Most Helpful Customer Reviews
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6 of 6 people found the following review helpful:
1.0 out of 5 stars
Very disappointed, would not recommend., June 11, 2008
As soon as this was delivered, the odd noises started. We called the manufacturer and they sent out a serviceman out - he said the noises are normal with this model, nothing to worry about. Well, just shy of 4 months after the purchase date, the compressor went. (I lost $200 worth of food that spoiled, which loss was not covered by the warranty.) After spending an hour on the phone, Amana finally arranged to send out another service person that day who determined that it needs a new compressor. (He compared it to buying a new car and finding out it needs a new engine after 4 months.) I called Amana and asked for another unit, as I have absolutely no confidence in this one. The customer service manager just kept reading off of his script that he was sorry for the inconvenience but the warranty only requires that they repair the unit, not replace it. So, even though I paid over $1000 for this not four months ago, I am now without a working refrigerator until the repairman can return in 5 days. I have never written any product reviews before, but maybe other consumers can save themselves a lot of headaches if they see this.
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1 of 1 people found the following review helpful:
3.0 out of 5 stars
Jury is still out on this refrigerator, June 17, 2009
Amana Bisque Bottom Freezer Freestanding Refrigerator ABB2222FEQ
Our model refrigerator is slightly different: ABB2227DEQ, but looks the same. We purchased our refrigerator at the Sears scratch and dent warehouse for $750, without an ice maker. We love the refigerator, as far as space, accessibility of items, and flexibility of shelving. We like the large wide drawer in the bottom, where we can adjust the temperature even further, to keep our meats very cold. Pop cans or water bottles could go in this drawer, as well.
Problems: We had problems with vegetables freezing, and we spent a lot of time experimenting with changing the temperature of the refrigerator, the freezer, and the meat drawer, all to no avail. Finally, we called for service before the warranty expired (we procrastinated almost a year). The first service person found that the back of the freezer was totally frozen, and he defrosted the whole unit and didn't find a problem. Problems continued, now the freezer didn't get cold enough, so we made another service call. This service person diagnosed the issue as a bad evaporator. The evaporator was replaced, as well as a filter dryer, and the service person also added a dryer with dye, so that if it malfunctions again the next service person will be able to see where the leak is. This service person also said that the refrigerator was turned into the "scratch and dent" warehouse because of a mechanical problem, not because of the scratches and dents. Lesson learned! Ask why an appliance was turned into the scratch and dent. Hopefully they will let you see the records.
Now, 2 months later, everything appears to be operating fine, temperature wise, but we are hearing a lot of loud gurgling sounds that go on for just a few seconds, usually when the refrigerator is bumped, such as when the refrigerator door is closed, or the freezer drawer is closed.
Unfortunately, it is now out of the original warranty period. When we called to describe the problem, we were told that there were 4 noises that we'll hear with this refrigerator. They said gurgling noises are normal when the refrigerator is in a defrost mode. They couldn't tell us if it was normal for this to happen primarily when the refrigerator is jarred, such as when the refrigerator or freezer door is closed.
Now we're left with a decision to make. If the gurgling noise is indicative of a problem, and it is related to the repair work done, it will be covered under the 90 day warranty of the repair. However, if it is a normal noise, and not indicative of a problem, we will be charged $69 for the service call.
We didn't purchase the extended warranty ($350 for 5 years) on this refrigerator, even though the repair person had recommended we do so, as he said the warranty repair he had done would have cost over $400 if it had been out of warranty. However $350 is almost half the cost of our refrigerator; if we have that much problem with the refrigerator, I think we would rather just invest in a different model than deal with repairs under an expensive warranty. But, we really should have started calling in for service soon after we bought the refrigerator, rather than procrastinating, thinking we just needed to figure out the correct settings.
Fortunately, we do have an additional year warranty, because we purchased the refrigerator with our mastercard gold card, which doubles a manufacturer warranty, as long as the original warranty is one year or less.
Right now, I'm searching people's comments on this refrigerator to try to determine if the gurgling sound is normal, or not. Seems like the manufacturer should be able to do a better job of informing us of whether or not there is a need for a service call.
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1 of 1 people found the following review helpful:
1.0 out of 5 stars
The noisiest refrigerator ever, don't buy it!!!!, March 22, 2009
I have never had any complain about Amana 22 ft refrigerators before (had 2 of them), so I bought this one without hesitation but I was wrong...
This makes popping noise every time it turns on, even when it's not running it makes crackling noise. It's on and off every 20-30 min and I'm constantly irritated by it.
I spent so much energy with service person, they all say "It's normal".
Are you kidding!!! I know what normal means.
I'm trying to return this product with 20% restocking charge. I'll be very happy if I could return this unit.
My mental health is more important to me.
p.s. This is the very first time I post any kind of review on the web.
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