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ARRIS SURFboard SB6141 DOCSIS 3.0 Cable Modem - Retail Packaging - White

by Arris
4.4 out of 5 stars 9,053 customer reviews
| 1000+ answered questions
#1 Best Sellerin Computer Networking Modems
List Price: $99.99
Price: $69.00 & FREE Shipping. Details
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Ships from and sold by Amazon.com. Gift-wrap available.
White Cable Modem
  • Enter your model number above to make sure this fits.
  • Wired modem only, does NOT include WIFI Router or VOIP Telephone adapter. Requires CABLE Internet Service, if not sure your provider is CABLE call them to confirm. DOCSIS 3.0 Cable Modem, 8 download & 4 upload channels.
  • Compatible with major U.S. Cable Providers like Comcast (NOT compatible with Verizon FiOS or AT&T U-verse). Supports IPv4 and IPv6 - the latest Internet standard
  • Internet speeds based on your Cable providers service - up to 343 Mbps download and 131 Mbps upload
  • Gigabit Ethernet port to connect to computer or Router for fast downloads.
  • BROWN BOX models NOT VALID for this item when sold as New, should report to Amazon immediately and RETURN to Seller
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  • ARRIS SURFboard SB6141 DOCSIS 3.0 Cable Modem - Retail Packaging - White
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Model: White Cable Modem

Product Information

Model:White Cable Modem

Technical Details

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Other Technical Details
Brand Name Arris
Series Motorola SURFboard eXtreme Cable Modem
Item model number SB6141
Hardware Platform PC, Mac, Unix
Operating System PC: Windows Vista(TM), 2000, XP or 7 or Linux® with Ethernetconnection (older versions of Windows, although not specificallysupported, will work with this cable modem)
Item Weight 1.5 pounds
Product Dimensions 6.4 x 2 x 8.7 inches
Item Dimensions L x W x H 6.4 x 2 x 8.7 inches
Color White
Power Source AC

Technical Specification

Other Content [pdf ]
Warranty [pdf ]

Additional Information

ASIN B00AJHDZSI
Customer Reviews
4.4 out of 5 stars 9,053 customer reviews

4.4 out of 5 stars
Best Sellers Rank #4 in Computers & Accessories (See top 100)
#1 in Computers & Accessories > Networking Products > Modems
Shipping Weight 1.4 pounds (View shipping rates and policies)
Domestic Shipping Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
International Shipping This item is not eligible for international shipping. Learn More
Date First Available December 12, 2012

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Product Warranty: For warranty information about this product, please click here [PDF ]

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Customer Reviews

Top Customer Reviews

5.0 out of 5 starsEasy install, fast speeds, and no issues so far!
By J. Cameron on January 12, 2013
Style Name: White Cable Modem Verified Purchase
Swapped out my Comcast rental modem, was up and running in just a few minutes, and now I don't have to pay the $7 modem rental fee to Comcast. I'm provisioned for the 105/20 Mbps package and typically get 120/20.5 Mbps.

This modem can utilize up to 8 channels of downstream for a theoretical max speed of 343 Mbps whereas the Motorola SB6121 and other earlier/cheaper DOCSIS 3 modems can only utilize 4 channels maxing your download speeds out at 172 Mbps. Just something to think about if you plan on using this modem for a few years as speeds offered will inevitably increase.

Also, it *does* support IPv6 even though Comcast's page doesn't list it as certified yet. Motorola's data sheet specifically lists the SB6141 as IPv6 ready and tests with an Apple AirPort Extreme (v7.6.4) and MacBook Pro running 10.9 confirm this.

Update 2/4/13: Still working great without issue.
Update 3/25/13: Still not even a single reboot required.
Update 8/28/13: Still working great...
Update 7/8/14: First issue... had an outage for 15 min. Reset the modem and it didn't resolve the issue. Called Comcast, they reset something on their end and I was up and running again. First issue since I bought it.
Update 4/5/2015: Comcast recently upgraded my speed tier and I'm consistently getting speeds up to 180/25 Mbps.
64 Comments 2,364 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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5.0 out of 5 starsFast
By SmurfsRiot on April 17, 2013
Style Name: White Cable Modem Verified Purchase
I purchased this SB6141 to replace my VERY old Linksys DOCSIS 1.0 modem. I recently upgraded to 75mb download from RCN (Chicago) and DOCSIS 1.0 was going to bottleneck my speed.

