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Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement
 
 
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Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement (Hardcover)

by H. James Harrington (Author), K. C. Esseling (Author), Van Nimwegen (Author) "During the first wave of performance-improvement activities in the 1970s and 1980s, a great deal of work was done to reduce error rates to the..." (more)
Key Phrases: administrative business processes, organizational structure diagram, detailed process diagram, Organizational Change Management, Process Improvement Team, Project Adm (more...)
4.0 out of 5 stars  (8 customer reviews)

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Editorial Reviews
Book Description
This long-awaited companion and update to H. James Harrington's best-selling Business Process Improvement is a hands-on implementation guide. It focuses on upgrading information distribution paths to optimize the many processes with which they come in contact. Filled with lists, charts, and appendices, this workbook tells how to document a company's processes, analyze current effectiveness, design new processes, use system enablers, and much more.

Book Info
Provides a complete toolset - all the guidelines, strategies, charts, forms, lists, macros for PC use, overviews, and diagrams - to start streamlining your business today.

See all Editorial Reviews

Product Details
  • Hardcover: 314 pages
  • Publisher: McGraw-Hill; 1 edition (April 1, 1997)
  • Language: English
  • ISBN-10: 0070267790
  • ISBN-13: 978-0070267794
  • Product Dimensions: 9.3 x 7.6 x 1.3 inches
  • Shipping Weight: 1.7 pounds (View shipping rates and policies)
  • Average Customer Review: