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168 of 174 people found the following review helpful:
4.0 out of 5 stars
A fair entry-level 1080p TV (UPDATED - Again), April 18, 2009
I AM UNABLE TO EDIT MY STAR RATING OR I WOULD DOWNGRADE IT TO TWO, MAYBE THREE STARS!!!
I bought this for my bedroom last week and am pretty happy with it. I have a 40" XBR2 in the family room and this model's picture is surprisingly comparable. I bought it through Amazon for MUCH less than BB or Sears. I do have a couple issues that prevent me from giving it five stars: first, it takes quite a long time for the picture to appear when you turn it on and switching inputs takes even longer than my XBR2. The other peave I have is setting the sleep timer; on most TV's there's a dedicated 'Sleep' button on the remote. On the S5100 you have to hit the 'Tools' button on the remote, select 'Clock/Timers', select your sleep time, then press the 'Menu' button to clear the on-screen menu. Wow! All-in-all, neither of those are that big of a deal, but the next issue is the one that's provoking me to call Sony Customer Service. There is a significant amount of noise in the TV's audio output -- especially at low volume. It sounds like the signal is over-modulated, but at higher volume levels it's not as noticable. I haven't tried a set of external speakers to see if the noise is still there, but I have tried component, composite, and HDMI inputs all with the same results. Perhaps I'll update this review with the results of my call to Sony.
UPDATE 5/1: I called Sony about the audio issue; they wanted to send out a technician. I opted to have J&R swap out the TV but the same exact problem exists on the replacement. I guess I'm going to take Sony up on their offer to send someone out. I can't tolerate this problem considering it is our bedroom TV and is often used at low volume levels.
UPDATE 5/19: I just finished packing up the unit to return to J&R, who have been great BTW! The Sony tech acknowledged the problem and said that Sony tech support would probably tell him to replace the digital audio board, but unless the board has been redesigned he didn't think it would resolve the problem. Sony Customer Service refused to help in any way; I asked for a refurbished XBR6 (last year's only 32" 1080p model) to replace this unit, and they said no. I asked for a discount on a new XBR9, and they said no. As the owner of several Sony products, including a 40" XBR2 and a 36" Wega, I am really quite surprised by Sony's unwillingness to help resolve this issue. My brand loyalty has been shaken, and I will think twice before I buy another Sony product. BTW, I'm looking at the Panasonic and Samsung 1080 32" models as a replacement.
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51 of 53 people found the following review helpful:
1.0 out of 5 stars
Unhappy with sound, August 2, 2009
I had the exact same problem as Vinnie A. I had the KDL-32S5100 in my bedroom and the sound at low levels on this TV is horrible. Multiple inputs HDMI, DVD player and Fios all sounded great on other TVs but this set made low level sound full of static. I replaced my TV with Sony support and the same exact problem! I now have 2 TVs to return that has become a major pain because sony doesn't want return TVs they want to exchange for refurbished TVs. I have spent 8-10 hours on this problem and now I am very frustrated with the set and customer service. Bottom line is if you don't use the speakers on this set then it is great 4 stars for picture (would be 5 but the DVD player only looks good if the total size of the picture is made to fit a 4:3 aspect ratio otherwise the TV stretches or zooms the image and distorts the picture). HDMI picture is great off a PS3 blue ray. Remember the sound is the problem for this set: You have been warned by 2 reviews that say this is a problem at low levels. FYI I am trying to return the sets and look into other brands because Sony has lost their touch, which is sad because my house looks like a sony store.
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29 of 30 people found the following review helpful:
1.0 out of 5 stars
2 Replacements, Various Critical Problems, August 27, 2009
(I urge you to read this review before making a purchase, I know I wrote a lot, but they outline some very critical deal-breaking issues.)
My first HDtv, a Sylvania broke about after 2 years, and I decided to get this Sony after doing a bunch of HDtv research. I'm using the HD capabilities for gaming (Playstation 3 at 1080p, Wii at 480p) and just getting a regular coaxial cable signal for my TV shows.
