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The Complexity Advantage (Hardcover)

by Susanne Kelly (Author), Mary Ann Allison (Author)
4.0 out of 5 stars  (13 customer reviews)


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Editorial Reviews
Amazon.com
Staggered by third-world debt, Citicorp turned to a new management tool to help thwart growing international competition. According to authors Susanne Kelly and Mary Ann Allison, the company adopted "complexity science," which helped Citicorp learn how to evolve more effectively in its business environment. In the mid 1990s, they became a great turnaround story: profits rose again, debt was reduced, and its stock price rocketed. In The Complexity Advantage, Kelly, a Citibank vice president, and Allison, president of a consulting company, describe a complexity-based program that empowers employees and gives them the freedom to organize and manage themselves better. The authors write that this new management technique can help any company thrive in an increasingly chaotic business environment. The authors argue that managers who give company divisions the means to self-organize "will have enthusiastic employee contribution, better information, dramatic increases in both productivity and creativity, lower costs, and the ability to respond rapidly to change in direction." Kelly and Allison go on to describe step by step how the science of complexity can be applied to business. They give four simple rules to follow for successful self-organizing: Trust, learn together, commit deeply, and embrace change. The Complexity Advantage is a useful manual for company leaders interested in complexity science and its applications to business. -Dan Ring

Book Description
In today's rapidly changing global market, a growing number of organizations are turning to the science of complexity theory and successfully applying its principles to dramatically improve the way they do business. Susanne Kelly and Mary Ann Allison draw on their extensive research at Citibank, a recognized pioneer in the successful application of complexity science to the business world, showing managers how to use complexity's self-organizing techniques to increase efficiency and creativity, inspire new ways of leading, and predict the behaviors of employees, customers, vendors, and competitors.

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Product Details
  • Hardcover: 261 pages
  • Publisher: Mcgraw-Hill (1999)
  • Language: English
  • ISBN-10: 0070014000
  • ISBN-13: 978-0070014008
  • Product Dimensions: 9.5 x 6.2 x 1.2 inches
  • Shipping Weight: 1.4 pounds
  • Average Customer Review: 4.0 out of 5 stars  (13 customer reviews)
  • Amazon.com Sales Rank: #637,405 in Books (See Bestsellers in Books)
    (Publishers and authors: Improve Your Sales)

Look Inside This Book
Browse Sample Pages:
Front Cover | Table of Contents | Excerpt | Index | Back Cover


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