Most Helpful Customer Reviews
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38 of 38 people found the following review helpful:
5.0 out of 5 stars
Excellent Choice, July 3, 2008
First and foremost, this line of AT&T DECT 6.0 cordless phones works extremely well, no background noise even with a home wireless system, great range, and very good sound quality both with the handset to your ear and on speaker phone. It does all that one should expect from a cordless phone system. Entering names and numbers into your directory is very intuitive, as is using the caller ID and changing the ringer tone and volume. You hardly need the manual. We use the "phone company" voice mail, so I haven't evaluated the "usability" of the answering machine, but it "talks you through" the setup steps, setting the clock, etc., and seems very user friendly to operate. Another nice feature is that directory and CID entries are maintained in the base station, so if, for example, you enter a name/number on handset #1, it is immediately available on all other handsets on your system.
The handset is quite lightweight and compact compared to our previous cordless phone, which took a little getting used to, but my wife and I adapted to it after one or two days. The handsets come with belt clips, which I use, not to clip them on my belt but because they raise the back of the handsets slightly if you lay them down, which I find improves the the speaker phone sound (the speaker is on the back of the handsets).
One minor drawback, compared to my prior cordless phone, which permitted each handset to be identified by location, e.g., "kitchen," "bedroom," etc., is that each AT&T handset has a number (and added handsets are given consecutive numbers as they are registered to the base up to the maximum of 12), so you have to remember the location numbers to call another handset on the intercom or to transfer incoming calls. Not a big deal, but being able to name each handset is a nice feature.
Be aware that the SL82(X)18 models are all the same, with the (X) indicating the number of handsets with that bundle. For example, SL82318 comes with three handsets, SL82418 with four, etc. I mention this because the various bundles appear to be different products, but they are all essentially the same, so keep this in mind when shopping for the best deal. The only exception seems to be that models SL82518 and SL82558 both have five handsets, but I haven't been able to find what the difference between them is, even on the AT&T site. Since my review applies to all bundles of this system, (if they let me) I will post this review under the several different model numbers.
All in all, I am extremely pleased with these purchases, first a four handset bundle, then three additional handsets for a total of seven. Hope this review is helpful in making up your mind about selecting a new cordless phone.
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12 of 12 people found the following review helpful:
5.0 out of 5 stars
Very nice system, which works great even if you have a wireless computer network., September 9, 2008
I have a computer wireless network which caused a lot of popping noises and static when I had a 5.8 GHz Uniden cordless phone system. After a lot of reading and research I bought this AT&T model. And guess what? It really IS clear! No more static. The people I call tell me that my voice is much clearer than before, too. I also like that you only have to enter each phone number into your directory once, and it is automatically added to every handset you own.
What are my quibbles? The answering machine is easy to set up and tells you how many calls you have, but I wish it had an audible beep to tell you that you have messages waiting. More than once, I have come home and forgotten to check it, only to realize, hours later, that someone had left a message I wished I had gotten earlier. However, my biggest complaint is that the volume is too low with many plug-in headsets -- it's fine in the handset itself, but you may have to try a few different models of headset before you find one you can hear with.
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3 of 3 people found the following review helpful:
5.0 out of 5 stars
Great phone, but some missing features, March 7, 2009
Consumer Reports gives high ratings to this phone, and it's a great phone/answerer, but it lacks to two critical features:
1) Callers who want to bypass the recorded announcement (outgoing message) by hitting the pound (or star) button can't. There is no mechanism that allows callers to bypass your outgoing message. I checked with AT&T, and they confirmed that this feature is missing from all of their answering machines!?
2) For $90, I would have expected one-touch speed dial. There isn't any.
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