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Philip Crosby's Reflections on Quality: 295 Inspirations from the World's Foremost Quality Guru

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Philip Crosby's Reflections on Quality: 295 Inspirations from the World's Foremost Quality Guru (Paperback)

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Editorial Reviews

Product Description

Business McGraw-Hill is proud to present a book of 365 penetrating insights from one of the world's premier business authors. Philip B. Crosby renowned quality guru, has reached millions of managers through his bestselling books and his renowned Quality College. His fans have long enjoyed the pithy ``Guidelines for Browsers'' featured as Afterwords in all his books. Now they can reflect on Crosby's words of wisdom, day by day, as they grapple with the demands of quality, management, and life in general. Leadership, customer service, communication, teamwork, and management philosophy, are all areas that Crosby has written much about in his long and illustrious career. It is perfect for any manager, team member, or anyone else interested in the world of work.

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McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Product Details

Paperback: 144 pages
Publisher: McGraw-Hill; 1 edition (September 1, 1995)
Language: English
ISBN-10: 0070145253
ISBN-13: 978-0070145252
Product Dimensions: 5.9 x 4.6 x 0.5 inches
Shipping Weight: 4.3 ounces

Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)

Amazon.com Sales Rank: #1,653,277 in Books (See Bestsellers in Books)

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4.0 out of 5 stars Fun and Insightful, August 14, 2008

By	Bas Vodde (Singapore) - See all my reviews

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Reflections on Quality is a very thin short book with quotes from Philip Crosby, the quality guru. You can read it in probably 30 minutes, or read a couple every day.

The quotes are simply a collection of sentences from the books he has written. If you have read e.g. Quality is Free, then you will recognize a lot of his quotes. Phil Crosby is quite funny and insightful and so are his quotes.

I enjoyed this small book and, if you like Phil Crosby, I'd recommend you get a copy of it. Some example quotes:

"Many of the most frustrating and expensive problems we face today come from paperwork and similar "communication" devices."

"Once you put on a suit, no one tells you the truth anymore"

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