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Cisco-Valet Plus Wireless Router

by Cisco
4 out of 5 stars 554 customer reviews
| 49 answered questions
List Price: $129.99
Price: $79.99 & FREE Shipping. Details
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  • Networking Equipment Features: 128-bit Wireless Encryption, WEP Security, WPA2 Security
  • Computer Platform Compatibility: PC, Windows, Mac
  • LED Lights: Power
  • LAN Ports: 4 port Gigabit Switch (10/100/1000)
  • WAN Ports: 1
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$79.99 & FREE Shipping. Details Only 6 left in stock. Sold by THEGINKAMOS and Fulfilled by Amazon.

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Frequently Bought Together

  • Cisco-Valet Plus Wireless Router
  • +
  • Cisco Valet AM10 300Mbps 802.11n Wireless LAN USB 2.0 Adapter w/Extension Cable
  • +
  • Cisco AM10 Valet Connector USB Wireless Adapter
Total price: $141.97
Buy the selected items together

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Technical Details

  • Brand Name: Cisco
  • Model Number: M20
  • Hardware Platform: Pc
  • Connectivity Technology: Wireless
  • Network Data Transfer Rate: 300 Megabits Per Second
› See more technical details

Product Information

Product Dimensions 10.9 x 8.5 x 3.2 inches
Item Weight 1 pounds
Shipping Weight 4.3 pounds (View shipping rates and policies)
ASIN B003B4AVSS
Item model number M20
Customer Reviews
4 out of 5 stars 554 customer reviews

4 out of 5 stars
Best Sellers Rank #42,806 in Electronics > Computers & Accessories
Date first available at Amazon.com March 31, 2010

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Customer Reviews

Top Customer Reviews

5.0 out of 5 starsJust as easy as they say
By Amazon Customer on April 3, 2010
I had a very old Airport base station and was having trouble connecting my DirecTv wireless adapter to it. I figured it was time to upgrade. I did a lot of research online and was worried about not being able to set up a new router using my Mac. I bought this router with high hopes of a quick set up. I was not disappointed. I had 2 Macbooks, a Wii, my TiVo DVR and the DirecTv system all working within 15 minutes. So far signal is great throughout my three story home. The router is in the basement and my husband is on the third floor Skyping away. I highy recommend this for anyone that wants a quick and easy setup with little hassles!
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3.0 out of 5 starsNot bad, but not easy, either
By E. Willinger on April 19, 2010
Verified Purchase
Bought the Valet Plus to replace a Linksys G router that occasionally lost signal and that did not offer reliable coverage throughout my (not very big) apartment. Connecting 2 computers went smoothly, and range was definitely improved. Connecting 3rd computer produced error message but seemed to work anyway - attempting to add wireless Canon printer to the network caused another error message and connection failed. Called Cisco Support and was told, basically, that they don't fix printer problems; I insisted that was nonsense, since the product is sold as a "no-brainer" wireless solution and they had to help make it work. During conversation with service rep, the printer suddenly did recognize the Valet Plus (or vice-versa) and started working. Next day, connected iPhone successfully but printing failed again. This time, Customer Support dug a little deeper and checked the settings on the router. Then they told me I had to get a better driver from Canon since the router will only work with printers enabled for WPA/WPA2 security. When I asked why that wasn't listed on the box or anywhere else as a technical requirement for the product, the person had no answer - kept repeating that Cisco used "advanced" technology. After that useless call, I tinkered with the printer LAN settings and tried getting it to accept WPA (rather than WPA2) as security protocol. I was able to print again, but don't have confidence the problem is solved for good. So I have to choose whether to send back the Valet Plus or keep it and hope it works, accepting that I may have difficulty and that Cisco Support is pretty much not supportive at all. Be warned that "plug and play" may not be your experience with this item.

UPDATE: It seems that Cisco takes customer reactions pretty seriously.Read more ›
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1.0 out of 5 starsSignificantly Degraded Service
By Publius Cornelius Scipio on July 8, 2010
Verified Purchase
The Cisco Valet is, indeed, easy to set-up; there's only one very significant problem with the wireless network that it sets up - degraded and unacceptable download and upload speed. After setting up my Cisco Valet wireless service with my main desktop PC and a laptop, I noticed that web pages were exceedingly slow. I undertook some speed tests and discovered that my desktop PC was 50% slower when connected to my wireless network as to when it was connected directly to my Comcast modem even after ensuring that my laptop was not connected to the network and was powered off. I called Cisco customer service and the technician advised me that the problem was the "safe surf" attribute of the Cisco valet. After the technician took direct control of my computer and reset my wireless network, he indicated to me that the problem was solved. I then took back control of my computer and ran a speed test. The readings were absolutely the same. When I told the technician that a 50% degredation in service was just not acceptable, he countered with a mantra that as long as I was able to connect with the internet, that's all that mattered. After my protestation that that was not all that mattered, he put me on hold to confer with his supervisor. He then repeated to me that as long as I was able to connect to the internet, that's all that mattered. I determined that any further discussion was futile, advised him that I would be returning the Cisco Valet to Amazon as an inferior product and that a failure to notify the customer that he/she could expect a 50% degredation in service was an unacceptable business practice.
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5.0 out of 5 starsA great router
By Peter on April 8, 2010
Verified Purchase
I had been using a 7 year old Linksys router that was impossible to lock. Not wanting to share my wireless connection with my neighbors I saw a review of the Cisco Valet and knew right away this was for me. The packaging is very impressive....reminds me of when I opened my iPhone box, but much bigger. Set up was a breeze, although I read conflicting instructions on how to do it. But I have a hunch it doesn't matter whether you insert the USB key first or connect the router to your modem before inserting the key.

The Valet recognized my iPhone immediately and all I had to do was type my Valet password (supplied by the Valet) into my iPhone.

Then I put the USB key into my wireless computer and that was a piece of cake. Took about 1 minute to connect to the router.

I guess each router gets its own fancy name....mine is "fancy dolphin", which I decided to keep. The setup does give you the option to change the name or password, but the instructions said something about having to reset the router manually. And I think you would have to update the USB key if you make changes. I decided not to change anything.

My only issue was trying to register the product with Cisco. On the registration screen it asks for a user name and password. Since I did not have either, it took several tries before I figured it out. You need to go the the Cisco homepage and register a username and password and then come back to the registration page.

One other issue was trying to figure out what the center button does. Our of curiosity I pressed it and it started flashing. Not knowing what was going on I unplugged the power and then back in and it reset it self to normal.

Instruction are all there on the Cisco web site...just in different places.

The router is sleek and easy on the eyes.

I would definitely recommend this product.
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