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Managing Service as a Strategic Profit Center shows you how service operations can be a highly profitable line of business, either on a stand-alone basis or as a key part of a manufacturing or distribution business. When run strategically, a service operation can generate profit margins of 25% to 35% or more (pretax), with a return on investment of 50% to 80% or more annually! This innovative guide by Donald Blumberg explains how to: manage service strategically, using advanced financial and accounting concepts; position, market, and sell service; price service using value-in-use pricing strategies; use advanced technology and systems to direct and deliver service in an efficient, cost-effective manner; discover new strategic service opportunities.
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6
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- Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers by Stephanie G. Sherman in Back Matter
- The House of Value Creation: How to Increase Company Value Systematically (Edition Accenture) by Karsten Gessner in Back Matter
- After the Sale: How to Manage Product Service for Customer Satisfaction and Profit by Joseph D.; Jr. Patton; William H. Bleuel in Back Matter
- Managing High-Tech Services Using a CRM Strategy by Donald F. Blumberg in Back Matter
- Warranty Management and Product Manufacture (Springer Series in Reliability Engineering) by D.N. Prabhakar Murthy on page 33
See all 6 books citing this book
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