Cost-Justifying Usability (Interactive Technologies) (Hardcover)

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Key Phrases: usability engineering program, subtask categories, customer field studies, Academic Press, New York, Annual Meeting (more...)

Editorial Reviews

Review

"Real practical advice on real practical methods and problems aboutnds and the frequent references to practical experience ring true. Both current and aspiring practitioners will find valuable material. Strong editing or team writing has produced a coherent book rather than a collection of papers; there is some lively debate between chapters, and little unjustified repetition."
--ERGONOMICS ABSTRACTS -- Review

Review

"Real practical advice on real practical methods and problems aboutnds and the frequent references to practical experience ring true. Both current and aspiring practitioners will find valuable material. Strong editing or team writing has produced a coherent book rather than a collection of papers; there is some lively debate between chapters, and little unjustified repetition."
--ERGONOMICS ABSTRACTS

See all Editorial Reviews

Product Details

• Hardcover: 334 pages
• Publisher: Morgan Kaufmann; First Ed. 1st Printing edition (May 16, 1994)
• Language: English
• ISBN-10: 0120958104
• ISBN-13: 978-0120958108
• Product Dimensions: 9.3 x 6.2 x 0.8 inches
• Shipping Weight: 1.6 pounds
• Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
• Amazon.com Sales Rank: #1,386,557 in Books (See Bestsellers in Books)

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Customer Reviews

Most Helpful Customer Reviews

39 of 39 people found the following review helpful:

5.0 out of 5 stars Resource for defining the costs of poorly designed systems., August 5, 1999

By A Customer

If you are looking for help with quantifying the cost of bad interface design and/or how poorly designed application costs the company money, then this is the book for you.

This book is practical and right on target for helping IT groups and customers understand the importance of systems that allow work to be completed efficiently. The authors do a great job quantifying the cost of poorly design, unusable system.

If you have ever tried to demonstrate to an IT group that it is more costly not to change the system, then this book will give you the strategy for showing how investing in system changes actually costs less in the short term, than in the long term.

End users will cheer anyone who applies the information in this book to the applications they use.

5 of 6 people found the following review helpful:

5.0 out of 5 stars you need it, November 26, 2001

By	Christina Wodtke "~christina~" (Palo Alto, CA USA) - See all my reviews (REAL NAME)

Bite the bullet, buy the book. in these days of cut budgets, you must be able to justify your worth. There are formulas in this book that anyone designing software or digital products can use-- not just usability geeks. IA's, designers, GUI kids... time to learn the math.

5.0 out of 5 stars The Bible of Usability ROI, January 8, 2003

By	pech "food lover, mystery lover" (Chicago, IL United States) - See all my reviews

Everyone involved in usability needs a highlighted, or bookmarked iwth post-it notes, copy of this book. Its always powerful to back up how important usability is to others who are unfamiliar with its power, be it your team or a client, and this book shows you how to do figure out the return of investment with dollars, something everyone understands. Overall, it gets the point across by showing readers how to do it for themselves with formulas that are not all that difficult at all, and where to pull numbers from to calculate the ROI.