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Cases in Hospitality Management: A Critical Incident Approach by Timothy R. Hinkin |
by Cheri A. Young
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by Agnes L. DeFranco
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by Robert E. Chatfield
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Dr. Nykiel brings 30 years of hospitality industry experience that provides an understanding of managerial strategies and how they are successfully applied in the hospitality industry. This author provides an easy-to-read and extremely practical text. Students and experienced managers alike will find within this textbook a wealth of knowledge, which provides a strong foundation for managerial strategies and decision-making support.
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