1) First, as can be seen in various reviews for this TV, there are some sound issues. The one I experienced was that, sometimes, the speakers would get very pop/crackling sounding and also have an echo on top of that. This issue happened when you changed channels. You'd land on a channel, and the issue would begin and would not go away unless you changed channels (I left it on for a couple hours just for testing purposes). However, this TV has a new firmware on Sony's support site which apparently directly addresses this issue. The first iteration of this model had the sound issue, but I got it before the new firmware came out, so I sent the first model back, and received the second one. The second one came with the new firmware and there was no more sound issue as far as I could tell.
2) This one bothered me more than the sound issue, as the sound issue only happened about once every 20-50 channel changes, and you could simply remove the echo sound just by changing channels. It's a visual issue that was not fixed between my first set and the replacement one. It's hard to describe; when a color would transition from a light color to a dark color in an image, you could see the actual separation lines of each gradient change, rather than just seeing a smooth transition of, for example, light blue to dark blue. It looked sort of like when you throw a stone into a pond, and the water ripples out in a circle from where the stone landed in the water--so the outer ripple would be dark blue, the next inner ripple would be a lighter blue, the inner ripple after that would be an even lighter blue, and so on. I thought maybe it was my PS3, my Wii, or possibly the HDMI/component cables I use for them, so I brought all of my equipment over to a couple friends' houses and tested my stuff on their Sharp HDtv and a different model Sony Bravia--the issue was not present on my friends' TVs. However, the issue is present on both KDL-32S5100 sets I had. This issue became very obnoxious when gaming, because it was very noticeable and pretty abundant. It would appear in skies (drastically in skies for some reason), smoke, floors, walls, etc--anything that's mostly comprised of a solid color that has gradient changes--however, it does not appear on a static image (such as a wallpaper), only something animated. It also appeared when using composite cables, and appeared on every display signal (480i, 480p, 720p, 1080i, 1080p).
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If you have a PS3 and this model TV, change your system theme to "Original" then change the color to blue--this is a pretty easy way to notice the gradient issue. Generally on the blue color, the bottom left hand corner starts out dark blue, then going to the top right, it changes to a light blue. Around the bottom left hand corner when everything is dark blue, the gradient issue is very noticeable. I asked my friends and family to see if they noticed anything, without telling them what the problem was, and every single one of them (even non-gamers who have no idea what the PS3's original theme or games' skies should look like) noticed the issue right away. On any other HDtv I've ever seen, this issue is not present. It may not be a big issue for some, but if you're getting an HDtv, it's probably because you care about the quality of your display, and you won't be getting decent quality with this issue present.
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I had a Sony tech guy come out to look at the issue, and he said he's never seen the issue before (what a Sony rep would say anyway, whether or not he has seen this issue before :P) but said he wasn't sure what was causing it, or even how to fix it. He did confirm, almost immediately, that this is a problem and shouldn't be happening. Considering this happened on both sets of this model I received, it's either a) a problem inherent in this model, b) a problem inherent in a certain batch of this model, or c) I'm ridiculously unlucky to get two brand new sets of this model and have the same issue in a row, which is unlikely.
3) After all of this, last night the TV stopped being able to receive signals from all 3 of its HDMI ports. It was very, very odd. My friend and I were playing around on the PS3 and everything was fine (not counting issue 2 described above). We finished, shut the PS3/TV off normally and went to get some coffee. Twenty minutes later we came back and turned on the PS3/TV, except the TV said it wasn't getting a signal. So, everything was fine->we leave->we come back 20 minutes later->all 3 HDMI ports stopped working. The composite ports work fine as do the component ports. We had 2 different PS3s with 3 different HDMI cables to test out, and none of them worked on this TV, but they both worked on a friend's Sharp directly after. Totally ridiculous.
I'll update if I decide to give this model one last try and get yet another replacement, but right now, I'm looking into other brands.
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