The modem (as are all modems) was extremely easy to install. Plug in, call ISP and you are good. The speeds are fantastically fast and this modem was well worth the price.

****I purchased this white SB6141 over the black SB6141 for one main reason. If you do your research you will notice that the Black SB6141 are only issued to ISP's from Motorola. Meaning, if you purchase a black model from Amazon (or any store), you are purchasing a used or refurbished product (they also ship in ordinary brown cardboard boxes). The only consumer model of the SB6141 is the white model which ships in traditional packaging. The white model is THE ONLY model that comes with a warranty from Motorola. I know this because I called Motorola twice and spoke to two (2) different reps who said the same thing; "Black boxes are for ISP's and do not have a warranty while the white boxes are for consumers and come with a warranty". Further complicating matters is that the black SB6141's usually have old firmware on them because they were generally made a few years ago. White SB6141 have newer or the newest firmware because they are shipping directly from the manufacturer. Your ISP may or may not flash customer owned modems to the newest firmware. If you purchase the Black model, you might be purchasing a 3 year old modem with no chance of upgrading it (also remember that you cannot flash your own modem's firmware).

Do yourself a favor and research this white consumer model over the black ISP model before you pull the trigger.Read more ›
33 Comments 1,468 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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5.0 out of 5 stars3 - year-update 01/05/2016 - still very happy!
By Les L. on May 27, 2013
Style Name: White Cable Modem Verified Purchase
Tired of paying my ISP to rent one of their modems.

Lots of research and this one just kept coming up on top for me; reliable manufacturer, good reviews by others, ease of setup, built for the future with 8-up 4-down bonding. Works just like promised with never a hitch. My only complaint is, as others have mentioned, the lights are irritatingly bright; this I solved by mounting under my desk where it is out of sight.

TIP 1: Make sure you purchase this "Retail Packaging - White". Don't try to save the few bucks buying the black version; all my research shows they are refurbished rentals from ISP providers and the common complaint is that they stop working about the time the warranty expires.
TIP 2: Make sure your ISP supports the firmware. My cable company does not specifically show this model but it supports the same model two generations back - close enough. All I did was a Google search " modems supported by mediacom des moines" (my ISP, my city). Take the time to do your research. I did and I'm VERY happy (except for the irritating lights).
TIP 3: One mis-notion: Just because this modem is "state-of-the-art" for home use, don't expect speed increases just by swapping modems. (Though my wife and I swear our pages load faster even though speed tests show the same up/down rates as before.) You have to up your internet package (dollars) to do this.

One month update - as pleased today as the day I set it up. Never a bump or a glitch.

Eight months and I'm as happy as the day I set it up!

A year and a half - I'm still as happy as the day I set it up!
16 Comments 871 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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5.0 out of 5 starsawesome modem
By William Barbour on January 12, 2013
Style Name: White Cable Modem
after I tried and failed attempt to buy this modem from amazon (its ok amazon made up for it) I ended up buying it from another website. it works great. movie streaming is great.

1 important thing I have figured out is that if you use TWC they will try to sneak you. they will peg your speed at 10mb until you notice it and contact them then they will say everything looks normal on their end and you test your speed again and its fine or they blame your modem. when they fix the issue they will leave it for a day or 2 and limit your speed again. they do this because you used your own modem and not theirs. they will try to blame the modem but it magically starts working right when you call them out on it. they do this for 2 reasons. 1) so you don't notice they lowered your cap and when streaming movies or games are not working right they try to blame your modem and talk you into renting theirs. 2) so they can talk you into upgrading service with the new rented modem that they try to stick you with because your modem is "bad". I am not the only 1 that this has happened to in my area and suspect it is happening in other TWC areas too since the service itself isn't "area" controlled. if you have had this happen to you called them out on it and tell them you know what they are doing and will contact the BBB and FTC if it happens again. if this has happened to you please post a response to my review with at least "I" or "me too" I want to get a count of how many have had this happen by TWC.

like I said the modem itself is awesome. best modem I have ever had period.
114 Comments 934 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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