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43 of 44 people found the following review helpful:
5.0 out of 5 stars
Samsung 610ND--Great Color., May 6, 2008
I bought this mail order from New Egg, not Amazon, but I wanted to review it here among other review sites in order to help others.
First, this printer is my third laser printer over the last 12 years. The first laser I owned was for college. It was a nice, small Okidata. It performed very well.
My second laser was a Samsung 1430, which I still have today and it still prints excellently.
My third laser was the 610ND. Everything this printer says it does, it does, such as printing 21+ pages per minute in both mono and color. The color is unbelievable right out of the box. I used Adobe 1998 for a profile and sent the image at 600DPI (which is the 610's native format) to the printer. The colors were near exact matches to the screen, and as a professional photographer, I have my 23 LCD hardware calibrated. Of course the colors aren't as vibrant as an inkjet or as smooth, but for plain paper 20lb, they are very excellent. The contrast between colors and shades is smooth and I see no banding or streaking. ON top of that, you can also adjust each color's saturation and contrast, among other settings that allow you to dial in the color matching for your screen.
Text is very sharp down to 3 points. The printer is easily set up in less than 10 minutes, including software installation. There are two pieces of software: (1) The driver and (2) The interface software. The interface software allows you to set the printer settings from your computer. Alternately, you can set the same settings on the printers front LCD panel.
I bought this printer exclusively to print tear sheet on plain paper, quickly and anytime I need them, to show models and clients possible poses and to give them ideas about the shoot. Sure, I could have used an inkjet, but inkjets don't shine on plain paper--nor do they duplex and that saves paper. This laser printer does both duplex and prints nicely on plain paper. I was thinking about fast printing and doing it cheaply. It also does card stock up to 48 lbs, cards, envelops, etc, all in color, (plus you get laser sharp text). You also get built in DUPLEX printing, which means you can print on the front and back of the paper automatically.
This brings me to my only problem, and why I will need to return the unit to New Egg. When duplex printing, one of the sides of the paper will have incorrect margins. So one page will print with say 1/2" margins all around, whereas the other side will be offset left and top.
Samsung tech support was pretty fast, about a 2-4 minute wait. A tier two tech asked me a few questions and said it was a hardware problem. They wanted to send a repair tech to my house, which is included in the warranty (14 months if you return the warranty card)--which was good. However, it's only 3 days old! So I told them to hold on to my ticket and let me see how much of a hassle it would be to get New Egg to send me a new one.
New Egg said it was no problem, but I'd need all of the original items plus the original packaging. So I said if you are missing one item that came in the box, or the box itself, the warranty is voided? The CSR rep said pretty much that was true for returns. She explained that Samsung requires those stipulations. So I said that was cool I needed to talk to their manager because it doesn't say anything about that on their warranty page, and that I was going to post our conversation all over the internet, like I'm doing now.
So she said she would check again to see if she could do it just this one time. About 30 seconds later she had the "ok," but said I needed all of the items including the text pages or I would not get a refund. So I dug it all out of the trash for them. Furthermore, they will not cross ship the items. They want me to repurchase the same unit and they will credit my card for the return.
I then asked her if I could buy another unit and when it arrives simply use that units box. She said no because each box has the units serial number on it. This sounded strange to me because the UPS box I'll be sending it back in will not have the serial number either. So it sounded like I was getting somewhat of a run around from New Egg--which you WOULD NOT get from Amazon. On the other hand, she explained that if they return the unit to Samsung with a box that does not match the unit's serial number, they would not refund it for them. Who knows? I initially wanted to buy it from Amazon, but New Egg beat Amazon's price by 100.00US at 299.00. (Sorry Amazon)
Other than the unit not working in duplex mode out of the box, I was very impressed with this printer. I can't see anyone not being satisfied with this printer if you like what it advertises it can do--which it does do, including print speeds and excellent color.
Oh yes, it is network ready also, or you can use a USB cord for single computer use.
UPDATE: 05/07/08
I had a feeling that Samsung Tech Support didn't do a very good job trouble shooting my problem, so I ran through my own trouble shooting steps. I cleared the printer settings and set them back to factory default. This set the margins for duplex printing at 5mm each for left and top. This time it printed with the image perfectly in the center of the page on both pages. I have no idea if there really is a problem using duplex margins or not, but it would seem more intuitive if "0" meant no offset. As it is, 5mm on both equals no offset. So now the printer is completely functional, and I tested more high DPI photo images. The color and smoothness across high contrast images is truly remarkable.
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27 of 31 people found the following review helpful:
2.0 out of 5 stars
Run Away from this, March 14, 2008
First I give credit to Amazon for taking this product back. The printer looks and works great. The Driver gives seamless printing and fairly quick. The problem is with amount of copies per cartridge. I assumed the starter carts would go quick, but the replacements that I ordered from Amazon would go the 2,000 copies as stated. I got 700 before they ran out. Only 10% coverage per document, if that much. My documents were text. Called Samsung and was told that the carts were possibly re manufactured and that they had problems with Amazon. Checked the carts, they were original Samsung with the seal on the box. Then they said there was something wrong with the printer they would either repair or replace, and could I send the receipt. Did that and called back again. Wait time is longer than expected due to unusually high call volume.......... don't you hate that. I digress. I finally get through to warranty department and a rep said that the number of copies was normal and Samsung would not be able to do anything. He explained that the 2,000 copy on the cartridge is based on 4-5 lines per page. WHAT!!!! When I asked for customer service or a supervisor he stated he is customer service with more power and no one could do anything. I called Amazon to take this piece of crap back. 0.44 cents per copy. I will go back and get an HP at 0.15 cents a copy. Samsung lost a customer in all its lines now. Stay away.
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7 of 7 people found the following review helpful:
5.0 out of 5 stars
A great value for the money, April 1, 2008
PROS
I just got my printer last week and I love it! The print is nice and crisp, and the multi-purpose tray and duplexing works perfectly. As an Administrative Assistant, I needed a printer that could print envelopes, and labels, as well as standard size paper. It duplexes great too, and the ink does not bleed through the paper.
CONS
So far, none.
ADDITIONAL COMMENTS:
I have not had to replace the toner yet. Samsung includes their full standard yield cartridges with the printer, not starter cartridges. I did research the toner for the printer before I bought it, and Samsung states that the standard cartridges will print approx. 2,000 pages at 5% coverage, and their High Yield cartridges are good for approx. 5,000 pages at 5% coverage. I have been unable to find the high yield cartridges anywhere.
The software included with the printer is very easy to install. It puts an icon in the tray (at the bottom, next to the time) that you can click on to see at a glance how much of each toner you have, troubleshooting, and the printer and driver settings. It also installs an icon on the desktop - Samsung Dr. Printer, which takes you to a Samsung web page that will automatically diagnosis any printer problems for you. Since I haven't had any problems with the printer yet, I have not tried it, but it seems like a good tool to have, as long as it works.
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