:
5.0 out of 5 stars
An excellent value, and solid performer!, January 21, 2007
So far (after a month), we have been overwhelmingly satisfied with this printer. Setup was plug-and play easy, even considering our password-encrypted wireless network. It is a luxury to have a printer whos only cord is a power cord. We are using a second paper tray, which is also working great.
Print performance is fast and sharp - the duplexing feature works well, and the printer is relatively quiet (except when duplexing, then there is considerable clacking).
I cannot comment on durability - at this point we have only run about 1500 pages.
Bottom line - a good unit for a small to moderate networked environment!
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