Most Helpful Customer Reviews
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171 of 172 people found the following review helpful:
5.0 out of 5 stars
Finally..... A Grind and Brew that WORKS well!, November 25, 2007
After my fifth Cuisinart Grind and Brew Coffee maker (3 different models) stopped functioning I decided on choosing a different brand. There were no reviews so I crossed my fingers and hoped that Krups worked out the kinks with this new model. I had to wait 2 months for the coffee maker as it was ordered before it was released and I am so happy to say that the 2 month wait was MORE THEN worth it!!
Pros:
Quality Construction:
This unit is sturdy and heavier then the other grind and brews that I have owned. It appears to be well constructed. The hinges on the water canister are plastic but I don't see them breaking off anytime in the future. The basket handle also feels light, but only time will tell with that part. Also the plastic top on the carafe feels "heavy duty" (all 5 of the lids on my previous coffee makers' carafes lost their connector pegs within a few months and I had to purchase replacements that did the same thing). The levers all appear sturdy and are easy to move. The levers all catch and hold on the first attempt as well.
Ease of Use:
Super easy to set up and program! I love the fact that there are not multiple pieces that need to be cleaned and then replaced before and after brewing. The aroma setting really does make a difference when making small batches (2-4 cups) of coffee!
Noise:
I was surprised how quite this machine is compared to the other grind and brews. The loud grinder of the coffee pot would wake me up before my alarm would go off on my previous pots and I slept right through this one!
Appearance:
The coffee maker looks like a quality piece of kitchen equipment. It is a bit bigger then I thought it would be, but its size gives it a presence on the counter. The LCD displays a ton of information and adds to it's "high tech" appearance.
Function:
Everything is contained! The way the machine is made allows for the grinds to go directly into the basket without them falling into the water reservoir! The other review mentions that they had grinds on the counter, but we did not experience this as we only had a few grains that were easily wiped off (ours is set to one dot before the biggest grind). We have not experience any jamming of the automatic lid - it closes by itself and functions properly.
Taste:
One of the best cups of coffee I have had in a long time! I love that you can program the strength of the coffee and after brewing a few test pots - we could easily see that this function really works and is not a gimmick! The coffee was the perfect temperature! The automatic shut off will shut the idle pot off after two hours, but I think you can just hit the "On" button to start the warmer plate up again (Not sure about this yet).
Clean Up:
If you have owned one of the multiple piece grind and brew machines you will love the ease of clean up on this one!!! Basically, you clean out the removable filter holder. The clear plastic that shoots the grounds into the filter basket is removable for cleaning, but it does not have to be removed and cleaned after each use! How cool is that!
Extras:
The water filter in the bottom of the coffee pot is a nice touch and I love that you can program the coffee maker to tell you when it is time to change it. The smile face on the the LCD display is just too cute!
I wish.....
I wish it stored more coffee then it does as I was hoping to avoid purchasing another coffee canister. You will still need to purchase or use an airtight canister. NOT a big deal at all!
I wish the clock was able to be programed in regular time (it is in military time). There may be a way to change this, but I have yet to figure it out.
So for now, it is a 5 Star Coffee Maker for me! We have made 5 pots of coffee so far and all were consistent. I will come back and edit the review as time goes on if things change. Obviously after using the Cuisinart Grind and Brews for years the tiny flaws of this machine are easy to overlook! Right now I highly recommend this machine because of its appearance, ease of use, construction and wonderful tasting coffee!!!
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UPDATE: After three months of perfect use the grinder stopped working. One morning it just wouldn't go on. I tried everything. I called Krups and they told me to ship it to one of their work centers and I should get a new one in two weeks.... it has been a month and I still do not have a coffee maker. I am so sad because this machine worked really REALLY well. Maybe my problem was a fluke. I hope anyway. I am very disappointed.
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68 of 68 people found the following review helpful:
5.0 out of 5 stars
Great Coffee . . . IF YOU READ THE MANUAL!!!!, April 15, 2008
When our old Cuisinart Grind and Brew bit the dust (the unit would go dead many times during a brewing cycle and need a restart), I researched the options. Conical burr grinder, many options for brew strengths and quality, etc., convinced me to buy one despite some of the negative reviews.
Product arrived promptly, in perfect condition. My wife (the non-technical one among us) set it up after reading the manual. Everything worked perfectly! Best cup of coffee in years!
When I read the manual, it became obvious that every one of the complaints about the machine were the cause of not reading the manual completely. The failure of the cover to close for brewing is because the basket is not set in properly using the handle according to the manual. Generic mesh filters will also present proper motion. Grounds dispersal is caused by not latching the cover, per the manual, all the way back. There is a description of the two brewing settings for manual and for automatic. It is all in the manual!
So, read the manual before that great cup of coffee . . . that way you will get the great cup of coffee.
And I don't even have to mention: the relative quiet of the machine compared to a blade grinder; the ease of daily cleanup compared with the Cuisinart (about 1000% easier); use of less coffee to produce the proper strength cup (saving money); the proper brewing and serving temperatures; and more.
[OK - it is now mid-May, 2008, and my love for this machine has only grown. The ease of cleaning (as compared to my previous Cuisinart Grind and Brew) is worth the price!!!! BUT, actually this machine will pay for itself in less than a year! How? To get a satisfactory, actually a near-perfect cup of coffee, this machine uses about half the quantity of beans as compared with other brewing machine. I figure at about 10 months the amount I will have saved on coffee beans will have paid for this purchase.]
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71 of 73 people found the following review helpful:
5.0 out of 5 stars
Great coffeemaker, excellent customer service, November 26, 2007
I have had a number of grind and brew coffeemakers, Cusinarts (awful), Melittas (nice), and this one.
The KM7000 is, by far, the easiest to clean, which solves the biggest problem with this type of appliance. Just remove the filter basket, throw out the filter, rinse, and you're ready to go again. My wife loves it as well.
Unfortunately, after 2 weeks I was cleaning the filter basket and the spring loaded valve popped off the bottom (I was holding it by the valve; dumb). It was held on by a small gasket that popped off and that I could not find.
I called Krups customer service. As this is a new product, I was told that they do not yet have replacement parts, and that I had to pack and ship the whole coffee maker back to them. I responded that they shouldn't be selling a product that they couldn't service. After putting me on hold (and here is what differentiates great customer service from the typical "I don't care" brand that we have become used to), the rep told me that he talked to their supervisor and that they agreed with me! Therefore, they would send me a shipping label at their expense. Enclosed would be a part from another coffee maker that they thought would fit. If it didn't, ship it directly to them and call them with the tracking number and they would immediately send me a brand new unit.
As it turns out, the gasket was standard on a number of their models and it did fix the issue. But I thought that it was wonderful how they took ownership of the issue and did their best to make it right.
Great coffeemaker with very flexible grind and brewing controls to fit all tastes, very easy to clean, and great individualized customer service if you have any problems.
What more could you ask for?
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