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3-Year Computer Accident Protection Plan

from SquareTrade

4 out of 5 stars (1977)
  • Coverage for drops, spills and product malfunctions
  • 24/7 customer support
  • Free shipping on all repairs with no deductibles or hidden fees
  • Fully transferable with gifts. Cancel anytime, full refund in the first 30 days
  • If you purchase this service plan and eligible product for this service plan, you acknowledge that Amazon may send the service plan seller relevant product and price information for the purpose of administering the plan
Learn more

2-Year Computer Accident Protection Plan

from SquareTrade

4 out of 5 stars (1977)
  • Coverage for drops, spills and product malfunctions
  • 24/7 customer support
  • Free shipping on all repairs with no deductibles or hidden fees
  • Fully transferable with gifts. Cancel anytime, full refund in the first 30 days
  • If you purchase this service plan and eligible product for this service plan, you acknowledge that Amazon may send the service plan seller relevant product and price information for the purpose of administering the plan
Learn more
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Alienware AW13R2-8344SLV 13 Inch QHD+ Touchscreen Laptop (6th Generation Intel Core i7, 16 GB RAM, 256 GB SSD) NVIDIA GeForce GTX 960M

3.6 out of 5 stars 28 customer reviews
| 16 answered questions
List Price: $1,749.99
Price: $1,299.99 & FREE Shipping. Details
You Save: $450.00 (26%)
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Ships from and sold by Amazon.com. Gift-wrap available.
6th Generation Core i7
16 GB RAM / 256 GB SSD
WQXGA+ Touch
  • Enter your model number above to make sure this fits.
  • Intel Dual Core i7-6500U 2.5 GHz Processor
  • 16 GB DDR3L SDRAM
  • 256 GB SSD Storage; Optical Drive Not included
  • 13 Inch WQXGA+ (3200 x 1800 pixels) LED-lit Truelife Touchscreen
  • Windows 10 Operating System; Epic Silver Chassis
› See more product details
21 new from $1,189.99 1 used from $1,190.00
Special Shipping Information: Due to federal and international regulations, this product can only be shipped within the continental United States.

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Processor Description: 6th Generation Core i7 | Capacity: 16 GB RAM / 256 GB SSD | Style: WQXGA+ Touch
  • Save $20 on Microsoft Office when You Purchase a qualifying PC, Mac, Tablet, or iPad Here's how (restrictions apply)

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This item: Alienware AW13R2-8344SLV 13 Inch QHD+ Touchscreen Laptop (6th Generation Intel Core i7, 16 GB RAM, 256 GB SSD) NVIDIA GeForce GTX 960M
Customer Rating 3 out of 5 stars (28) 3 out of 5 stars (48) 4 out of 5 stars (616) 4 out of 5 stars (36)
Price $1,299.99 $1,579.00 $799.99 $1,299.00
Shipping FREE Shipping FREE Shipping FREE Shipping FREE Shipping
Sold By Amazon.com Amazon.com Amazon.com B&E corp
Item Weight 4.63 pounds 7.07 pounds Information not provided 4.54 pounds
Processors core i7 6500u 2.5 GHz core i7 6700hq 2.6 GHz core i5 6300hq 2.3 GHz core i7 5500u 2.4 GHz
Operating System Windows 10 Windows 10 Windows 10 Windows 8
Memory 16 GB DDR3L SDRAM 16 GB DDR4 8 GB DDR3L SDRAM 16 GB DDR3
Storage 256 GB 1 TB 7200 RPM 256 GB 512 GB
Graphics Coprocessor NVIDIA GeForce GTX 960M with 2GB GDDR5 NVIDIA GeForce GTX 970M with 3GB GDDR5 NV GTX 960M 4GB GDDR5 NVIDIA GeForce GTX 860M with 2GB GDDR5
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Product Information

Processor Description:6th Generation Core i7  |  Capacity:16 GB RAM / 256 GB SSD  |  Style:WQXGA+ Touch

Technical Details

Collapse all
Summary : Screen Size, Screen Resolution, Graphics Coprocessor, Graphics Card RAM
Screen Size 13 inches
Max Screen Resolution 3200x1800 pixels
Processor 2.5 GHz Core i7 6500U
RAM 16 GB DDR3L SDRAM
Hard Drive 256 GB Solid State Drive
Graphics Coprocessor NVIDIA GeForce GTX 960M with 2GB GDDR5
Chipset Brand NVIDIA
Card Description NVIDIA GeForce GTX 960M
Graphics Card Ram Size 2
Wireless Type 802.11 A/C
Number of USB 3.0 Ports 3
Other Technical Details
Brand Name Alienware
Series Alienware 13 R2
Item model number AW13R2-8344SLV
Operating System Windows 10
Item Weight 4.6 pounds
Product Dimensions 12.9 x 9.2 x 1.1 inches
Item Dimensions L x W x H 12.91 x 9.25 x 1.14 inches
Color Epic Silver
Processor Brand Intel
Processor Count 2
Flash Memory Size 256
Optical Drive Type None
Batteries 1 Lithium ion batteries required. (included)

