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North American Healthcare JB5449 Hot/Cold Comfort Wrap

3.1 out of 5 stars 158 customer reviews
| 4 answered questions
About the Product
  • Cotton
  • Made in USA or Imported
  • Hot or cold therapy for aches & pains
  • Soothing therapy
  • Specially designed for neck, shoulder & back

Frequently Bought Together

  • North American Healthcare JB5449 Hot/Cold Comfort Wrap
  • +
  • Jobar Hot/Cold Back Support.
Total price: $30.54
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Product Details

  • Product Dimensions: 21 x 9 x 13 inches ; 3 pounds
  • Shipping Weight: 2.4 pounds (View shipping rates and policies)
  • Domestic Shipping: Item can be shipped within U.S.
  • International Shipping: This item is not eligible for international shipping. Learn More
  • ASIN: B001QJQGLQ
  • UPC: 844296058594 017874001002
  • California residents: Click here for Proposition 65 warning.
  • Item model number: JB5449
  • Average Customer Review: 3.1 out of 5 stars  See all reviews (158 customer reviews)
  • Amazon Best Sellers Rank: #99,519 in Health & Personal Care (See Top 100 in Health & Personal Care)
    • Product Warranty: For warranty information about this product, please click here

Important Information

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Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. Please see our full disclaimer below.
Customer Questions & Answers
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Customer Reviews

Top Customer Reviews

2.0 out of 5 starsGreat in theory, disapointing in use
By MJM on November 4, 2010
Verified Purchase
I bought this specifically because of its shape. I often get knots in my shoulders that wrap down my collar bones, as well as knots under my shoulder blades. This covers all the areas at once. That part is good.

Previous microwaveable heating pad products that I have used, such as the bed buddy, have been filled with rice and they maintain heat pretty well, have only a slight rice odor, and are pretty comfortable. That is what I was expecting.

This is different. It is filled with some sort of hard beads; I am assuming they are plastic. They do not get hot even after 3 minutes in the microwave, only warm, and the warmth only lasts about 10 minutes. This is probably good in that it prevents burning, but disappointing when you want heat to penetrates muscles deeply. I found to get a bit more heat you can wear it upside down with the quilted side (which is thinner fabric) down. However, it would have been much more effective if filled with rice. I am considering cutting it open and replacing the filling myself, since it is the closest I have come to finding the right shape of product, and I threw out the box so I can't return it.

The worst part is the smell. Once heated there is a horrible mildew smell....like a dirty swimming pool. Its not really noticeable when its cold, but when hot it is terrible. If you are sensitive to smells, do NOT use this heat wrap, it could easily make you sick.
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4.0 out of 5 starsThank you Santa
By EZgoing on January 10, 2011
Santa brought this for me and I have to say, that I really do like it - it helps with the nerves and muscles in the shoulders, upper back and lower neck areas.

I see a few have said it doesn't stay cold or hot for very long, and I would have to agree that 10 to 15 minutes is about right. As for getting 'hot', no.. it doesn't get particularly hot, but it does get warm and a warm heat is better than taking a chance on getting burned.

As for it staying cold, I have no idea as I have not tried that aspect of it.. but would assume that it would be about the same time frame.

As for the 'smell' that a few have reported, I'd send it back if it was that foul smelling... Mine doesn't smell like burgers on the grill or fresh baked bread coming out of the oven, but it sure as heck doesn't smell like swamp water either.. To those that have had such bad luck with the smell, you should have returned it then and there in my opinion...

In general, I am quite satisfied with my wrap (thanks Santa).

I would have given it 5 stars if the heat lasted a bit longer. I did figure out that if you re-heat it a second time (after the first 10 to 15 minutes, it seems to last long enough to get me the relief that I'm looking for...

