The Four Pillars of High Performance

Paul Light (Author)

Editorial Reviews

Review

"Important reading for anyone interested in managing organizational change." -- Robert B. Reich, Brandeis University, and former Secretary of Labor, January 19, 2004

"This is a serious addition to the literature with novel and potentially exciting insights." -- John S. Reed, former chairman, Citigroup

The Four Pillars" is the best of the best. This one is worth reading and referencing. -- John Fayed, CEO and Publisher, Business Book Reviews

Product Description

How to stay on course and achieve extraordinary performance in a sea of change In today's change-or-die business environment, organizations that achieve the highest levels of performance are "robust organizations"--those that adapt quickly and without losing their strategic direction. Distilling decades of research conducted by RAND, one of the nation's most respected business think tanks, The Four Pillars of High Performance explores the strategies to truly manage change. Using examples, author Paul C. Light extracts powerful lessons for managers and executives, and he provides readers with:

--Never-before-published research by RAND on the shared traits of the highest-performing companies --Cutting-edge techniques for improving performance across an organization --Valuable insights into the four major attributes of alertness, agility, adaptablity, and alignment --Case studies and vignettes drawn from the experiences of industry leaders in every sector

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Product Details

• Hardcover: 304 pages
• Publisher: McGraw-Hill; 1 edition (December 14, 2004)
• Language: English
• ISBN-10: 0071448799
• ISBN-13: 978-0071448796
• Product Dimensions: 9.1 x 6.2 x 1.1 inches
• Shipping Weight: 1 pounds (View shipping rates and policies)
• Average Customer Review: 4.8 out of 5 stars  See all reviews (4 customer reviews)
• Amazon.com Sales Rank: #788,260 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

16 of 16 people found the following review helpful:

5.0 out of 5 stars If your organization has them, it will thrive, June 23, 2005

By	Robert Morris (Dallas, Texas) - See all my reviews (TOP 50 REVIEWER)    (REAL NAME)

Obviously, when building anything, there are several essential requirements: an appropriate design, materials of the highest possible quality, skilled workers, and establishment of a solid foundation. In this volume, Light suggests how certain organizations have met these requirements and how others can also do so. He concedes that a moribund or demoralized organization can "create a burst of high performance by terrifying [its] workforce or rallying [its] troops" but invariably the results are only temporary. He asserts (and I agree) that the greater challenge is to "build organizations that produce results by hedging against the inevitable surprises and vulnerabilities that lurk in today's environment, while exploiting opportunities to shape the future to their advantage." Hence the importance of having a stereoscopic perspective which includes an awareness of possible and at least a sense of probable perils as well as opportunities. Hence the importance of having a design which can accommodate modification in response to "inevitable surprises." Hence the importance, also, of having a foundation which can withstand the impact of adversity while sustaining competitive initiatives.

In 1999, Light was engaged by the RAND Corporation to examine what its researchers had learned about managing public organizations during several previous decades . He eventually decided to focus on what had been learned about how any organization can achieve and then sustain high performance. It is important to note, as does Light, that RAND research is guided by three basic principles embedded in its own organizational culture: "First, RAND has a well-deserved reputation for questioning the questions.....Second, RAND has a long history of questioning its own answers through peer review and quality control....Third, RAND allows the evidence to speak, even when it unsettles the client." I was also interested to learn that RAND had some serious problems of its own during the mid-1990s which are noted within Light's narrative. RAND solved those problems by focusing on the basics of the Four Pillars.

That said, let's examine how he organizes his material. In Chapter 1, he shares several lessons about the future revealed by RAND's research after a rigorous analysis of "four critical sources of organizational vulnerability: ignorance, inflexibility, indifference, and inconsistency." In Chapter 2, Light shifts his attention to what RAND research has learned about addressing the vulnerabilities of uncertainty. Of special interest to me are the "seven powerful predictors of high performance" and the "four underlying pillars that help organizations achieve extraordinary results," all of which had been identified by the research. Then in Chapter 3, Light explains what RAND has learned about each of the "four pillars." In Chapter 4, he focuses on what RAND has learned about operating a "robust" organization. "Simply asked, how do robust organizations create the alertness, agility, adaptability, and alignment [which are] essential to high performance?" This chapter provides four answers. Then in the fifth and final chapter, he shares what RAND has learned about managing change. In this chapter, the reader is provided with "six suggested steps for improving the odds of success."

