Most Helpful Customer Reviews
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8 of 8 people found the following review helpful:
1.0 out of 5 stars
Avoid LG At All Costs, July 23, 2009
I will never again purchase an LG product and would suggest that all of you avoid them as well. Here's why:
1) Quality--Our previous refrigerator worked for about 25 years without ever needing a repair. Our LG refrigerator had a catastrophic failure in less than a year, becoming completely nonfunctional.
2) Parts availability--We were told that the electronics board, which is like your computer's motherboard, was on backorder for two months.. The refrigerator cannot function without it, but none were available.
2) Customer service--Perhaps even worse than the fact that LG makes an unreliable product and doesn't stock essential components is the fact that their customer service is absolutely abysmal. Literally every single thing that I have been told by a customer service representative, supervisor, or "resolution agent" has been contradicted by someone else in LG's system.
So far I have made 13 phone calls in the 12 days since the appliance died, since no one ever calls you back.
Everyone has agreed, since day 4, that the unit is under warranty, that LG cannot make us wait for so long for the unit to be repaired, and that the refrigerator will be replaced with a new one. But for some reason the case still had to "reviewed," which two people said would take 3-5 days another said 7-10 days, another said she'd mark "urgent" to expedite it, etc.
The exchange was then disapproved and the part that wasn't available until 8/25 suddenly would be available on 7/27 (or 7/31, depending upon which person was lying to me at the time). Since the odyssey started on 7/12, we didn't feel that waiting 2 weeks without a refrigerator was reasonable at any time, but especially during the summer.
We'd already had to throw out food, we'd been unable to buy groceries because we had nowhere to store them, we'd canceled a party for 30 people because we couldn't store things in advance of preparing them, and we'd spent money eating out each night.
I complained and the exchange was magically approved. But first it had to be assigned to an agent who would organize the exchange. I was given an agent's name and direct phone number. That agent has never called me, not even in response to the three messages I've left in the last two days.
So it has been almost two weeks already and although everyone has known that LG needs to provide a new replacement refrigerator, we still have no information about when that may be. Do yourself a favor and avoid the continuous aggravation and endless hassle--just don't buy LG products.
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1 of 1 people found the following review helpful:
1.0 out of 5 stars
horrible experience with this model LG fridge, October 15, 2009
This LG refrigerator was purchased less than 2 weeks ago. It makes a high pitch noise about once an hour or when making ice. The noise is deafeningly loud and wakes everyone up at night, even though it lasts only 3-5 seconds. The sad part is that the warranty is covered by LG for the 1st year, however the service repair vendor PC Richard partners with (Aid Audio) doesn't wish to acknowledge this model has a faulty compressor. They admit this model has serious defects and are willing to bring their service tech back to our home to install working parts. The manager from Aid Audio that I corresponded with, Todd, confessed this model has serious flaws but was unwilling to have that documented in writing. Whereas the service tech said the motor & freezer sensor had to be changed, Todd said his service tech didn't know what he was talking about. Todd explained to me that the high pitched noise is definitely linked with a faulty compressor, not a glitchy motor. I'm no mechanical engineer, so I don't know who's RIGHT, but I do know that something is WRONG. Shame on Aid Audio for their lack of professionalism!
UPDATE:
Met with the manager at PC Richard & Son and he explained that Aid Audio was just passing the buck b/c they didn't want to service the fridge. I was honored with an exchange on a different model, however this damn fridge is still whistling dixie every hour & I can't wait to get rid of it!
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