Hope this helps some like it does me.
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1.0 out of 5 starsNot designed as per photograph
By Dannygirl on March 19, 2013
Verified Purchase
The filler (beads/husks) falls to the bottom of the 3 flaps. A better design would have been to secure the filler in each individual quilted compartment to distribute the weighted heat or cold better. As it is they all fall to the bottom & the lightweight fabric does nothing to relieve shoulder/neck pain. Hot or cold, the item did not hold either for only a minute. Really bad product. I did return it and Amazon quickly issued a refund..............no problem there.
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5.0 out of 5 starsSimply perfect
By McLean-ite on August 27, 2009
Verified Purchase
This is a simply made and very effective product for easing pain in upper back and shoulders. A good value as compared to "gel" wraps on the market.
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3.0 out of 5 starsOK Cold / Better HOT
By Heather on September 2, 2011
Verified Purchase
Bought this product with the intention of utilizing the cooling aspect (I have multiple sclerosis), so I followed the directions for the freezer. It doesn't get very cold, at most it's a little "cool", and only for about 5-10 minutes once you have it on. I purchased this because my mom also has one & she said it's GREAT if you want the warmth; holds the heat for an hour or more. So my recommendation is, if you're looking for something to keep you cool: keep looking. If you're looking for something to help with warmth: click purchase!
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1.0 out of 5 starsDoes not hold heat for an acceptable period of time
By RMC on January 31, 2014
Verified Purchase
Was delighted to see that this was a full wrap & could be used for some left shoulder pain as well as relaxation. However, the pad even when heated the maximum recommended time of 2 minutes maintained its heat for a very short period of time. In fact, by the time I removed it from the microwave and got to my bed, it was only lukewarm. Also there are pockets of beads throughout the wrap that do not allow for even warmth or coolness. I do not recommend.
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3.0 out of 5 starsDoes Not Freeze
By Len the Man on June 22, 2010
Verified Purchase
I thought this product was able to freeze but it doesn't.
It gets really cold but it doesn't last that long.
I got it for my wife to wear over her shirt when she drives to work in order to stay cool since her air conditioning went out.
She works about 20 minutes away, not too far and she says it only stays cold for about 10 minutes and then it becomes room temperature and even a little warm by the time she gets to work.
I thought it was more like an ice pack where it had gel in it that can freeze but I think it has some sort of beeds it that just gets cold and not frozen.
I did leave it in the freezer for 2 days and it still didn't stay cold enough for her to get to work just 20 minutes away.
Oh well, what can you do :(
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2.0 out of 5 starsTotal waste of money
By hippychik on March 10, 2011
Verified Purchase
As far as the hot & cold aspect of it goes the wrap doesn't get cold in fact it "barely" even gets chilly.(It was in the freezer all night) When you heat it in the microwave it doesn't heat evenly it does get "hot" but it cools quickly. The length is great in the front but, should be longer in the back it doesn't even clear the shoulder blades. It was a good idea but, it needs improved. I was really disappointed.
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Most Recent Customer Reviews

5.0 out of 5 starsSoothing for the neck & shoulders!

Great for sore neck and shoulders. After a full day on the computer at work, this is a fabulous tool to relieve those stiff muscles.

Published 28 days ago by Debbie A.
1.0 out of 5 starsOne Star

Not great. Quality.

Published 1 month ago by angel
1.0 out of 5 starsOne Star

Awful

Published 4 months ago by Rachel Simms
1.0 out of 5 starsNot happy with it

Item doesn't stay cold for long. Size and shape are perfect but could use more filling enabling it to maintain heat/ cold.

Published 4 months ago by Debra J. Campbell
5.0 out of 5 starsThis pad has helped my wife a lot with her ...

This pad has helped my wife a lot with her shoulder pain. I wish I would have bought it a long time ago.

Published 5 months ago by Glen A. Kurtz
2.0 out of 5 starsIt's ok.

It's ok...I did not expect it to be filled with bean like material. It is really stinky as well. Like chemical stinky. Even more so after you warm it up in the microwave. Read more

Published 5 months ago by ripjack13
3.0 out of 5 starsThree Stars

It worked great for the first year, after that it caught fire while warming it up.

Published 7 months ago by almcgill
5.0 out of 5 starsFive Stars

Muy buen producto

Published 8 months ago by Dla Torres
5.0 out of 5 starsgreat for aches and pains

love this heating pad. Wraps around my shoulders and goes half way down my back. Heats fast and evenly. Never tried using it as a cold compress.

Published 9 months ago by Jackee J
4.0 out of 5 starsLove it, love it - great and smart purchase.

Feels like heaven, one of the best purchases I ever brought. I brought the one for my back as well.

Published 11 months ago by Melinda Walker

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