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4.7 out of 5 stars (12)
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  • Fully transferable with gifts, cancel anytime, full refund in the first 30 days
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1-Year Floor Care Protection Plan

from Asurion, LLC

  • Delivered by e-mail, register and file claims online or by phone
  • Protection starts on the date of purchase and covers you when you need it most
  • No deductibles or additional fees. No need to register.
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Neato XV-21 Pet & Allergy Automatic Vacuum Cleaner

3.7 out of 5 stars 2,085 customer reviews
| 304 answered questions
List Price: $429.99
Price: $299.99 & FREE Shipping. Details
You Save: $130.00 (30%)
Only 19 left in stock.
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  • Enter your model number above to make sure this fits.
  • Neato XV-21 Pet and allergy automatic vacuum, charging base, boundary marker
  • Features: Powerful cleaning system specially designed for pet owners and allergy sufferers
  • High performance vacuum removes all kinds of dirt and cleans all floors: carpets, rugs, hardwood, laminates, tile, and stone
  • Schedule automatic cleanings while you're away via simple user interface
  • Automatically returns to charging base when vacuuming is concluded, kindly refer the video and the user manual given below for troubleshooting steps
20 new from $299.74 17 used from $209.99 1 refurbished from $219.95
This item's packaging will indicate what is inside. To cover it, select Ship in Amazon box on the checkout page.

There is a newer model of this item:

Neato XV Signature Pro Pet & Allergy Robot Vacuum Cleaner
Neato XV Signature Pro Pet & Allergy Robot Vacuum Cleaner
$397.41
(1,057)
In Stock.
$299.99 & FREE Shipping. Details Only 19 left in stock. Sold by Superior Home Products and Fulfilled by Amazon in easy-to-open packaging. Gift-wrap available.

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Product Information

Product Dimensions 5.5 x 21.3 x 15.2 inches
Item Weight 21.6 pounds
Shipping Weight 16.4 pounds (View shipping rates and policies)
Manufacturer Neato
ASIN B007JOJ9QQ
Origin USA
Shipping Advisory This item must be shipped separately from other items in your order. Additional shipping charges will not apply.
Item model number XV-21
Customer Reviews
3.7 out of 5 stars 2,085 customer reviews

3.7 out of 5 stars
Best Sellers Rank #15,619 in Home and Kitchen (See Top 100 in Home and Kitchen)
#28 in Home & Kitchen > Vacuums & Floor Care > Vacuums > Robotic Vacuums

Technical Specification

Other Content [pdf ]
Warranty [pdf ]

Warranty & Support

Product Warranty: For warranty information about this product, please click here [PDF ]

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This item: Neato XV-21 Pet & Allergy Automatic Vacuum Cleaner
Customer Rating 3 out of 5 stars (2085) 4 out of 5 stars (2084) 4 out of 5 stars (374) 4 out of 5 stars (1057)
Price $299.99 $337.49 Add to cart to see product details. Why? $397.41
Shipping FREE Shipping FREE Shipping FREE Shipping FREE Shipping
Sold By Superior Home Products Amazon.com Amazon.com Amazon.com
Special Features bagless cordless bagless bagless
Color White/Purple Black Ebony, Arctic White, Black Grey
Warranty Description Information not provided Information not provided Robot: 1 year limited. battery: 6 month limited. consumables (filters, brushes): not covered by warranty. 1 year limited manufacturers warranty in North America only
Dimensions 15.2 inches x 5.5 inches x 21.3 inches 13.4 inches x 13.4 inches x 3.6 inches 3.9 inches x 12.7 inches x 13.2 inches 5.5 inches x 15.2 inches x 21.3 inches
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Customer Reviews

Top Customer Reviews

5.0 out of 5 starsAfter 7 months I STILL LOVE THIS LIL MACHINE
By TERRY BUFFINGTON on April 17, 2013
Verified Purchase
I've been meaning to write a review on the Neato XV-21 pet vacuum since I got it but never got around to it. It's been 7 almost 8 months since I got him and I still love him its the best household appliance I have ever gotten and that includes my kitchen in stand mixer which comes in at a close second. Now for some details:

I got Neato because I fractured my back and could not push the vacuum around or sweep easily. I would recommend him ( yes mine is a he yours might be a she but you'll have to get to know yours to find out. Ask nicely and maybe it will tell you.) for elderly or disabled people that have issues with those kind of tasks.

