Buy this book with Make Their Day! Employee Recognition That Works by Cindy Ventrice today!

Buy Together Today: $30.49

First, Break All the Rules: What the World's Greatest Managers Do Differently by Marcus Buckingham  (251)  $19.80

Get Weird! 101 Innovative Ways to Make Your Company a Great Place to Work by John Putzier  (5)  $12.21

Care To Compete?: Secrets From America's Best Companies On How To Manage With People--and Profits--in Mind by Hal F. Rosenbluth $15.00

Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success by Kevin Freiberg  (69)  $12.21

What Got You Here Won't Get You There: How Successful People Become Even More Successful by Marshall Goldsmith  (164)  $16.47

› Explore similar items : Books (50)

From Publishers Weekly
In an update to the volume they published 10 years ago, Rosenbluth, the CEO of an eponymous travel management company, and Peters, his former communications officer, remind readers that despite great changes in the business world, the need for companies "to attract, retain, and develop astonishingly great people" is a constant. They argue that company's employees, not its customers, should be management's top priority: managers should hire "nice people" and create an environment in which friendships can develop. Maybe it sounds a little wishy-washy, but it's worked for Rosenbluth International (NB: they have a 98% customer retention rate and $6.2 billion in annual sales). Tenets include: monitor company morale, keep leaders accessible, make your company "a lifestyle," offer lots of opportunities for learning new things, celebrate success, be flexible. By charting the changes within their own company, Rosenbluth and Peters show how other businesses can become better places to work as well.
Copyright 2002 Reed Business Information, Inc.

-- Tom Peters
"Hal Rosenbluth's story is one of the great unsung business sagas of the 80's and 90's." --This text refers to an out of print or unavailable edition of this title.

See all Editorial Reviews

First Sentence:
Most people can't sleep the night before their first day of a new job. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
gardening process, open partnerships, travel management, technology associates, reservations process Key Phrases - Capitalized Phrases (CAPs): (learn more)
The Source, North Dakota, Leader Reviews, The Customer Comes Second, The Continuum, Frances Russell, Perpetual Learning, Secret Weapon, The Gardening Process, United States, Associate Appreciation Month, Blazing New Trails, Ambassador's Council, Associate of the Day, The Rivery New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover | Surprise Me!

Search Inside This Book: