Telecom Management Crash Course : A Telecom Company Survival Guide (Crash Course) (Paperback)

by P. J. Louis (Author) "There are a number of company types in the telecommunications space, including: Makers of hardware..." (more)
Key Phrases: product departmentation, network operations department, functional departmentation, United States, General Counsel, Chief Technical Officer (more...)

Editorial Reviews

Review
"Lou Pizzarello; A wealth of information about the Internet technological evolution packed into a concise but in-depth pocket reference manual. Technical journals, typically crafted in the tense and verse of the technical scholar, may inadvertently and unfortunately isolate the reader of business acumen. Mr. Louis has expertly combined cogent and salient information that clearly addresses the needs of the reader from either discipline. The conversational style holds the readers interest while delivering considerable technical content. Highly recommend this book to anyone attempting to enter into the new Internet Business world. Online reviews of M-Commerce Crash Course

Product Description
The period of effortless, double-digit growth and skyrocketing capitalization for telecom carriers is over! The long-term telecommunications market potential is still enormous, but getting there now requires a sharp business and technology savvy. In this resource, P.J. Louis shows telecom service providers how to efficiently manage their technology advantages and back-end operations to survive in this challenging economic climate.

* Basics of billing: staying alive
* Short, smart biz and tech strategies for tough times in telecom
* Using CRM (Customer Relationship Management) to drive business
* How to manage regulatory uncertainty
* How globalization affects every carrier

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Product Details

• Paperback: 346 pages
• Publisher: McGraw-Hill Professional; 1 edition (January 13, 2009)
• Language: English
• ISBN-10: 0071386203
• ISBN-13: 978-0071386203
• Product Dimensions: 8.9 x 5.8 x 0.9 inches
• Shipping Weight: 1.2 pounds (View shipping rates and policies)
• Average Customer Review: 4.4 out of 5 stars See all reviews (5 customer reviews)
• Amazon.com Sales Rank: #365,368 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

2 of 3 people found the following review helpful:

5.0 out of 5 stars Timely & on target, June 29, 2002

By	Gary Pellegrino (North Branch, NJ United States) - See all my reviews

Mr. Louis has provided a "must have" resource for survival of telecoms. While HRA departments have become somewhat of a profit center with downsizing, the Telecom Management Course book offers an insight that may allow the slowdown of both the cause and effect. Focusing on the TEAM aspect and fundamentals of all Telecom sectors helps one to understand the interaction required to maintain profitability in any environment.
Mr. Louis is on target with topic and timely once again.

2.0 out of 5 stars Not Bad, September 11, 2004

By	Terrence Johnson "Terrence Johnson" (North Carolina) - See all my reviews

The author referenced the information as advertised but not as completely as I would have liked. Worth the look.

2 of 4 people found the following review helpful:

5.0 out of 5 stars Insight from a trusted advisor, July 29, 2002

By	Jeff Crollick "jcrolli1" (Temple Terrace, FL United States) - See all my reviews

Mr. Louis' "tell it like it is" insight into the art of selling products and services in a tumultuous environment is refreshing. He provides succinct advice based on real experiences, in the good times as well as the bad times. I consider this book an essential tool for anyone thinking about entering or surviving in the Telecom arena.