The Six Sigma Basic Training Kit: Implementing Juran's 6-Step Quality Improvement Process And Six Sigma Tools (Hardcover)

~ The Juran Institute (Author) "Six Sigma is a management strategy that maximizes customer satisfaction and minimizes the defects that create customer dissatisfaction..." (more)
Key Phrases: customize this overhead, breakthrough improvement team, breakthrough improvement process, Six Sigma, Instructions Have, Instructions Give (more...)

Editorial Reviews

Product Description

Includes everything a Six Sigma facilitator needs to lead Six Sigma training

The Six Sigma Basic Training Kit, complete with facilitator notes, learning exercises, case studies, and more, is a series of training modules for any company that is implementing Six Sigma. It provides everything a trainer needs to take a quality improvement team through the Six Sigma process step by step, from appreciating quality to creating and executing a quality-improvement plan.

Classic, simple processes developed by the world-famous Juran Institute have been turned into easy training modules on how to:

• Identify business processes needing improvement
• Work as a team on the solution
• Track time and cost savings that result from the new process, and more

From the Back Cover

From the Juran Institute, A World Leader in Quality Management Research, Consulting, and Training

All the Instructional Materials You Need to Train A Project Improvement Team in the Basics of Six Sigma Quality

The Six Sigma Basic Training Kit contains a complete, six-step program for familiarizing your organization's quality improvement teams with Six Sigma, and refocusing your employees from "acceptance of the average" to the consistent pursuit and achievement of breakthrough performance. The training materials in the kit provide straightforward, in-depth coverage of the basic, non-statistical tools of Six Sigma including the core Six Sigma process called "DMAIC" (Define, Measure, Analyze, Improve, Control). The Kit's easy-to-follow Trainer's Guide and handy, reproducible participant materials make it easy to use for Six Sigma trainers, blackbelts, greenbelts, and team leaders who want to teach team members the basics.

The Trainer's Guide features:

• Facilitator instructions
• Transparencies
• Topics and prompts for discussion
• Reproducible readings on basic Six Sigma topics
• Essential points to address
• Questions and answers

Reproducible participant materials include:

• Individual and group participation exercises
• Quality improvementtools
• Clear diagrams
• Explanatory handouts
• Potential problems and pitfalls

The eleven independent modules in The Six Sigma Basic Training Kit will help spread Six Sigma expertise quickly around your organization, and empower your employees. In the hands of any willing facilitator, The Kit will give your employees the valuable, hands-on training they need to understand andimplement, the powerful Six Sigma process.

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Product Details

• Hardcover: 300 pages
• Publisher: McGraw-Hill; 1 edition (November 8, 2001)
• Language: English
• ISBN-10: 0070653437
• ISBN-13: 978-0070653436
• Product Dimensions: 11.6 x 10.2 x 1.6 inches
• Shipping Weight: 2.8 pounds
• Average Customer Review: 3.0 out of 5 stars  See all reviews (4 customer reviews)
• Amazon.com Sales Rank: #1,586,573 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

22 of 24 people found the following review helpful:

4.0 out of 5 stars A positive review with some constructive comments, March 11, 2002

By	Dan Feliciano "Lean Six Sigma Rock Star" (Essex, Vermont USA) - See all my reviews (REAL NAME)

The book is a very good tool to use to teach the basics of Six Sigma. The training guide is exact, clear, and concise as is the participant guide.
It is a BASIC course and as such, it contains no statistical tools.
Now for the bad.
The paper of the manual is very flimsy and apt to tear.
The participant guide section starts with page number 201. I thought perhaps it should start with page 1.
On some of the Participant pages, at the bottom it gives a web address to go to if you would like to download an electronic (MS Word) customizable document. I went there, and could not figure out how to do so.

I think the book is an excellent basic training kit, as advertised, but handle the manual gingerly, the pages more than likely to tear.

4 of 4 people found the following review helpful:

1.0 out of 5 stars expensive & dissapointing, March 3, 2003

By	"martin-stuttgart" (Stuttgart, Germany) - See all my reviews

I am an ASQ certified Black Belt and a Six Sigma Trainer in Germany. I expected a good help for instruction but I was extremely dissapointed. This Kit contains no cd or disc with powerpoint slides. The contents are very primitive and not very helpful in training any students with a little experience in quality management. The name Six Sigma Training Kit is in my eyes wrong because it contains nearly only basic quality tools found in better publications. This time the name "Juran" doesn't guarantee quality. For 10% of the price buy better Rath&Strong's Pocket Guide!

3 of 4 people found the following review helpful:

2.0 out of 5 stars Should be called "Six Sigma for Dummies (sans cartoons)", August 2, 2002

By	Steven Horth (Brewster, NY USA) - See all my reviews (REAL NAME)

Overall, the quality of this book is adequate, provided you aren't expecting a thorough treatment. That, in itself, would've rated it three stars if there wasn't one mitigating factor - in reading this book, one could (easily) assume the Juran Group (or Juran himself) invented Six Sigma, and nothing could be further from the truth. (As best as I know, it was Bob Gavin, in 1988.)

Egoism drops the rating to two stars.

This book is a good basic overview - nothing more. Save yourself the grief (and money!) and buy the Pyzdek book instead.