I have 5 yes you heard right FIVE Pug dogs. If you have a Pug you know they shed enough fur each week to make up whole new Pugs, my husband jokes that that is how we've ended up with 5 they keep multiplying via furball reproduction.

My house is 4200 square feet give or take. It's all either hardwood floors or porcelain tile I have NO carpet or throw rugs so can't speak to how it would do on carpets. My layout is mostly open concept but is divided among 3 floors. The main floor which neato does every day is about 2400 sq ft. Neato does an excellent cleaning all of it. It does take about 3 charging cycles to do the main floor but that is okay with me he basically does about 800 square feet per charge. To do the other levels I simply carry him to that floor set him down and start him up and off he goes. On those levels he of course can't get back to his charger on his own so I put him down in the middle of a room so I can find him easily once he has finished and is asking to be charged up. Yes I lost him one day when i forgot I had carried him upstairs so learned leave him right in the middle of an easily visible room.Read more ›
37 Comments 845 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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5.0 out of 5 starsLove this vacuum
By Jchap on May 23, 2012
Verified Purchase
As someone who has owned many models of the Roomba over the years it was time for another Robotic Vacuum. I have 3 dogs and 4 cats so I have constant fur balls and toy shreddings around my house. I have not been impressed with some of the newer Roombas compared to the older ones as believe it or not the newer versions would get stuck on rugs easier. I did some research since there are now many brands of Robotic vacuums on the market to choose from.

I have tile throughout with occasional area rugs. I got my Neato last night and already I'm in love! Compared to the Roomba, it is smart! it scans my rooms, knows where to go, when it's time to charge it returns to it's base remembering where it left off. All the while it hasn't gotten stuck on anything and it's not constantly banging against my furniture and cabinets. It has suction which none of my roombas have ever had. Already between playing with it last night, and then again this morning I can see what a superior job it's doing at picking up the furballs and toy shreddings and navigating through my house. And as far as cleaning the machine it's a snap compared to keeping the Roomba clean and fit. I think even my dogs are appreciating the fact that it's not constantly running into them!

Absolutely love this vacuum!
16 Comments 595 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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5.0 out of 5 starsThe combination of an upright vacuum's beater bar with robotics
By Michael Eisler on May 30, 2012
Verified Purchase
I did not realize how big my XV-21 would be until the package arrived from Amazon. Unpacking it, I realized that the robot is essentially the base of an upright vacuum cleaner combined with suction pump, sensors, computer, and battery. The beater bar is as large and powerful as any upright vacuum cleaner. I think this explains why previous generation XVs got such great reviews, and those reviews drove me to pre-order the XV-21.

Startup was fast; I just plugged in the dock to an wall A/C outlet, brought the robot near the dock, and discovered that the robot's batteries charge wirelessly. Very cool.

After fully charged, I pushed a button on the robot, and it proceeded to clean one floor of my house, requiring several re-charges (it automatically returns to base when it needs to recharge).

The robot is very user friendly. It tells you when it needs its dust bin cleaned, its brushes unclogged, when it is blocked, etc. It emits chirps to tell you when something is amiss.

It is much quieter than a conventional corded upright vacuum or a central vacuum that has a power beater bar. Turn the TV on the volume a little higher and you can watch TV while it works.

As heavy as the XV-21 is, it isn't as heavy as an upright vacuum nor as bulky as the hose and attachments for a central vacuum system. So it is easier to carry up and down stairs to clean other floors.

I bought the robot because I don't wear shoes in the house and was tired of stepping on crumbs or food scraps in the kitchen. The robot keeps the kitchen floor clean, and does just as well in other parts of the house.

