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Benchmarking for Best Practices: Winning Through Innovative Adaptation (Hardcover)

by Christopher E. Bogan (Author), Michael J. English (Author) "In a world where common sense prevailed, benchmarking would seem prosaic..." (more)
Key Phrases: complaint handling group, effective operating practices, benchmarking champion, United States, New York, Johnson Controls (more...)
5.0 out of 5 stars  (3 customer reviews)

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Product Details
  • Hardcover: 312 pages
  • Publisher: McGraw-Hill; 1 edition (August 1, 1994)
  • Language: English
  • ISBN-10: 0070063753
  • ISBN-13: 978-0070063754
  • Product Dimensions: 9.4 x 7.5 x 1.2 inches
  • Shipping Weight: 1.8 pounds
  • Average Customer Review: 5.0 out of 5 stars  (3 customer reviews)
  • Amazon.com Sales Rank: #174,816 in Books (See Bestsellers in Books)
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Inside This Book (learn more)
First Sentence:
In a world where common sense prevailed, benchmarking would seem prosaic. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
complaint handling group, effective operating practices, benchmarking champion, benchmarking team members, other excellent companies, public sector benchmarking, benchmarking skills, benchmarking training, borrowing good ideas, field underwriters, benchmarking manager, practice information sharing, benchmarking teams, benchmark partners, innovative adaptatio