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As many of you know, the American Teleservices Association is creating the first self regulatory organization for our industry that will incorporate audits and certification. The ATA represents the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support. Call centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $500 billion.