At this point in my brief commentary, I feel obliged to explain that Light has accomplished far more than examine an immense body of research data and then merely summarize key points. He had more ambitious objectives for this book and he achieved all of them. They include focusing much less attention on broad general principles (albeit sound ones) and far more attention on HOW almost any organization (regardless of size or nature) can apply those principles where perils are greatest, where opportunities are most promising, and where significant change is most likely. Granted, senior-level executives will find few head-snapping revelations in this book. Light creates for them, however, broad and deep access to a wealth of valuable (previously inaccessible) information from which he helps them to learn how to establish or nourish their own "robust" organization. After a careful reading and then re-reading of his book, they should then review key points in the Conclusion at the end of each chapter. I strongly recommend that his readers regularly review, also, the dozens of (boxed) idea clusters which Light thoughtfully provides throughout the narrative. For example, The Six Revolutions (Page 27), The First, Second, and Third Rounds of Winnowing: Strong Associations with Performance (Pages 56-57, 60, 62, respectively), and Organizing for Lightning (Page 150).

One final point. As James Q. Wilson notes in the Foreword, Light's work at RAND "did not involve any pre-conditions or post-research clearances. What you will read here is Light's best independent advice." In my opinion, The Four Pillars of High Performance is a brilliant achievement.

Those who share my high regard for this volume are urged to check out Evan I. Schwartz's Juice: The Creative Fuel That Drives World-Class Inventors, Marco Iansiti and Roy Levien's The Keystone Advantage: What the New Dynamics of Business Ecosystems Mean for Strategy, Innovation, and Sustainability, Peter Schwartz's The Art of the Long View: Planning for the Future in an Uncertain World and Inevitable Surprises: Thinking Ahead in a Time of Turbulence, and Jason Jennings' Think Big, Act Small: How America's Best Performing Companies Keep the Start-up Spirit Alive as well as Seeing What's Next: Using Theories of Innovation to Predict Industry Change co-authored by Clayton M. Christensen, Erik A. Roth, and Scott D. Anthony.

3 of 3 people found the following review helpful:

5.0 out of 5 stars right concept, October 4, 2005

By	Kent Myers (McLean, VA) - See all my reviews (REAL NAME)

It is evident from the text and from the author's course notes that his working title was Robust Organization. His publisher must have thought that people would not buy a book with that title, that they will only buy a book that promises, like all the others, 'high performance' as a direct and immediate result of reading the book. Light's actual message is that, in a turbulent environment, you have to build in a capability to achieve performance in different ways. This is not efficient, nor is it a direct path to high performance. But if you do it the right way, it is extremely efficient insurance, and an insurance that many organizations don't have or throw away needlessly. It is an extremely important line of argument, especially for organizations of last resort, such as any Federal agency. The literature in this area is thin and this is a good addition. (Charles Perrow, Normal Accidents, is a classic.) While Light gets to the right answer, his concepts, arguments, and evidence are often unclear or disappointing. I get the impression that Light has the gift of gab, lays it down quickly, and moves on. (His frequent talks on NPR flow nicely.) He asserts, for example, that his robust organization qualifies as a resilient organization in Hamel's terms, but that a resilient organization isn't necessarily robust. Correct, but I tried to restate his argument and found that I had to make up a lot that wasn't there. But I suppose that makes the book useful for readers who want to make it their own and use it. I have reorganized my own organizational diagnostic instrument around Light's categories and am pleased with how it helps me relate detailed alignment issues with broader strategy.

1 of 1 people found the following review helpful:

5.0 out of 5 stars A must-read for visionary leaders!, December 6, 2005

By	Alice Korngold (New York, N.Y.) - See all my reviews (REAL NAME)

A substantive and crystal clear guide, especially for CEOs. Light takes years of data provided by the Rand Corporation and distills them into the 4 essential pillars to establish high performing organizations and the operating principles of "robust organizations." Most useful of all is Light's guidance in facilitating organizational change -- thereby enabling readers who are leaders (or consultants to leaders) to advance organizations to new heights of performance for today's and tomorrow's challenging environments. Light shines light on the path for success !!