Most Helpful Customer Reviews
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52 of 52 people found the following review helpful:
4.0 out of 5 stars
Good product - but difficult to install, September 23, 2008
I have been using Trend Micro Internet Security for the past couple of years, and it's a good product. My license was up so I decided to upgrade to their Internet Security Pro program, which came out in September 2008. It has extra bells and whistles that improve your computer performance (much like Pitstop's PC Optimize or Norton 360) in addition to internet security and anti-virus protection.
The problem came in the installation. Because it wasn't just a simple 'add another year' to the existing license, but moving from one product to another product, the program simply wouldn't install. It hung up regularly during the install process and then automatically de-installed itself and shut down the computer. Frustrating!
I checked on multiple websites looking for a solution and tried all the ones I found. I talked twice to Trend Micro support people, and tried what they recommended and their suggestions didn't work either. Here's the list of suggestions received and tried that failed:
1. Running the Trend Micro Uninstall program (the "red-and-white lifesaver" icon) to de-install all previous versions of Trend Micro products that might be on my computer, one after another, and then rebooting the computer and trying to reinstall the program.
2. Uninstalling the program using CCLEANER or the UNINSTALL program in Windows XP Control Panel and then rebooting the computer and trying to reinstall the program.
3. Turning off the Windows Firewall and then rebooting and trying to reinstall the program.
What did finally work was to install the program using the CUSTOM INSTALL instead of the AUTOMATIC INSTALL program.
The idea came to me from watching where the program hung up when it was installing. It stalled and then uninstalled itself always at the same point in time: after the first round of the install procedure, when the console opens up with the six or seven red dots in a row, and then it installs each of the components. I realized it was hanging up always at the same point - installation of the Firewall.
So what I did was a CUSTOM install, where I UNCHECKED "install the Firewall". The whole program then loaded without a hitch - including the Firewall! I then updated the software and am "back in business".
I am posting this here because I did NOT find this method on line nor did the tech folks at Trend Micro suggest it - but it works.
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11 of 11 people found the following review helpful:
5.0 out of 5 stars
Trend Micro Internet Security Pro 2009, November 19, 2008
Customer review from the Amazon Vine™ Program (What's this?)
As a long time Trend Micro user, I realize this review is fairly critical, but I feel its necessary because there is alot of impact on the PC running this brands product. On Critical PC's with lots of RAM and resources I find it the best overall solution. On a notebook or other mobile pc, not so much.
Trend Micro now completely ditched its PC-cillin brand, in favor of the more sober Internet Security label. The standard 2009 edition bring any major new features, but keeps parity with other packages - you get the expected malware detection and firewall, plus browser protection, anti-spam, anti-phishing and parental controls.
The Pro edition has a few unusual tricks too, with remote file-locking and smartphone antivirus.
Remote file-locking works with a simple encrypted folder, which can only be accessed with a password. If you report your computer stolen the folder is "locked" the next time the PC connects to the internet.
The smartphone package works with a wide range of Symbian phones, but as there's still little smartphone malware in the wild, it's impossible to say how effective this is.
More important than these extras is the package's impact on your system and its efficacy in detecting infections.
Unfortunately, in these crucial areas Trend Micro Internet Security lags behind. Installing it on a clean system that took 35 seconds to boot added 12 seconds - twice the impact of Norton Internet Security 2009 or Kaspersky Internet Security 2009.
Memory usage was comparatively high: one minute after booting, our bare system reported 475MB in use by Vista, which rose to 571MB with Trend Micro installed.
There were disappointments on the detection front, too. Its overall detection rate of 95% is respectable, beating Norton's 84%.
It's also worth noting that, while Norton and Kaspersky dealt silently with every threat they found, Trend Micro stopped to ask us what to do twice.
While I would like to be more positive about this package, it's expensive if you don't have three computers to protect, and the brutal fact is that both Norton and Kaspersky offer better protection with lower system overheads. If you have plenty of resources and a heavily impacted environment, this product makes complete sense.
--WE
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6 of 6 people found the following review helpful:
3.0 out of 5 stars
OK Product, December 13, 2008
Customer review from the Amazon Vine™ Program (What's this?)
I've used Trend Micro products before and each time installation is always a hassle. The previous program has to be completely un-installed before a new program can be installed. Even though my last software was from Trend I still encourtered this install problem with Internet Security Pro. So I knocked off one star for the annoyance of installation. The second star gets knocked off this review because my load time and memory use increased. Other then that the features and usability of Internet Security Pro are worthwhile and the cost of purchase. My only regret is that licenses are only for a year.
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