Additional Information

ASIN B015PYZX0C
Customer Reviews
3.6 out of 5 stars 28 customer reviews

3.6 out of 5 stars
Best Sellers Rank #3,824 in Computers & Accessories (See top 100)
#217 in Electronics > Outlet
#688 in Computers & Accessories > Laptops > Traditional Laptops
Shipping Weight 8.4 pounds (View shipping rates and policies)
Domestic Shipping Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
International Shipping This item is not eligible for international shipping. Learn More
Date First Available September 23, 2015

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Manufacturer’s warranty can be requested from customer service. Click here to make a request to customer service.

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From the Manufacturer

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Processor Intel Core i7-6500U (Dual-Core, 4MB Cache, up to 3.1GHz w/ Turbo Boost)
Operating System WinHome HighEnd 10 64 ENG
Memory 16GB Dual Channel DDR3L at 1600MHz
Video Graphics NVIDIA GeForce GTX 960M with 2GB GDDR5
Hard Drive 512GB PCIe SSD
Multimedia Drive No Optical Drive
Media Card Reader No Media Card Reader, includes USB 3.0
Bluetooth Bluetooth tied to wireless card
Display 13 inch QHD+ (3200 x1800) IPS-Panel Anti-Glare 400-nits Display with Touch Technology
Fax/Data Modem HDMI - Yes
Wireless Connectivity Killer 1535 Wireless
Audio 2.0 Speaker configuration Audio Powered by Klipsch
Keyboard Backlit Keyboard - English
Battery 62 WHR 4-Cell Battery
Software 1 No Antivirus Software
Software 2 MS Office Trial TOPK (OTRT13)
Software 5 Addl SW,ALW,SMOD,Win10,US/CAN (ALWW10)
Miscellaneous 110V Cord for 130W - 130 W A/C Adapter
Customer Questions & Answers
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Customer Reviews

Top Customer Reviews

3.0 out of 5 starsSort of disapointed
By Eric on March 6, 2016
Style Name: WQXGA+ TouchProcessor Description: 6th Generation Core i7Size: 16 GB RAM / 512 GB SSD Verified Purchase
I did not encounter the track pad problem some people talked about. The screen is gorgeous and the speed of this device is great. The fans hardly even turn on under low loads and when they do, although they can get quite loud, the thermal management of this small device is impressive. The Klipsch speakers are great for a laptop although I liked the JBL speakers in my Samsung Ultrabook better. I especially like Dell's "desktop mode" for the battery which keeps the battery conditioned even when you leave the device plugged in for weeks at a time. The only advice I could give is to avoid updating any of the preloaded driver software unless absolutely necessary. I had an issue with getting Soundblaster X-Fi MB3 (software sound enhancer, not apart of the audio card) to work. The software is preloaded and according to Alienware, it should work out of the box! Get this device if you are running any of the new games or heavy CPU programs and you'll laugh at how easily it runs them!

**EDIT** After 15 days, back and forth with Alienware support, I regrettably will say I experienced an issue with the internal sound. Alienware could not properly diagnose it, the speakers would crackle under low levels. If the laptop had not been so expensive, I probably would still recommend it, but for the price, the problem is unacceptable.

**EDIT 2** Amazon has outstanding customer service and sent me another one. This one had the trackpad problem others have spoken about. I will be returning and not purchasing another Alienware. The problem is with Alienware and their quality control (Dell) and not Amazon.
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4.0 out of 5 starsGreat Computer, Bad Support, Technical Issues
By Kenny Gardner on March 3, 2016
Style Name: WQXGA+ TouchProcessor Description: 6th Generation Core i7Size: 16 GB RAM / 512 GB SSD Verified Purchase
I love every aspect of this Laptop with the exception of a few major details.

The HD display is totally awesome.

The fast SSD drive makes this thing a bigger speed daemon than it already is.

Some points to consider when trying to make a purchasing decision:

Dell says the HDMI is 2.0, but I've read reviews saying it is 1.4. If this is important to you, be sure to look into this. If it is 2.0, make sure your monitor supports HDMI 2.0 or you will only be able to get 30 FPS on a 4K HD monitor.

The USB ports are only USB 3.1, Gen 1 (USB 3.0). That means 5 Gpps, not 10 Gpps. You would think that a computer with Thunderbolt 3 would at least utilize USB 3.1 Gen 2 on the USB ports (you can get this from the Thunderbolt port by using a USB cable where one end of the cable is a USB-C connector). But, if you are using your Thunderbolt port to hook up a DisplayPort Monitor, then you won't be able to use it for high speed USB.

