Amazon.com: How To Measure Human Resource Management: Jac Fitz-Enz: Books

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Editorial Reviews

Book Description
Is it cost-effective to add staff in a given area? Does a training program have a positive impact on costs and sales? In this era of increasing cost and budget justification, HR pros need not only make their function more responsive to organizational changes, they need to justify their own existence. They'll capably do both with this timely, updated edition. It provides a proven, quantifiable method for accurately measuring the productivity of all major personnel functions. And by focusing on such new practices as benchmarking an HR information systems, it gives HR managers both the knowledge and guidance to demonstrate that their fuction is being efficiently managed and contributing to the productivity and effectiveness of their organization.

From the Back Cover

Once thought of simply as the place where employee records are kept, today's human resources department has evolved into a manager of human capital. However, HR faces challengesamong them providing necessary services at competitive cost, enhancing productivity, and justifying budgets at a time when outsourcing firms threaten its very existence. Now more than ever, HR needs to position itself as a value-added partner that contributes to the strategic goals of its organization.

This Third Edition of a human resources classic is the only book to provide a proven, quantifiable method for accurately measuring the productivity of all major HR functions. How to Measure Human Resources Management is nothing short of a must-have for HR managersa tool that allows you to gauge the effectiveness of your department and communicate with senior management in the quantitative business language they understand.

Thoroughly revised, this practical guide offers new chapters that show how to measure:

Intellectual capital
The effectiveness of the HR Web site: the employee handbook, retirement and benefits information, etc.
HR call centers and service centers

Now you can accurately measure virtually anything that needs measuring, from a specific task to the way your entire department is organized. You'll see how to support your managerial decisionsfrom how much HR staff is needed to how much to spend on HR serviceswith hard numbers obtained from easy-to-apply formulas and benchmark database examples. Authors Jac Fitz-enz and Barbara Davison expertly demonstrate how you can:

Evaluate all your human resources activities and costs, including: staffing, training, HRIS services, employee turnover, employee absence control, and the pay and benefits system
Collect data on costs, time, and the quantity and quality of work

The book includes another new chapter on employee communicationswhich is at the heart of leading the new employeeas well as expanded coverage of the role of technology, now the driving force in HR management. The authors also offer guidance in linking HR activities to business objectives and, ultimately, to the organization's goals. In addition, they examine the future direction of HR and its likely prospects, problems, and payoffs in the new millennium.

Direct, easy-to-follow, and remarkably insightful, How to Measure Human Resources Management is a resource no HR manager can afford to be without.

Protect your HR department and prove its value with a measurement system that works

Is it cost-effective to add staff in a given area? Does a training program have a positive impact on costs and sales? How can you increase employee satisfaction and also benefit the organization? At a time when human resources managers are under great pressure to accurately measure job performance, defend their budgets against outsourcing, and even justify their own existence, answering questions like these is a necessary yet often difficult challenge.

How to Measure Human Resources Management is designed to help HR managers confidently measure all major personnel functions and make tough decisions. From hiring and staffing, to compensation and benefits, to training and development, to employee relations and retention programs and more, you'll see how to better measure and manage overall HR productivity and serviceconfirming your role in giving your company a competitive edge. This completely updated Third Edition of a classic HR text provides a wealth of new information, including:

Measuring intellectual capital and Web-based HR systems
Connecting compensation to revenues and expenses
Keeping management satisfied with the hiring process
Assessing the value of outsourcing and call centers
Measuring the effect of leadership and management development
Understanding the costs of and reasons for absenteeism and turnover

Use How to Measure Human Resources Management to show top management in quantitative terms how the HR function contributes to your company's bottom line.

--This text refers to the Hardcover edition.

Look Inside This Book

Browse Sample Pages:
Front Cover | Table of Contents | Excerpt | Index | Back Cover

How To Measure Human Resource Management (Hardcover)

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