Most Helpful Customer Reviews
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4 of 5 people found the following review helpful:
1.0 out of 5 stars
Don't buy to listen to Sirius, October 13, 2009
Caveat: I purchased this (and a GDI-IR3000 after) primarily to listen to a handful of Sirius talk channels without turning on a stereo system. DirecTV provides all the XM music channels, and I have a minimum of use for the 15,000 internet stations the Grace radio successfully receives. I ultimately purchased a Logitech Squeezebox Boom, which works perfectly with Sirius with better sound, albeit at a much higher price.
I've tried two Grace internet radios, and both have the same problem... Sirius really doesn't work (after weeks of interactions with Grace support).
The problem appears to be that the Sirius stream doesn't come directly from Sirius (as the Stiletto and PC streams do), but from a third party named Reciva.
The problems? When you turn on the radio already set to a Sirius channel, more often than not it reports "Unable to play", although pressing a preset button for the same Sirius channel immediately connects.
And then, after it connects, it frequently stops with "Stream ended", although, again pressing the preset button immediately connects and plays.
Grace claimed this was a unique problem, and wanted me to try another radio, and I did, with exactly the same results (this time directly connected via Ethernet, instead of WiFi). But the Grace and Reciva websites now have multiple reports of the "Stream ended" problem.
Grace support, while professional and responsive, seems unable to resolve Reciva/Grace issues.
If Grace can work out the problems with Reciva/Sirius behind the scenes, or with a radio firmware update, this will be a good product. Until then, if you're planning to buy this to receive Sirius (which requires paying Sirius for 'CD quality' streaming), think again.
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1 of 1 people found the following review helpful:
5.0 out of 5 stars
Excellent Internet Radio!, September 12, 2009
I just bought this radio several days ago and absolutely love it! Very, very simple to operate, and took literally 15 minutes to set up (and I employ both 128 bit WEP and MAC filtering). In addition to the myriad stations available, I've linked my Internet Radio to my Pandora account; this allows the unit to play music directly from my Pandora radio stations. I can even create new Pandora radio stations directly from the Grace IR (although it is quicker and easier to do this from a computer). The sound quality from the onboard speakers is excellent. I have my unit connected to my home stereo system via the Grace IR's Headphone output into L-R inputs on my receiver. This is an excellent, excellent buy! I am considering purchasing a second unit for my bedroom. I highly recommend this unit.
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1 of 1 people found the following review helpful:
1.0 out of 5 stars
Buggy, balky, awful support, August 22, 2009
Problem after time-consuming problem with this thing, and the lasted bug has driven me over the edge. I see the same complaints as my own posted in the so-called help forum on the manufacturer's site. The instruction manual is incomplete, mostly refers you to the site which is just a wiki of customers asking how to fix problems, with the occasional answer posted. It's so ill-sorted you can find the same question in different areas, and get different answers.
The display is dismal and poorly designed. The interface illogical and unintuitive. The sound is cheesy. I've had it trying to like this thing, which came highly recommended by CNET. So much for me trusting their reviews.
I've emailed for a return authorization for a refund but if getting that is anything like trying to get a decent product with decent support from Grace Digital, I may be in for a royal disappointment. Don't waste YOUR money on this cheesebox.
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