All in all, it is a great computer. But, alas, I had to return mine.

The Thunderbolt port is basically a USB-C port for use with USB-C devices (USB 3.1 Gen 2, and DisplayPort.). I purchased the Dell TB15 Thunderbolt 3 dock and the AKiTiO Thunder3 Duo Pro RAID enclosure. This computer does not work with either of these devices. Or, at least, the computer I received does not. Neither of these devices would connect.

I called Dell and after 2 hours of talking and holding, I was ultimately told that the TB15 dock is not compatible with the Alienware. But, that doesn't explain why the AKiTiO RAID enclosure doesn't work either. I asked if I could send the computer in to have them check the Thunderbolt port and the Tech refused and wouldn't let me do it.Read more ›
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5.0 out of 5 starsA Work of Art
By DataJanitor on January 26, 2016
Style Name: WQXGA+ TouchProcessor Description: 6th Generation Core i7Size: 16 GB RAM / 512 GB SSD Verified Purchase
I bought this Alienware R2 because of the features and price. I have spent months looking for a Quad resolution touch screen laptop with SSD drive, good battery life and an I7 processor with lots of RAM. I had hoped to pay less than $1K for it. At first I saw deals on the R1 series that were close to my price point, but I would have had to go through an upgrade from Windows 8 to 10. Normally, that wouldn't have bothered me, but I had gone through a similar upgrade on my Dell desktop and experienced problems with both sound and video drivers. I decided to pay a little more and get the R2 which comes with Windows 10 already loaded. Unfortunately, it is Windows 10 Home, and upgrading to Pro costs about another $99. I haven't done that yet.

When I unboxed this laptop I was immediately smitten. It is really sharp, the display is small (13"), but that translates into lighter weight and longer battery life. It can clearly display really small fonts (you need good eyesight), but, I left the fonts at the default of 250%, which is easier on my eyes. Some applications don't recognize the "larger font" settings though. So, I get inconsistent results at times with older applications.

The touch screen and case do show fingerprints. It would have been nice if it had an oleinophobic coating like the iPhone. I haven't figured out how to safely clean the screen yet.

The Intel Video driver has crashed and restarted a couple of times since I got this. Not sure what's going on with that. The sound seems to work great. When I plug in my Sony headphones it correctly recognizes the microphone button.Read more ›
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Most Recent Customer Reviews

5.0 out of 5 stars... as a desktop and scientific machine and I just love it.

Using it as a desktop and scientific machine and I just love it .

Published 8 days ago by M
5.0 out of 5 starsFive Stars

excellent, it fulfillment my expectation

Published 17 days ago by Amazon Customer
1.0 out of 5 starsDefective!!! Defective!!!

The first one I ordered didn't have a mouse that functioned at all. I returned it for a replacement. Read more

Published 22 days ago by Amazon Customer
5.0 out of 5 starsFar more computing power than currently needed, but will grow with my...

Hi...so just to set expectations, this is NOT super techy, uber-gamer review. As noted, I was given this product in exchange for a review. Read more

Published 24 days ago by Jarucia Jaycox
1.0 out of 5 starsHeed The Warnings, Do Not Ignore!

If you're considering purchasing this laptop, the first thing you should do is heed the warnings of other reviewers. I wish I had. Read more

Published 28 days ago by Amazon Customer
5.0 out of 5 starsPortable, powerful, well built

Portable yet powerful and well built- I'm very happy.

For those wondering like I was, you can swap out the 2.5" drive for 2 PCIe SSD drives if you want.

Published 29 days ago by macuser
3.0 out of 5 starsThis alien gear laptop is pretty nice in appearance

This alien gear laptop is pretty nice in appearance, and in day to day use it works well for a single user, but that isn't how I used it and I wanted to share my experience. Read more

Published 1 month ago by Jeremy Haggard
5.0 out of 5 starsTop-end components, top-end build quality

The Alienware AW13R2-10011SLV is, without a doubt, the finest laptop I have ever used (and I have used many.) This model is packed with top-end components. Read more

Published 1 month ago by S. Lionel
5.0 out of 5 starsPretty good gaming laptop

Pretty good gaming laptop. I was kind of hesitant to buy this laptop due to the low reviews. But the one I got has been great so far! I am very thrilled to own this laptop. Read more

Published 1 month ago by Luisa Casados
2.0 out of 5 starsDisappointing Battery Life for the 500GB non-SSD Model

I was so excited to buy this machine, but I am going to return it. The MAXIMUM battery life is 4 hours. That is it. Literally, when fully charged, it says 4 hours. Read more

Published 1 month ago by Fiona the cat

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