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The Complete Idiot's Guide to Great Customer Service (Paperback)

by Ron; Blohowiak, Don Karr (Author) "News Item: Washington, D.C.-Lt. Gen. Joe N. Ballard, Chief of Engineers, announced the implementation of the plan released earlier this year to restructure the U.S..." (more)
Key Phrases: Strongly Agree, Agree Somewhat, Strongly Disagree (more...)

5.0 out of 5 stars See all reviews (1 customer review)

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Product Details

Paperback: 1 pages
Publisher: Alpha (2003)
Language: English
ISBN-10: 0028619536
ISBN-13: 978-0028619538
Product Dimensions: 9.1 x 7.4 x 0.9 inches
Shipping Weight: 1.4 pounds

Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)

Amazon.com Sales Rank: #914,511 in Books (See Bestsellers in Books)

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Inside This Book (learn more)

First Sentence:
News Item: Washington, D.C.-Lt. Gen. Joe N. Ballard, Chief of Engineers, announced the implementation of the plan released earlier this year to restructure the U.S. Army Corps Engineers into eight divisions. Read the first page

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Strongly Agree, Agree Somewhat, Strongly Disagree, The Least You Need, Information Superhighway, Instant of Absolute Judgment, Watch Itl, World Wide Web, New York, Personally Pleasing Memorable Interactions, American Airlines, Employee Suggestion Program, Federal Express, The Pleasure, America Online, Hammacher Schlemmer, Hello There, Instant Rebate, Style Dominant Personalities, Target Training International, The Gizmos, Wally Bock, Who's Sitting Where, Who's Your Valued Customer, Camp Dresser

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Citations (learn more)

4 books cite this book:

The Customer Response Management Handbook: Building, Rebuilding, and Improving Your Results by Darlene D. Richard in Back Matter
The Etiquette Advantage in Business: Personal Skills for Professional Success by Peggy Post in Back Matter
Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Series) by William B. Martin on page 107
Smart Business Solutions: Direct Marketing and Customer Management by Douglas Gantenbein in Back Matter

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10 of 12 people found the following review helpful:

5.0 out of 5 stars Complete Idiot's Guide, Great Customer Service by Ron Karr, May 23, 2000

By	Shilpa Siddharth (Bangalore, India) - See all my reviews

The Complete Idiot's Guide to Great Customer Service, like other books of the Idiot's series is easy to grasp and extremely helpful for start-up companies. It is also a good read for customer support staff, who work at traditional call centers or just receive emails through a network. This book shows you how to better your buisness with improved Customer Service.

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