Join Amazon Prime and ship Two-Day for free and Overnight for $3.99. Already a member? Sign in.
Frequently Bought Together
Customers Who Bought This Item Also Bought
Delivering Quality Service by Valarie A. Zeithaml  (5)
$26.28
|
The Service Profit Chain by James L. Heskett  (6)
$21.45
|
Marketing Services: Competing Through Quality by Leonard L. Berry  (3)
$14.95
|
Lessons in Service from Charlie Trotter by Ed Lawler (8)
$16.47
|
Winning the Service Game by Benjamin Schneider (3)
$24.95
|
Editorial Reviews
Review
Richard C. BartlettVice Chairman, Mary Kay Corporation, CEO, The Richmont GroupBerry has provided what is desperately needed in many companies: a hands-on guide to improving service quality. This is the most original and practical book I have seen on the subject.
Christopher HartPresident, the Spire Group, Ltd.The most powerful, comprehensive work on service quality to date.
Jerry RichardsonChairman and CEO, Flagstar Companies, Inc., Owner/founder, the Carolina PanthersAnyone in a service business who isn't familiar with Berry's work is missing a huge opportunity. He is a first-round draft pick on our team.
Philip KotlerS.C. Johnson & Son Distinguished Professor of International Marketing, Northwestern UniversityFinally, a service book that shows how to go about achieving service greatness.
Richard TeeterlinkPresident and CEO, Harley-Davidson, Inc.Provides a succinct formula for achieving service leadership success.
Robert D. KunischChairman, President, and CEO, PHH CorporationBerry's clear and concise style distills years of research into common-sense guidelines for action.
John E. MartinChairman, Taco Bell CorporationTruly gives a framework for action in the 90s.
David S. PottruckPresident and CEO, Charles Schwab & Co., Inc.I could hardly put this down. I almost wore out a highlighting pen identifying all the practical thoughts and implementation tips that take this book from theoretical treatise to managerial handbook. I can't wait for my Schwab colleagues to read it, and I sure hope our competitors never do.
Leonard A. SchlesingerProfessor of Business Administration, Harvard Business SchoolA "high payoff" book. This is a must read!
Carl SewellPresident, Sewell Motor CompanyThe definitive guidebook to great customer service.
Review
Richard Teeterlink President and CEO, Harley-Davidson, Inc. Provides a succinct formula for achieving service leadership success.
See all Editorial Reviews
Richard C. BartlettVice Chairman, Mary Kay Corporation, CEO, The Richmont GroupBerry has provided what is desperately needed in many companies: a hands-on guide to improving service quality. This is the most original and practical book I have seen on the subject.
Christopher HartPresident, the Spire Group, Ltd.The most powerful, comprehensive work on service quality to date.
Jerry RichardsonChairman and CEO, Flagstar Companies, Inc., Owner/founder, the Carolina PanthersAnyone in a service business who isn't familiar with Berry's work is missing a huge opportunity. He is a first-round draft pick on our team.
Philip KotlerS.C. Johnson & Son Distinguished Professor of International Marketing, Northwestern UniversityFinally, a service book that shows how to go about achieving service greatness.
Richard TeeterlinkPresident and CEO, Harley-Davidson, Inc.Provides a succinct formula for achieving service leadership success.
Robert D. KunischChairman, President, and CEO, PHH CorporationBerry's clear and concise style distills years of research into common-sense guidelines for action.
John E. MartinChairman, Taco Bell CorporationTruly gives a framework for action in the 90s.
David S. PottruckPresident and CEO, Charles Schwab & Co., Inc.I could hardly put this down. I almost wore out a highlighting pen identifying all the practical thoughts and implementation tips that take this book from theoretical treatise to managerial handbook. I can't wait for my Schwab colleagues to read it, and I sure hope our competitors never do.
Leonard A. SchlesingerProfessor of Business Administration, Harvard Business SchoolA "high payoff" book. This is a must read!
Carl SewellPresident, Sewell Motor CompanyThe definitive guidebook to great customer service.
Review
Richard Teeterlink President and CEO, Harley-Davidson, Inc. Provides a succinct formula for achieving service leadership success.
See all Editorial Reviews
Product Details
Would you like to update product info or give feedback on images?
|
