Most Helpful Customer Reviews
|
|
4 of 4 people found the following review helpful:
1.0 out of 5 stars
These were great before Philips turned them into junk, October 21, 2009
I owned an old Sonicare for many years. It was a great product.
After five years, I purchased a new one. This was after Philips bought the company. It failed in a year. They replaced it, but with another model, which they said at the time was better. The replacement has now failed after a few months. They refuse to replace it again.
What's interesting is that I had inadvertently called the professional customer service line (for dentists and the like) a few minutes before that call. There I was told the replacement model they sent me had a known history of failures and they would replace it with an improved version. We started to get the replacement information and he found out I was a retail customer. He said he couldn't do it and gave me a different number where, he said, they would take care of it. A that line (retail customer service) they told me that there was no problem with the unit and they would not replace it. This despite the fact that it was only nine months old and had a documented history of failures. When I told them what I had been told by the other guy, the response was that he was wrong, that no one at Philips would ever say that. But the fact remains that my junk replacement unit failed and the guy I spoke with knew exactly what I was talking about and could describe the failure. There is no doubt that Philips knew full well they were sending me a junk product that they were clearing out of their warehouse because they had to get rid of them.
Clearly, there is one company line for dentists who shill these things and get freebies for their staffs, and another company line for consumers who actually buy them. Buy Philips Sonicare products at your own risk.
|
|
|
4 of 4 people found the following review helpful:
4.0 out of 5 stars
Great Toothbrush, lousy charge capacity, September 24, 2008
The sonicare is great for toothbrushing, however I have noticed that it is strongest after a charge. After a few uses it become less powerful. So, you either need to charge daily, or accept a less vigorous scrub. Once it loses its post-charge zest, it won't diminish significantly until the battery is completed used, so perhaps this is the optimal speed. I don't know. Interestingly, I had a Sonicare 8 years ago and it suffered from the same problem. Also, this package only includes one charger, which is inconvenient.
I would probably rate this package as a 3.5 due to the single charger. I would rate the Sonicare as a 4 due to the variance in brush power.
|
|
|
5.0 out of 5 stars
WOW!, September 8, 2009
I went to the dentist last week and had some work done on my teeth, my dentist recommended this toothbrush. I noticed my teeth were a little yellow, (I'm a coffee drinker). I bought the Sonicare e5350 and WOW, what a difference. The yellow has diminished after 10 brushings, and my teeth and gums feel simply amazing! Walmart had it for 111.84. I go with a two paste double cleaning each time. Dr. Katz tooth paste the first round, (with very little water), then Biotene, (with lots of water), the second round! Keep your mouth closed and just glide the brush to each tooth. I'm very pleased with this product.
|
|
|
Most Recent Customer Reviews
|