Some things to keep in mind:
- Allow for plenty of clearance between the base and and any obstacles. The manual says 3 feet; I've had better luck with 5 feet.Read more ›
2 Comments 407 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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1.0 out of 5 starsJust replaced again, fifth Neato in three months.
By PR on November 25, 2012
Verified Purchase
First Neato the battery got progressively worse, then got critical error and stopped running after about 6 weeks.
Second Neato couldn't navigate or find its way back, apparently I got a refurbished model that didn't work for someone else.
Third Neato they sent brand new unit, worked great for a weak, navigated and did docking fine. But then "my right wheel is stuck" started coming up. Now the wheel doesn't even turn, and there is no debris, but much harder to turn the right wheel than left wheel.
And I am calling Neato customer service, again, tomorrow.
I will update this review if and when I get my fourth Neato machine, but clearly this is ridiculous.

I just love this machine, when it works. So it is so sad to have to write this review. But I do so much regret not sending it back to Amazon during the first month of trouble.

Neato quality control /manufacturing operation clearly is not up to task. But, again, when the machine works it is incredible. Sucks up lots of dirt and apparently much more effective than roomba in heads on test.

C'mon Neato, you have a great product, great customer service, but your Chinese contractor building the machines is the worst!

Addition: Yeah! Called Amazon and explained my experience. They allowed me to return for full refund, even though my return period was over.

UPDATE******** Dec 5, 2012*** I just got my FOURTH Neato. This time I tried to buy different model, the XV14, and bought from Costco online with special holiday deal (and forever return), to hopefully get out of the manufacturing funk the XV21 seems to have. IT WORKED! The MACHINE FINALLY WORKS!.Read more ›
32 Comments 166 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Most Recent Customer Reviews

5.0 out of 5 stars... maid and she takes care of the whole house like it was her own I...

this thing is the bomb I call her merry maid and she takes care of the whole house like it was her own I wish she could dust then I would be set lol

Published 12 hours ago by cindy
2.0 out of 5 starsGreat customer service Cons

The Neto XV-21 amazingly picks up a lot of pet hair as advertised but in summary is a pricy choice for most buyers. Read more

Published 4 days ago by watson4664
5.0 out of 5 starsFloors have never been cleaner!

My floors have never been cleaner! and I used to sweep 2 times a day. I just like to walk on a wood floor and not feel grungies. Read more

Published 5 days ago by Mark
4.0 out of 5 starsIt finally came up on a daily deal special and I picked one up I...

I bought one of these for my parents and have been wanting one for myself for quite a while. It finally came up on a daily deal special and I picked one up

I really like... Read more

Published 14 days ago by Fed Up
4.0 out of 5 starsFour Stars

Very happy with his purchase, picks up almost all dog hair, I can breathe again!

Published 14 days ago by Amazon Customer
3.0 out of 5 starsGood Robotic Vacuum, but batteries lacked sufficient juice in order...
Customer Video Review
Length: 0:59 Mins
Published 18 days ago by Nestor Diaz
5.0 out of 5 stars12 months after the purchase it is still my #1 helper :-)

Works great. No issues whatsoever. At some point I had 2 cats and 2 dogs so I had to do daily floor cleaning and Neato Vacuum helps tremendously. Read more

Published 19 days ago by Bogdan
5.0 out of 5 starsGet one.

Robby is unbelievably awesome, and turns a chore into something funny to watch. The coil of magnetic stripping is to cut and place as obstacles (they're not really clear on that,... Read more

Published 20 days ago by MatthewT
5.0 out of 5 starsFive Stars

All good

Published 21 days ago by Charles McKinnon
4.0 out of 5 starsI really love this! I have two dogs and a cat

I really love this! I have two dogs and a cat, and it keeps up fabulous on hardwood and tile. The low pile carpet it doesn't seem to do quite as well with. Read more

Published 21 days ago by Julie H.

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See the Top Rated Vacuums in our Vacuum Reviews page. Or, see our lists of the Best Vacuums for Pet Hair, the Best Vacuums for Hardwood Floors, and the Best Vacuums for Carpets
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