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Tips from the Trenches: The Collective Wisdom of Over 100 Professional Services Leaders by Theresa Jansen |
Strategy and the Fat Smoker; Doing What's Obvious But Not Easy by David H. Maister |
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How to build a winning professional services organization.
Companies worldwide are discovering outstanding growth opportunities in professional services-but building professional services organizations at "product-centric" firms can be extremely challenging. Now, three leading experts present a comprehensive guide to creating professional services organizations, managing them to maturity, and delivering both quality services and superior margins. Building Professional Services introduces a complete, practical framework for delivering the full spectrum of professional servicesfrom support and education services to managed, consulting, and productized services.
Drawing on their experience working with leading technology service providers, the authors cover every aspect of professional services: strategy, tactics, and operations. From financial models to customer relationships, Building Professional Services will help you transform the promise of services into a profitable reality.
"This book is a significant contribution and a practical guide to a fast-evolving frontier. With clearly expressed views and recommendations, it will stimulate both thought and action."David H. Maister, co-author of First Among Equals"Extraordinary insight into the issues faced when building a professional services business unit at a product company."Kenneth Coleman, Sr.Harris Kern's Enterprise Computing Institute SeriesSolutions for IT Professionals.
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52% buy the item featured on this page: Building Professional Services: The Sirens' Song $51.99 |
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27% buy Managing The Professional Service Firm $17.16 |
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9% buy The Trusted Advisor $10.85 |
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7% buy Strategy and the Fat Smoker; Doing What's Obvious But Not Easy $19.79 |
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