Book Description
Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.
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- Advances in Collection Development and Resource Management by Thomas W. Leonhardt on page 152, and page 179
- Transforming the Organization: A Social-Technical Approach by Howard W. Oden on page 131, and Back Matter
- Total Productivity Management (TPmgt): A Systemic and Quantitative Approach to Compete in Quality, Price and Time by David J. Sumanth on page 311
- Strategic Management: Formulation, Implementation, and Control in a Dynamic Environment (Promotional Management) by Richard Alan Nelson on page 57
- Strategic Human Resource Development by James Grieves in Back Matter
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