Handle With CARE: Motivating and Retaining Employees (Paperback)

~ Barbara Glanz (Author) "Study after study has been done to determine what frontline and professional staff really want, and the results have been nearly the same for years..." (more)
Key Phrases: immediately applicable ideas, keeping great employees, frontline workers, New York, Sample Issue, True Leaders (more...)

Editorial Reviews

Product Description

A PAPERBACK ORIGINAL

Frontline techniques and strategies for making employees feel appreciated and improving their performance at every level

Internationally known motivational author and speaker Barbara Glanz provides managers and supervisors with innovative techniques for engaging, developing, and motivating employees. Glanz outlines a framework based on the CARE model­­Creative Communication, Atmosphere and Appreciation for all, Respect and Reason for being, Empathy and Enthusiasm­­ for understanding what employees really want from managers. The book is based on research with 1,200 employees at dozens of organizations and includes hundreds of practical ways managers can motivate employees to peak performance while creating an organizational culture that is supportive instead of cutthroat, enjoyable instead of intimidating, and profitable on every level.

From the Back Cover

"Implementing the ideas in this book will dramatically improve the performance of your staff. More important, you'll find new meaning in your own work as a manager."­­Ken Blanchard, bestselling author of The One Minute Manager

"Motivating and Retaining Employees­­Handle with CARE is an excellent resource that encourages supervisors and managers to re-create their management style. Barbara Glanz offers imaginative and fun ideas that will improve employee relations and increase productivity."­­Jack Canfield, Co-author, Chicken Soup for the Soul at Work

Study after study has shown that companies who truly respect and listen to their employees get dramatically better performance from them. But the same studies reveal a chasm between what supervisors think their employees want­­and what employees really want.

Handle with CARE builds on author Barbara Glanz's C.A.R.E. model of employee motivation to help you understand what your employees really want from their jobs. Filled with practical and proven ideas for engaging and motivating employees, and backed by an in-depth research study of over 1,200 workers, this creative book of ideas features:

• Hundreds of tips for making employees want to do their best work for you
• Tools for reducing dissatisfaction and turnover
• Real world examples from KFC, Domino's, Nationwide Insurance, and other successful employers

A healthy supervisor/employee relationship is key to the satisfaction, performance, and retention of each of your employees. Handle with CARE explains how to create relationships that are supportive instead of intimidating, caring instead of cutthroat, and profitable on every level.

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Product Details

• Paperback: 250 pages
• Publisher: McGraw-Hill; 1 edition (June 19, 2002)
• Language: English
• ISBN-10: 0071400672
• ISBN-13: 978-0071400671
• Product Dimensions: 7.8 x 5.8 x 0.6 inches
• Shipping Weight: 15.2 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon.com Sales Rank: #647,378 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

14 of 14 people found the following review helpful:

5.0 out of 5 stars Lots of Proven Ideas for Managers and Supervisors, August 1, 2002

By	Roger E. Herman (Greensboro, NC USA) - See all my reviews (TOP 1000 REVIEWER)    (REAL NAME)

If you want to retain employees, motivate them and care for them. OK, no-brainer. Arguing with that kind of a statement is like being against Motherhood and Apple Pie. So, there has to be something more to this book. And there is . . . after just a little bit of digging.

The book begins with a chapter on the research of what motivates employees. Not much new here. In chapter 2, the author reports the results of her original research into what motivates front-line workers. She surveyed 1200 employees. There is some thought-provoking information here, but nothing dramatic if you've spent much time in this kind of human resources research. For those who have not been exposed to this kind of data, this will be interesting material.

The real meat of this book is the author's C.A.R.E. model for motivating and retaining employees. The acronym represents Creative Communication, Atmosphere and Appreciation for All, Respect and Reason for Being, and Empathy and Enthusiasm. The model is explained, completing Part 1 of the book.

Part 2 consist of Ideas and Stories from Managers, Employees, and Organizations Who Care. Some interesting case studies here. Chapter 6 includes a six page list of ideas from employees. Great checklist of reward opportunities. Chapter 7 presents a brief survey used by one company to gain input from employees about what kind of rewards they prefer.

In Part 3, the book begins to bubble with value. In over 200 pages, Glanz delivers dozens of ideas, explaining each idea and giving real-life examples of how the ideas are actually implemented in a wide range of employer organizations. Chapter after chapter--full of ideas organized in an easy-to-follow format according to the author's C.A.R.E. formula. This section of the book is the real power which earns this book a good rating. The quality of the content and presentation in this section overcomes the weaker beginning.

Four appendices add value, providing self-evaluations for managers (useful for trainers), a sample employee survey, a culture test, and a bibliography. A worthwhile book for managers and supervisors.

5 of 6 people found the following review helpful:

5.0 out of 5 stars Gobs Of Ideas, December 27, 2002

By A Customer

Barb has a way of making things practical but even better than that there are so many wonderful ideas packed into one book! You are bound to find ideas that will work within your setting. Stories from so many different kinds of companies make it a sure bet that this will be something you can use within your environment. Retention is a common problem but even more making sure the people that stay are motivated and involved is an ongoing challenge - especially in this economy. Her ideas and stories with make a difference in your workplace and in your life!