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The Complete Idiot's Guide to Great Customer Service (The Complete Idiot's Guide) (Paperback)

by Ron Karr (Author) "News Item: Washington, D.C.-Lt. Gen. Joe N. Ballard, Chief of Engineers, announced the implementation of the plan released earlier this year to restructure the U.S..." (more)
Key Phrases: Strongly Agree, Agree Somewhat, Strongly Disagree (more...)
5.0 out of 5 stars  (1 customer review)

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Product Description

You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the "Service Difference"--service that genuinely pleases your customers and sets your organization apart from the pack. In this Complete Idiot's Guide you get:

Product Details
  • Paperback: 352 pages
  • Publisher: Alpha (January 13, 2003)
  • Language: English
  • ISBN-10: 0028619536
  • ISBN-13: 978-0028619538
  • Product Dimensions: 9.1 x 7.4 x 0.9 inches
  • Shipping Weight: 1.4 pounds
  • Average Customer Review: 5.0 out of 5 stars  (1 customer review)
  • Amazon.com Sales Rank: #858,533 in Books (See Bestsellers in Books)
    (Publishers and authors: Improve Your Sales)
  • Also Available in:  |  All Editions

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Inside This Book (learn more)
First Sentence:
News Item: Washington, D.C.-Lt. Gen. Joe N. Ballard, Chief of Engineers, announced the implementation of the plan released earlier this year to restructure the U.S. Army Corps Engineers into eight divisions. Read the first page
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Strongly Agree, Agree Somewhat, Strongly Disagree, The Least You Need, Information Superhighway, Instant of Absolute Judgment, Watch Itl, World Wide Web, New York, Personally Pleasing Memorable Interactions, American Airlines, Employee Suggestion Program, Federal Express, The Pleasure, America Online, Hammacher Schlemmer,