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eMarketing eXcellence (Emarketing Essentials) [Paperback]

PR Smith (Author), Dave Chaffey (Author)
4.0 out of 5 stars  See all reviews (2 customer reviews)


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There is a newer edition of this item:
eMarketing eXcellence, Third Edition: Planning and optimising your digital marketing (Emarketing Essentials) eMarketing eXcellence, Third Edition: Planning and optimising your digital marketing (Emarketing Essentials) 4.8 out of 5 stars (4)
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Book Description

0750653353 978-0750653350 January 9, 2002
'eMarketing eXcellence' offers an exciting new approach to help you build a customer-driven e-business. As the core text for the CIM's E-marketing award, the book offers a highly structured and accessible guide to a critical subject, providing a useful reference point for all students and managers involved in marketing strategy and implementation.


A practical guide to creating and executing e-marketing plans, this book combines established approaches to marketing planning with the creative use of new e-models and e-tools. It is designed to support both marketers who are integrating e-marketing into their existing marketing and communications strategies and experienced e-marketers looking to optimise their e-marketing.

The book shows how to:
· Draw up an outline e-marketing plan
· Evaluate and apply e-marketing principles & models
· Integrate online and offline communications
· Implement customer-driven e-marketing
· Reduce costly trial and error
· Measure and enhance your e-marketing
· Drive your e-business forward

As the core text for the CIM's new professional E-marketing Award, it provides comprehensive, critical coverage of the key areas of e-marketing planning for marketing professionals. Established marketing concepts such as customer relationship management, the marketing mix and the widely adopted SOSTAC® planning system, are re-examined in the new media context - and new approaches are defined, including business models, traffic building and web site design.

A highly practical user focused introduction
The most highly regarded author team in this new field
The core text for the CIM's E-marketing award

Editorial Reviews

Book Description

New edition of emarketing bestseller! --This text refers to an out of print or unavailable edition of this title.

About the Author

A leading internet marketing consultant, trainer and author. Recognised by the CIM as one of 50 gurus who have shaped the future of marketing, Dave is an examiner on the CIM e-Marketing Award and course director for CIM e-marketing workshops since 1997. He is the managing director of Marketing Insights Limited and also lectures in e-business at the Universities of Cranfield, Leeds and Warwick.


Product Details

  • Paperback: 360 pages
  • Publisher: Butterworth-Heinemann (January 9, 2002)
  • Language: English
  • ISBN-10: 0750653353
  • ISBN-13: 978-0750653350
  • Product Dimensions: 9.6 x 7.4 x 0.8 inches
  • Shipping Weight: 1.4 pounds
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Best Sellers Rank: #3,553,209 in Books (See Top 100 in Books)

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1 of 1 people found the following review helpful:
3.0 out of 5 stars Perfect Book for Corporate Weenies, February 8, 2008
Amazon Verified Purchase(What's this?)
If you're new to marketing, and work for a large corporation, you'll find lots of good theory here. You'll be able to impress your friends talking about stuff like the "7 Ps" (add people, processes, and physical evidence to the 4 you're already familiar with) or the "5 Is" (Identification, Individualization, Interaction, Integration, and Integrity). You'll be able to cite lots and lots of academic stuff of this nature.

The book even has reviews at the end of each chapter so you can take practice runs at winning the Marketing Edition of Trivial Pursuit when and if it becomes available.

What you won't have is a pragmatic road map towards getting more leads and selling more stuff.
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0 of 3 people found the following review helpful:
5.0 out of 5 stars Great Boook, November 2, 2006
Is a good book have a lot of information and is very professional and easy to read.
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Inside This Book (learn more)
First Sentence:
This chapter introduces you to the world of e-marketing; its background and the benefits. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
customers process information, interactive business cards, online value proposition, site information processing, online buying process, banner adverts, high churn rate, interactive radio, search engine registration, offline communications, repurposing content, offline promotion, shopping bots, traffic quality, buying models, page impressions, buying modes, virtual exhibitions, affiliate marketing, integrated campaigns, banner campaign, traffic building, web radio, strategy summarizes, vertical portals
Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, Financial Times, Microsoft Internet Explorer, Jakob Nielsen, Harvard Business Review, Internet Value Proposition, John Wiley, Seth Godin, Vertical Net, Kogan Page, The Great Brain Robbery, Direct Line, Pearson Education, Shell Chemical, Egg Free Zone, Francis Pullen, Free Hotmail, Multimedia Marketing Consortium, Prentice Hall, Random House, The Times, Thomas Cook, World Economic Forum, Yorkshire Water, Average Per Day
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