Most Helpful Customer Reviews
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13 of 13 people found the following review helpful:
3.0 out of 5 stars
CUSTOMER SERVICE NO SHOW, December 16, 2007
Bought this recently, setup was super easy, looks very good, nice finish. That is the Pro's. The Con's are: 1) No specifications on how much weight the shelves will support, no specifications on the height between shelves, and no help from customer service on any of this, 2) The TV support arm leans with the weight of my plasma, not only forward but also to one side, stable who knows, although once situated I plan on anchoring it to the walls, 3) repeated emails to customer service go unanswered, I mean absolutely no response, not to my questions or to my requests for parts. This is a very good looking unit, fits my decor just right, but the lack of Bush's customer service support has soured me on buying anything more from them.
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2 of 2 people found the following review helpful:
4.0 out of 5 stars
Good but not perfect, September 7, 2008
Just got this Bush Furniture TV stand. Using it with a 50" Panasonic Viera. I definitely recommend 2 people available to assemble. I actually got it put together by myself but it took some real sweat and a few tense moments.
The black color is very good looking but it will definitely be difficult to keep clean (especially with a dog in the house). The only complaints are that the mounting bracket is very hard to level (side to side) and it leans forward with the weight of the TV (probably no more than 10 degrees or so but it is noticeable). This actually works well when seated but could be an annoyance if you are standing around while watching the TV. The manufacturer needs to either but in a little more reinforcement for the metal arm or put in some sort of adjustments to let you level the TV once mounted. Their are slots on the bracket but these don't allow for very fine adjustment.
You should also take care to see how the mounting bracket aligns with your TV. I didn't and only barely had room to fit the power cord into the back of the unit. Dumb mistake but would have been a major hassle to take the TV back off and move the bracket around if the power cord hadn't squeezed into place.
The instructions were quite good and I was QUITE PLEASED to see that the manufacturer actually took the time to put all of the various pieces in individually labeled zip bags. I've had experiences before where I had to guess what type of screw/bolt/oddbit was what. No such problem here.
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2 of 2 people found the following review helpful:
4.0 out of 5 stars
Great TV stand but do your research, September 4, 2007
We looked all around for a TV stand that had a mounting bracket and that was classy/elegant in appearance without looking too modern. We wanted it to fit in with our decor. We saw one other stand at Walmart, but it didn't feel very sturdy. So we chose the Segments swivel stand by Bush.
The box is very heavy and I recommend two people if you aren't very strong. Most of the weight comes from the three glass shelves. I have hardwood floors, so I was able to move pieces around and assemble the stand by myself (I am female). I found the assembly very easy. I normally have reservations about the quality of anything I have to assemble at home, but the components all feel very solid in this set. I do feel like we have a good sturdy stand. And it looks very nice.
I am pleased with our purchase. The only reason I did not give it five stars is that I was unclear if the stand was made for 50 inch TVs only, or if it would accommodate TVs UPTO 50 inches. We have a new 40 inch flat screen TV. Some sites said it would go up to 50 inches, so I bought it. The thing consumers need to consider is that they may have problems with the mounting brackets on smaller TVs. We were able to make it work, but it required a little effort and a couple of less screws. If the TV were larger or heavier, I would be concerned about not using the screws. To me, it is obvious that the brackets were designed for TVs larger than 40 inch ones. Like I mentioned, we made it work, it's secure and I am happy with my purchase.
So buyer beware, if you are buying it for a 40 inch TV, that part of the brackets may cover up some of the holes on the back of your TV where the screws are secured.
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