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11 of 12 people found the following review helpful
on December 10, 2009
We received an ecoquest safehearth heater for Christmas in 2008. My mother-in-law purchased one for her and one for my family. They worked well for the for the 3 to 4 months that we used them during the cold weather. I plugged mine in for the first time this winter and it will not will kick on, when it does it blows cold air. My mother-in-laws is doing the same thing. I called the company but since it is out of waranty, there is nothing that can be done to fix my unit. According the rep. from ecoquest, they do not service this unit, if it goes bad during warranty the company will simply send you a replacement, after that, you are on your own. Not only can they not repair the machine, they do not sell the parts so that someone else can. My mother in law paid $800 for two units and both of them are useless. Think twice about purchasing this heater, what a joke for customer service!!!!!!!!
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8 of 11 people found the following review helpful
on December 22, 2009
I don't own one of these units, but do own an Eden-Pure (a competitor). To the person who wrote that their 2 Safehearth heaters no longer work, try this: make SURE the filter for incoming air is clean. When these filters are dirty there is a sensor that doesn't allow the heat to come on (to prevent the unit from overheating internally) and the unit will then only blow cold air. Also, if you happen to have a very dusty environment try to clean further inside the unit (when it is unplugged), and try to clean the filters at least once a week. Hope this helps.
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3 of 4 people found the following review helpful
on March 14, 2010
I have been using my Safehearth for over 3 years and never had any problems
Will keep my bottom floor about 68 when the temperature is in the 40s
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2 of 3 people found the following review helpful
on March 5, 2011
We have had this heater for two years and use it every day 6-7 months of the year in our very chilly basement. We love the timer, the fact that it will maintain a certain temperature in a room and that it is safe for our children and pet. I do understand that the warranty has changed since we bought the unit. The dealer we bought it from told us that. That doesn't change the fact that we have had zero problems with this unit and we are very pleased with the safety and performance.
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1 of 3 people found the following review helpful
on February 1, 2010
My mom bought me one of these overpriced behemouths and I hate it. It is so noisy I cannot stand to use it at night. When you want to turn it off it has to 'cool down' so it takes five minutes for it to turn off when you flip the switch. It does heat but not much better than any fifty dollar space heater you can buy online. Waaaaaaaaay overprices and I hate the Ecoquest company because there in not ONE PRODUCT my mom has bought from them that hasn't broken in a month or less. So far these heaters work, but if what a previous reviewer said is true that they can't service them, it is criminal to be selling these large things for them only to wind up in a landfill because they can't be serviced! Not very Eco- friendly! I think they should change the company name! All their products quickly become obsolete and wind up in landfills. They brainwash their dealers like a religion and perpetuate these lackluster products on them making them waste thousands of their own dollars on products that may intially work, but then require way to much servicing before they become obsolete and the company encourages you to scrap the old ones and buy their much 'new and improved' products. One of the biggest scam companies out there. I know because my mom is a dealer and they prey on their dealers.
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